Process Innovation Professional-record Report jobs at Ibm in India, Bengaluru

As Senior Process Analyst – Recruitment, you are responsible for working with partners and providing end-to-end recruitment support. You will work closely with the client, IBM’s operation management, and staff. You will define, develop, plan, and implement sourcing strategies to provide a qualified talent pool.

Your primary responsibilities include:

· Take ownership of the sourcing life cycle, ensuring process adherence to Service Level Agreements (SLA) as appropriate, and taking actions where necessary to drive success.

· Conduct an initial assessment of the candidate's suitability.

· Follow new methods with the approach for sourcing candidates and generating new leads.

· Work in conjunction with the business head in the establishment of weekly/quarterly/yearly Global Delivery Center goals.

· Utilize ATS to perform candidate screening (and other program tools).

· Ensure detailed screening and selection criteria to identify top talent and resolve the meaningful strength of the talent in the pool.

· Update the status of Candidates on the Applicant Tracking System (ATS) regularly.

· Perform other miscellaneous duties as required by management.

· Graduate/Postgraduate with a minimum of 3-5 years of experience in recruitment standard methodologies (preferably in ITES / BPO / FA).

· Experience in building rapport and collaborating with Hiring Managers through the open requisition, sourcing, debriefing and offer stages.

· Expertise in sourcing through social media channels and other innovative sourcing channels.

· Demonstrable experience in partner management and strength to hold difficult conversations with them.

· Build expertise in deep domain knowledge and understanding of business strategy and drive innovation.

· Experience in direct sourcing and recruitment experience in a corporate or consultancy (RPO set-up is preferred).

· Equipped with consultative instinct, passionate about recruiting and not view the role as transactional Proficiency and experience in Applicant Tracking Systems (ATS) and Human Resources Information Systems (HRIS) will be an advantage.

· Ambitious individual who can work under their direction towards agreed targets/goals.

· Proven change management and open to it good time management and working under tight deadlines.

· Demonstrated interpersonal skills while contributing to team effort by accomplishing related results as needed.

· Maintain technical knowledge by attending educational workshops, reviewing publications.

Your primary responsibilities include:

• Take partial ownership of the sourcing life cycle, ensuring process adherence to Service Level Agreements (SLA) as appropriate, and taking actions where necessary to drive success.

• Your responsibilities include defining, developing, planning, and executing sourcing strategies to establish a qualified talent pool.

• Assess candidate suitability and implement innovative sourcing methods for lead generation.

• Collaborate with the business head to establish Global Delivery Center goals.

• Utilize ATS for screening, maintain detailed selection criteria, update candidate status regularly, and perform additional duties as needed by management.

• Graduate or postgraduate with a minimum of 1 year of experience in direct sourcing and recruitment experience (preferably in ITES/BPO/FA and RPO setup is preferred).

• Proven ability to build rapport and collaborate with stakeholders throughout the requisition, sourcing, debriefing, and offer stages.

• Proficient in utilizing social media and other creative sourcing channels for effective candidate acquisition.

• Demonstrated expertise in partner management, including handling challenging conversations effectively.

• Develop in-depth knowledge in Talent Acquisition and other HR-related domains, comprehend business strategy, and foster innovation.

• Possess a consultative approach, passionate about recruitment with a non-transactional mindset.

• Familiarity with Applicant Tracking Systems (ATS) and Human Resources Information Systems (HRIS) will be an advantage.

• Self-directed and ambitious achiever, meeting targets effectively.

• Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.

• Excellent communication skills in English both oral and written.

• Enhance technical skills by attending educational workshops, reviewing publications, etc.

Your primary responsibilities include:

· Educate and document enquirers on processes whenever necessary.

· Provide quality customer service in every interaction.

· Identify, investigate, analyse, and resolve issues identified within the process.

· Monitor and process tickets in the ticketing system.

· Provide floor support for escalation and query resolution.

· Graduate with 1-2 years of experience in the HR Contact Center at an International IT/ITES Company.

· Proficient in addressing HR Contact Center Operations queries through Inbound Calls, Chat, and Email.

· Proactively anticipates potential issues, adjusts work priorities to meet evolving customer needs, and initiates follow-ups with key customers on resolutions and action plans.

· Effectively collaborates with internal and external stakeholders and positively influences problem-solving and process improvements.

· Demonstrates excellent customer service skills, communicating effectively across all organizational levels, and adeptly resolves challenging customer service issues.

· Proficient in MS Office applications.

· Excellent communication skills in English both oral and written.

· Self-directed and ambitious achiever.

· Meeting targets effectively.

· Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.

Your primary responsibilities include:

· Take partial ownership of the sourcing life cycle, ensuring process adherence to Service Level Agreements (SLA) as appropriate, and taking actions where necessary to drive success.

