Process Analyst - Finance & Administration Delivery Procure Pay jobs at Ibm in India, Bengaluru

As Senior Process Analyst – Recruitment, you are responsible for working with partners and providing end-to-end recruitment support. You will work closely with the client, IBM’s operation management, and staff. You will define, develop, plan, and implement sourcing strategies to provide a qualified talent pool.

Your primary responsibilities include:

· Take ownership of the sourcing life cycle, ensuring process adherence to Service Level Agreements (SLA) as appropriate, and taking actions where necessary to drive success.

· Conduct an initial assessment of the candidate's suitability.

· Follow new methods with the approach for sourcing candidates and generating new leads.

· Work in conjunction with the business head in the establishment of weekly/quarterly/yearly Global Delivery Center goals.

· Utilize ATS to perform candidate screening (and other program tools).

· Ensure detailed screening and selection criteria to identify top talent and resolve the meaningful strength of the talent in the pool.

· Update the status of Candidates on the Applicant Tracking System (ATS) regularly.

· Perform other miscellaneous duties as required by management.

· Graduate/Postgraduate with a minimum of 3-5 years of experience in recruitment standard methodologies (preferably in ITES / BPO / FA).

· Experience in building rapport and collaborating with Hiring Managers through the open requisition, sourcing, debriefing and offer stages.

· Expertise in sourcing through social media channels and other innovative sourcing channels.

· Demonstrable experience in partner management and strength to hold difficult conversations with them.

· Build expertise in deep domain knowledge and understanding of business strategy and drive innovation.

· Experience in direct sourcing and recruitment experience in a corporate or consultancy (RPO set-up is preferred).

· Equipped with consultative instinct, passionate about recruiting and not view the role as transactional Proficiency and experience in Applicant Tracking Systems (ATS) and Human Resources Information Systems (HRIS) will be an advantage.

· Ambitious individual who can work under their direction towards agreed targets/goals.

· Proven change management and open to it good time management and working under tight deadlines.

· Demonstrated interpersonal skills while contributing to team effort by accomplishing related results as needed.

· Maintain technical knowledge by attending educational workshops, reviewing publications.

Your primary responsibilities include:

• Take partial ownership of the sourcing life cycle, ensuring process adherence to Service Level Agreements (SLA) as appropriate, and taking actions where necessary to drive success.

• Your responsibilities include defining, developing, planning, and executing sourcing strategies to establish a qualified talent pool.

• Assess candidate suitability and implement innovative sourcing methods for lead generation.

• Collaborate with the business head to establish Global Delivery Center goals.

• Utilize ATS for screening, maintain detailed selection criteria, update candidate status regularly, and perform additional duties as needed by management.

• Graduate or postgraduate with a minimum of 1 year of experience in direct sourcing and recruitment experience (preferably in ITES/BPO/FA and RPO setup is preferred).

• Proven ability to build rapport and collaborate with stakeholders throughout the requisition, sourcing, debriefing, and offer stages.

• Proficient in utilizing social media and other creative sourcing channels for effective candidate acquisition.

• Demonstrated expertise in partner management, including handling challenging conversations effectively.

• Develop in-depth knowledge in Talent Acquisition and other HR-related domains, comprehend business strategy, and foster innovation.

• Possess a consultative approach, passionate about recruitment with a non-transactional mindset.

• Familiarity with Applicant Tracking Systems (ATS) and Human Resources Information Systems (HRIS) will be an advantage.

• Self-directed and ambitious achiever, meeting targets effectively.

• Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.

• Excellent communication skills in English both oral and written.

• Enhance technical skills by attending educational workshops, reviewing publications, etc.

Your primary responsibilities include:

· Educate and document enquirers on processes whenever necessary.

· Provide quality customer service in every interaction.

· Identify, investigate, analyse, and resolve issues identified within the process.

· Monitor and process tickets in the ticketing system.

· Provide floor support for escalation and query resolution.

· Graduate with 1-2 years of experience in the HR Contact Center at an International IT/ITES Company.

· Proficient in addressing HR Contact Center Operations queries through Inbound Calls, Chat, and Email.

· Proactively anticipates potential issues, adjusts work priorities to meet evolving customer needs, and initiates follow-ups with key customers on resolutions and action plans.

· Effectively collaborates with internal and external stakeholders and positively influences problem-solving and process improvements.

· Demonstrates excellent customer service skills, communicating effectively across all organizational levels, and adeptly resolves challenging customer service issues.

· Proficient in MS Office applications.

· Excellent communication skills in English both oral and written.

· Self-directed and ambitious achiever.

· Meeting targets effectively.

· Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

• As a consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies.
• A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems.
• You will work developing solutions that excel at user experience, style, performance, reliability, and scalability to reduce costs and improve profit and shareholder value

• Functional Expertise in Oracle Cloud Payroll.
• Completed at least 4 full life cycle implementations of HCM Cloud projects with payroll in 2 projects.
• Identify functionality gaps and develop solutions to them.
• Should be responsible for functional solutions and implement the solution framework.
• Configure and test the applications as per business requirements

• Excellent written and verbal interpersonal skills for coordinating across teams.
• Oracle Payroll, Oracle HCM, HCM Extract, BI Publisher.
• Certification in Cloud is an advantage

Your primary responsibilities include:

· Take partial ownership of the sourcing life cycle, ensuring process adherence to Service Level Agreements (SLA) as appropriate, and taking actions where necessary to drive success.

· Your responsibilities include defining, developing, planning, and executing sourcing strategies to establish a qualified talent pool.

· Assess candidate suitability and implement innovative sourcing methods for lead generation.

· Collaborate with the business head to establish Global Delivery Centre goals.

· Utilize ATS for screening, maintain detailed selection criteria, update candidate status regularly, and perform additional duties as needed by management.

· Graduate or postgraduate with a minimum of 1 year of experience in direct sourcing and recruitment experience (preferably in ITES/BPO/FA and RPO setup is preferred).

· Proven ability to build rapport and collaborate with stakeholders throughout the requisition, sourcing, debriefing, and offer stages.

· Proficient in utilizing social media and other creative sourcing channels for effective candidate acquisition.

· Demonstrated expertise in partner management, including handling challenging conversations effectively.

· Develop in-depth knowledge in Talent Acquisition and other HR-related domains, comprehend business strategy, and foster innovation.

· Possess a consultative approach, passionate about recruitment with a non-transactional mindset.

· Familiarity with Applicant Tracking Systems (ATS) and Human Resources Information Systems (HRIS) will be an advantage.

· Self-directed and ambitious achiever, meeting targets effectively.

· Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.

· Excellent communication skills in English both oral and written.

· Enhance technical skills by attending educational workshops, reviewing publications, etc.

As RPA Developer, you are responsible to Identifying and designing business processes for automation, setting up, testing and monitoring automated workflows to ensure that business processes function at optimum efficiency without risk of error.

Your primary responsibilities include:

• Identifying and designing business processes for automation
• Setting up, testing and monitoring automated workflows to ensure that business processes function at optimum efficiency without risk of error
• Monitoring and maintaining automation post-implementation and resolving any potential issues to ensure smooth business operations
• Producing process documentation in order to outline mistakes and successes and refine processes going forward
• Ensuring quality automation using Quality Assurance (QA) processes and prevent any potential bugs

• Minimum 2 years of experience in RPA Development using UiPath

• Experience in VBA (Macro) Development

• Knowledge in SQL and .Net

• Understanding business process requirement & design

• Configure automation process as per solution design document

• Can work simultaneously on multiple RPA projects

• Ensure quality of coded components by performing end to end unit testing

• Problem-solving skills

• Mastery of Automation tools, such as Blue Prism, Power Automate or UiPath

• Proficiency in programming languages, such as Python or .NET

• Experience with Databases, such as SQL and NoSQL

• Performance Testing & Analysis: Design, develop, and execute load, stress, endurance, and scalability tests using tools like JMeter, LoadRunner, or Gatling.
• Bottleneck Identification: Analyze performance issues related to CPU, memory, disk I/O, network latency, and application code.
• Optimization & Tuning: Work on code optimizations, database query tuning, JVM tuning, and configuration adjustments to improve performance.
• Monitoring & Profiling: Use APM tools (New Relic, Dynatrace, AppDynamics, Prometheus, Grafana) to track application performance in real-time.
• Automation & Scripting: Develop test scripts using Python, Java, or Shell scripting for continuous performance validation.
• Collaboration: Work closely with developers, DevOps, and infrastructure teams to troubleshoot and resolve performance-related issues.
• Benchmarking & Reporting: Define performance benchmarks and generate reports with detailed insights and recommendations.

• 2+ years of experience in Performance Engineering or Performance Testing.
• Proficiency in performance testing tools such as JMeter, LoadRunner, Gatling.
• Strong knowledge of profiling and monitoring tools like New Relic, Dynatrace, AppDynamics, Prometheus, Grafana.
• Experience with APIs, microservices performance testing, and cloud-based performance testing.
• Hands-on expertise in JVM tuning, SQL query optimization, GC analysis, and thread dump analysis.
• Proficiency in scripting languages (Python, Bash, Groovy, or PowerShell).
• Familiarity with CI/CD pipelines, Kubernetes, Docker, AWS, or Azure for performance testing in cloud environments.
• Strong analytical and troubleshooting skills for identifying and resolving performance issues.