Acs-support Engineer-network jobs at Ibm in India, Bengaluru
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India
Bengaluru
698 jobs found
11.08.2024
IBM
IBM ACS-Support Engineer-Network India, Karnataka, Bengaluru
Key tasks include:. Work with other Network Engineering teams for knowledge transfer of new product/technologies. Act as a point-of-escalation within the ACS Network Support Engineering team for technical issues during...
6+ years of experience working directly with customers. 6+ years of working closely with database technology. Experience with database design and management. Experience with Cloudant, Compose, IBM Cloud Databases, Db2...
Managing high performance engineers locally, and in global locations, in collaboration with the global management structure, to ensure IBM Cloud Clients receive expert assistance, with appropriate urgency as determined against...
Receive and manage escalations from other teams as well as various monitoring tools involving service-affecting issues. Troubleshoot, isolate and correct service-affecting issues on the network in areas including but not...
Providing world class support by performing problem analysis, evaluation, recreation, and resolution of client reported problems. Utilize Blockchain, APIc, IOT, APPConnect. Problem Determination and troubleshooting. Documenting problem resolution process and...
Diagnose and troubleshoot issues reported by IBM Cloud customers. Effectively communicate with customers and partners via phone, chat and case regarding technical issues. Document and track customer cases from start...
Key tasks include:. Work with other Network Engineering teams for knowledge transfer of new product/technologies. Act as a point-of-escalation within the ACS Network Support Engineering team for technical issues during...
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