· Your responsibilities include defining, developing, planning, and executing sourcing strategies to establish a qualified talent pool.

· Assess candidate suitability and implement innovative sourcing methods for lead generation.

· Collaborate with the business head to establish Global Delivery Centre goals.

· Utilize ATS for screening, maintain detailed selection criteria, update candidate status regularly, and perform additional duties as needed by management.

· Graduate or postgraduate with a minimum of 1 year of experience in direct sourcing and recruitment experience (preferably in ITES/BPO/FA and RPO setup is preferred).

· Proven ability to build rapport and collaborate with stakeholders throughout the requisition, sourcing, debriefing, and offer stages.

· Proficient in utilizing social media and other creative sourcing channels for effective candidate acquisition.

· Demonstrated expertise in partner management, including handling challenging conversations effectively.

· Develop in-depth knowledge in Talent Acquisition and other HR-related domains, comprehend business strategy, and foster innovation.

· Possess a consultative approach, passionate about recruitment with a non-transactional mindset.

· Familiarity with Applicant Tracking Systems (ATS) and Human Resources Information Systems (HRIS) will be an advantage.

· Self-directed and ambitious achiever, meeting targets effectively.

· Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.

· Excellent communication skills in English both oral and written.

· Enhance technical skills by attending educational workshops, reviewing publications, etc.

As RPA Developer, you are responsible to Identifying and designing business processes for automation, setting up, testing and monitoring automated workflows to ensure that business processes function at optimum efficiency without risk of error.

Your primary responsibilities include:

• Identifying and designing business processes for automation
• Setting up, testing and monitoring automated workflows to ensure that business processes function at optimum efficiency without risk of error
• Monitoring and maintaining automation post-implementation and resolving any potential issues to ensure smooth business operations
• Producing process documentation in order to outline mistakes and successes and refine processes going forward
• Ensuring quality automation using Quality Assurance (QA) processes and prevent any potential bugs

• Minimum 2 years of experience in RPA Development using UiPath

• Experience in VBA (Macro) Development

• Knowledge in SQL and .Net

• Understanding business process requirement & design

• Configure automation process as per solution design document

• Can work simultaneously on multiple RPA projects

• Ensure quality of coded components by performing end to end unit testing

• Problem-solving skills

• Mastery of Automation tools, such as Blue Prism, Power Automate or UiPath

• Proficiency in programming languages, such as Python or .NET

• Experience with Databases, such as SQL and NoSQL

As Process Analyst – Order to Cash (O2C), you are responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts.

Your primary responsibilities include:

· Analysis of receivable accounts, investigation of entries, and pulling audit prep work.

· Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating.

· Investigate unapplied payments, rectify them, and ensure proper allocation.

· Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions.

· Adhere to client Service Level Agreements (SLAs) and meet the specified timelines.

· Commerce graduate with a minimum of 2-4 years of experience in Order to Cash.

· Expertise in enhancing cash application automation, increasing touchless cash settlement, and reducing complexity and instability in assigned accounts.

· Demonstrated hands-on proficiency in enhancing cash application automation, maximizing touchless cash settlement, and minimizing complexity and instability in assigned accounts.

· Proficient in MS Office applications and any ERP software as an end-user.

· Self-directed and ambitious achiever.

· Meeting targets effectively.

· Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

As Service Associate -Payroll, you will be supporting the end-to-end payroll related activities while ensuring you are in adherence to the policies and processes.

Your primary responsibilities include:

· Process any payroll data in accordance with legal, IBM and the customer requirements related to personal data protection

· Ensure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls)

· Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, uploading payroll payments into the bank system, monitoring the rejected payments)

· Carry out the validation of payroll inputs and the reconciliation of output files and properly handle any discovered errors/discrepancies

· Monitor execution of compliance activities if required

· Perform any activities related to electronic payslips handling

· Communicate any risks to payroll process or deadlines in accordance with escalation paths

· Interact with employees, client, payroll stakeholders or third party providers to process payroll data and ensure the correct and timely pay

· Report the status of payroll cycle in a timely and accurate manner

· Support year end processes or any other country specific processes not related to monthly payroll cycle

· Initiate and actively supporting any continuous improvement activities or other process and/or tools improvements using the existing change management channels

· 2-3 years’ experience in payroll operations for any International IT / ITES Company

· Good communication skills in English both oral & written

· Strong knowledge of MS Excel and MS Word

· Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans

· Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business

· Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements

· Excellent Customer Service skills – ability to communicate to all people at all levels within the organization.

· Must have the ability to resolve difficult customer service issues

· High degree of numeracy skills with meticulous attention to details Team work – the ability to work well within the team is key to this role

· Ambitious individual who can work under their own direction towards agreed targets/goals.

· Ability to work under tight timelines and have been part of change management initiatives.

· Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

· Enhance technical skills by attending educational workshops, reviewing publications etc.