Support Engineer - Appdev Developer Us Shift jobs at Ibm in Bulgaria, Sofia
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Company (1)
Job type
Job categories
Job title (1)
Bulgaria
Sofia
38 jobs found
28.08.2024
IBM
IBM Support Engineer - AppDev Developer US shift Bulgaria, Sofia
Providing world class support by performing problem analysis, evaluation, recreation, and resolution of client reported problems. Utilize Blockchain, APIc, IOT, APPConnect. Problem Determination and troubleshooting. Documenting problem resolution process and...
Act as a point-of-escalation within the Database Support Engineering team for technical issues during an assigned shift. Help provide solutions when working with customers to identify and remediate issues in...
Perform problem analysis, determination, evaluation, recreation, and resolution of client reported problems. Utilize Blockchain, APIc, IOT, APPConnect. Document problem resolution process and procedures. Monitor the IBM Cloud environment to provide...
experience in level 2 customer service software support. experience in Unix shell scripting. Working knowledge of Linux/Unix. Knowledge of Cloud software monitoring in a Software as a Service (SaaS) environment....
Act as a point-of-escalation within the AI-Cognitive Support Engineering team for technical issues. Drive effective communication by providing solutions when working with customers to identify and remediate issues concerning services...
Diagnose and troubleshoot issues reported by IBM Cloud customers. Effectively communicate with customers and partners via phone, chat and case regarding technical issues. Document and track customer cases from start...
Proven experience in Openshift (Red Hat technologies), Kubernetes, containters concept, Linux, Networking concepts. Demonstrated track record of success in providing technical support, emphasizing a focus on customer satisfaction. Hands-on experience...
Providing world class support by performing problem analysis, evaluation, recreation, and resolution of client reported problems. Utilize Blockchain, APIc, IOT, APPConnect. Problem Determination and troubleshooting. Documenting problem resolution process and...
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