Client Service Delivery Team Lead - Us Shift jobs at Ibm in Bulgaria, Sofia
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Company (1)
Job type
Job categories
Job title (1)
Bulgaria
Sofia
15 jobs found
28.08.2024
IBM
IBM Client Service Delivery Team Lead - US Shift Bulgaria, Sofia
2+ years’ experience in Project Management, Program Management. Must have excellent verbal and written communications skills. Must be client focused and have good problem solving & decision-making skills. Must have...
5+ years’ experience in Project Management, Program Management. Must have excellent verbal and written communications skills. Must be client focused and have good problem solving & decision-making skills. Must have...
experience in level 2 customer service software support. experience in Unix shell scripting. Working knowledge of Linux/Unix. Knowledge of Cloud software monitoring in a Software as a Service (SaaS) environment....
Act as a point-of-escalation within the Database Support Engineering team for technical issues during an assigned shift. Help provide solutions when working with customers to identify and remediate issues in...
Perform problem analysis, determination, evaluation, recreation, and resolution of client reported problems. Utilize Blockchain, APIc, IOT, APPConnect. Document problem resolution process and procedures. Monitor the IBM Cloud environment to provide...
Diagnose and troubleshoot issues reported by IBM Cloud customers. Effectively communicate with customers and partners via phone, chat and case regarding technical issues. Document and track customer cases from start...
Providing world class support by performing problem analysis, evaluation, recreation, and resolution of client reported problems. Utilize Blockchain, APIc, IOT, APPConnect. Problem Determination and troubleshooting. Documenting problem resolution process and...
2+ years’ experience in Project Management, Program Management. Must have excellent verbal and written communications skills. Must be client focused and have good problem solving & decision-making skills. Must have...
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