In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your role and responsibilities
As Order to Cash Analyst, you are responsible for handling OTC transactional tasks in the area of customer masterdata and credit management, billing and invoicing, document validation, order processing, cash application, cash collection and dispute management according to agreed procedures, process maps and Desk Top Procedures or other guidelines agreed with the client. You must establish and/ or maintain good relationship with client personnel, ensure that daily activities are fulfilled according to the timetable, procedures and business goals as agreed with Team Leader and deliver services as necessary to meet the SLAs and OLAs requirements from the area of your responsibility.Your Roles and ResponsibilitiesAbility to cope with different situations, different requirements, uncertainty and stress; ability to modify goals and directions when needed.Problem solvingAccurately accumulating information and its analysis; forecasting potential problems and planning; allowing for alternative, creative solutions and identifying most reasonable solutions.Striving for ambitious goals and continuously seeking better results by overcoming challenges along the way and proactively expanding knowledge.
Taking ownership by identifying needs, making informed decisions, and assuming responsibility for tasks and outcomes.Per Process:
1. Order Management:
b. Verify order details for accuracy (pricing, discounts, contract terms). Ensure all orders are reviewed and processed within agreed timeframes, agreed credit
limits and basing on full information required.d. Ensure incorrect orders (i.e., incorrect payment terms) placed in the system are
highlighted to the client for revalidation.
2. Invoicing and Billing:a. Assist in generating invoices based on completed orders.
b. Verify invoice accuracy and resolve basic discrepancies.
3. Credit, Collections, Disputes and Deductions:
b. Assist in resolving disputes or payment issues.d. Adherence to the OTC Collections process within policy, with specific reference to
prompt collection and escalation actions.or OLAs (CPI, KPI, GPI etc.).
h. Maintain records of credit approvals and adjustments.
Taking ownership by identifying needs, making informed decisions, and assuming responsibility for tasks and outcomes.Per Process:
1. Order Management:
b. Verify order details for accuracy (pricing, discounts, contract terms). Ensure all orders are reviewed and processed within agreed timeframes, agreed credit
limits and basing on full information required.d. Ensure incorrect orders (i.e., incorrect payment terms) placed in the system are
highlighted to the client for revalidation.
2. Invoicing and Billing:a. Assist in generating invoices based on completed orders.
b. Verify invoice accuracy and resolve basic discrepancies.
3. Credit, Collections, Disputes and Deductions:
b. Assist in resolving disputes or payment issues.d. Adherence to the OTC Collections process within policy, with specific reference to
prompt collection and escalation actions.or OLAs (CPI, KPI, GPI etc.).
h. Maintain records of credit approvals and adjustments.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
1. Graduate of BS Accountancy, Finance, Business, Economics, or other related management degrees with 1- 2 years of Experience in Order to Cash (O2C) with basic accounting knowledge and understanding of various accounting principles.
2. Good understanding or working knowledge of general finance and various finance concepts and principles.
3. Applied knowledge and understanding on Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions and Cash Application.
4. Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle, SalesForce or any large-scale ERP system is an advantage.
5. Experience in participating and collaborating in team meetings to gather/share information
6. Ability to achieve individual and Business metrics
7. Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness.
8.Intermediate knowledge and skills in MS Excel
9. Excellent written, oral and interpersonal communication skills
10. At least a year of accumulated experience in collection preferably, business to business collections (B2B).
11. At least a year of accumulated experience in collections support (voice support) is required.
12. At least a year of accumulated experience in collections support (voice support) is required.
13. At least a year of accumulated experience in disputes management is required.
14. Ability to work independently in a fast - paced, dynamic setting while maintaining accuracy and delivering against deadlines.
