Field Service Engineer jobs at Hp in United States, Seattle
HP Field Technical Support Representative Page Wide Press United States, Washington, Seattle
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Description -
- Responsible for maintaining and servicing HP Commercial Web Printing Press.
- Maintain high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met.
- Handle customer-relation problems promptly and appropriately, and escalate issues according to established procedures.
- Provide software service, post- sales or service delivery support and solve application problems for remote or local accounts, on standard and specialized systems.
- Provide direct post-sales systems technical support to end users and HP Authorized Service Providers.
- Solve technical problems on assigned hardware and software platforms.
- Use proactive monitoring procedures/tools to identify problem-prevention opportunities.
- Must be able to travel at least 50% of the time
- Must have experience with Hardware Support of Printers, preferably commercial printers.
- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
- Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
- Knowledge of corporate organization, job, and policies.
- Advanced knowledge of operating systems and software.
- Experience with printer hardware support
- Basic skills in time management and efficiency
- Strong communication skills, problem analysis, and presentation skills.
- Ability to develop Customer relationships.
- Ability to perform while under high-pressure situations.
- Ability to work in a team environment.
- Basic networking, O/S, and troubleshooting knowledge.
- Detailed understanding of general/technical aspects of the onsite printing system repair work.
- Must have mechanical, and electrical experience and skillset
- Commercial digital printing experience is preferred
HP offers a comprehensive benefits package for this position, including:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 13 paid holidays
- 15 days paid time off (
-
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
These jobs might be a good fit
HP Service Sales Specialist United States, Washington, Seattle
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• Develops an understanding of the organization's products, services, solutions, and software, including unique value propositions and competitive advantages.
• Builds professional relationships with clients, gaining a deep understanding of their unique business and IT needs.
• Supports in developing and executing comprehensive sales strategies for both new and existing clients.
• Maintains accurate and organized records of leads, opportunities, customer interactions, and market research findings.
• Collaborates with product development teams to create custom solutions or tailor existing offerings to meet specific client needs.
• Takes ownership of tracking and reporting on key sales metrics and using data-driven insights to optimize sales strategies.
• Participates in training sessions, and attends industry events, conferences, and trade shows to enhance sales techniques, product knowledge, and communication skills.
• Stays updated on industry trends, market dynamics, and the competitive landscape to enhance expertise and contribute to market positioning.
• Ensures that all sales activities comply with industry regulations and legal requirements.
• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 2-4 years of work experience, preferably in technical selling, consultative selling, account management, or a related field or an advanced degree with little or no work experience.• Balancing (Ledger/Billing)
• Business Development
• Business To Business
• Customer Relationship Management
• Demonstration Skills
• Enterprise Sales
• Marketing
• Merchandising
• Outbound Calls
• Presales
• Product Demonstration
• Product Knowledge
• Sales Engineering
• Sales Process
• Sales Prospecting
• Selling Techniques
• Solution Selling
• Technical Sales
• Value Propositions
• Wireless Sales
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.
• Responds to routine issues within established guidelines.
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
HP offers a comprehensive benefits package for this position, including:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 13 paid holidays
- Additional flexible paid vacation and sick leave ( )
-
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
These jobs might be a good fit
HP Field Service Engineer United States, Washington, Seattle
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What you’ll do:
- Perform installations, training, maintenance, and repairs on customer equipment.
- Determine site and equipment requirements.
- Understand customer goals and identify the consequences of various solutions.
- Work according to the project plan, installation plan, and escalation plan.
- Configure system hardware, software, and network components.
- Assemble and integrate system/product and verifies system/product operation.
- Use proactive monitoring procedures to identify problem-prevention opportunities.
- Provide the customer with an overview of installation activity, site-specific information, and access to appropriate contacts.
- Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
- Handle customer-relations problems promptly and appropriately, and escalate issues according to established procedures.
Educational Experience:
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Typically has 6-8 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
What you bring to the team:
- Knowledge and experience with printers repair support
- Exceptional organizational or project management skills
- Exceptional communications skills
- Problem-solving skills
- The ability to build and maintain ongoing relationships with customers, peers, and support partners
- The ability to perform under pressure where customers rely on you to solve their technical problems
SPECIAL SKILLS:
- Knowledge of Color Management
- Knowledge of inkjet printing technology
- Strong mechanical skills
- Strong pneumatic skills
- Strong electrical and electronic skills
- Strong computer/network skills
- Ability to work autonomously.
- Valid driver’s license in good standing
- Ability to lift, bend and stoop throughout the day as necessary to repair printers.
The pay range for this position is $25.30 to $37.45 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
HP offers a comprehensive benefits package for this position, including:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 13 paid holidays
- 15 days paid time off (
-
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
These jobs might be a good fit
Share
Description -
- Responsible for maintaining and servicing HP Commercial Web Printing Press.
- Maintain high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met.
- Handle customer-relation problems promptly and appropriately, and escalate issues according to established procedures.
- Provide software service, post- sales or service delivery support and solve application problems for remote or local accounts, on standard and specialized systems.
- Provide direct post-sales systems technical support to end users and HP Authorized Service Providers.
- Solve technical problems on assigned hardware and software platforms.
- Use proactive monitoring procedures/tools to identify problem-prevention opportunities.
- Must be able to travel at least 50% of the time
- Must have experience with Hardware Support of Printers, preferably commercial printers.
- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
- Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
- Knowledge of corporate organization, job, and policies.
- Advanced knowledge of operating systems and software.
- Experience with printer hardware support
- Basic skills in time management and efficiency
- Strong communication skills, problem analysis, and presentation skills.
- Ability to develop Customer relationships.
- Ability to perform while under high-pressure situations.
- Ability to work in a team environment.
- Basic networking, O/S, and troubleshooting knowledge.
- Detailed understanding of general/technical aspects of the onsite printing system repair work.
- Must have mechanical, and electrical experience and skillset
- Commercial digital printing experience is preferred
HP offers a comprehensive benefits package for this position, including:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 13 paid holidays
- 15 days paid time off (
-
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
These jobs might be a good fit
