Servicenow Release Automation Lead jobs at Hp in India, Bengaluru

Description -

We are seeking a highly skilled, dynamic, and detail-oriented professional to lead initiatives in,, and. In this pivotal role, you will oversee the end-to-end management of data integrity, enable actionable insights through advanced analytics, and spearhead digitalization efforts to enhance organizational efficiency, optimize supply chain processes, and improve decision-making. The ideal candidate is a subject matter expert with deep expertise in supply chain management, data governance frameworks, analytics tools, and emerging technologies. You will apply advanced knowledge to solve complex business challenges, frequently developing innovative ideas and methods to address evolving needs. Your role will involve designing and implementing strategies to ensure data quality, enhance operational workflows, and integrate digital tools to achieve business objectives.

Responsibilities

• Develop and maintain data governance frameworks for SSC in alignment with corporate MDM, ensuring master data accuracy and consistency across systems.
• Collaborate with teams to define and standardize master data structures and maintain data integrity.
• Act as a liaison for SSC MDM initiatives, ensuring alignment between IT, business units, and external vendors.
• Provide insights into leading practices in governance, driving the SSC organization’s MDG strategy.
• Manage strategic initiatives in data governance and automation, ensuring alignment with organizational goals.
• Conduct business case analysis and financial evaluations for supply chain initiatives and programs.
• Develop and implement advanced analytical approaches and project strategies for supply chain optimization using industry expertise.
• Lead cross-functional project teams, providing mentorship and guidance to achieve objectives.
• Drives innovation and integration of new technologies into projects and activities in the big data space.
• Coordinate with functions to identify and prioritize automation ideas; interface with Automation team for develop and deployment
• Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.
• Evaluates the business consequences of integrating technology into the present and future business landscape, identifying emerging business prospects.
• Lead digital transformation efforts, optimizing workflows, processes, and system integrations.
• Evaluate and deploy new digital tools, focusing on automation and efficiency improvements.
• Partner with IT and business leaders to streamline data flows and enhance system connectivity.
• Promote automation in data collection, processing, and reporting using advanced tools like RPA and AI.
• Identify and implement process improvements, converting recommendations into impactful business plans
• Oversee training initiatives and coordinate with learning teams to enable process changes and upskilling.
• Define and monitor balanced scorecard metrics to maintain high standards of data quality
• Drive integration of emerging technologies and innovation in big data and digital transformation initiatives.
• Ensure compliance with architecture, security, and quality standards, providing feedback to mitigate risks

Education & Experience:

• Bachelor’s or Master’s degree in Computer Science, Information technology, Business Administration, or a related field.
• Typically has 10+ years of work experience, preferably in supply chain, operations, or a related field

Technical Skills:

• Proficiency in master data management tools (e.g., S4 Hana MDM, Informatica, Oracle).
• Strong expertise in data analytics tools (e.g., SQL, Python, R, Power BI, Tableau).
• Experience with cloud-based platforms like AWS, Azure, or Google Cloud.
• Knowledge of data governance and regulatory compliance.
• Familiarity with automation tools like UiPath, Automation anywhere, Power automate or other RPA software.

Soft Skills:

• Strong problem-solving and analytical thinking abilities.
• Excellent communication and stakeholder management skills.
• Ability to work independently and collaboratively in a team-oriented environment.
• Detail-oriented with a commitment to maintaining high-quality standards.
• Agile mindset with the ability to adapt to a fast-changing digital landscape.

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts large functions and leads large, cross-division functional teams or projects.

Complexity

• Provides highly innovative solutions to complex problems within established policy.

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

Key Responsibilities:

• Oversee stability, performance, and compliance of the ServiceNow platform to ensure continuous availability.
• Manage database archival, execution control, and routine system maintenance .
• Perform Platform Administrator duties , including performance monitoring, debugging, and issue remediation .
• Work closely with vendor teams to maintain system health, prevent failures, and optimize platform efficiency.
• Ensure instance security , manage User/Group Access & Access Control Lists (ACLs) .
• Utilize scripting (JavaScript, GlideScript, PowerShell, or Python) to debug platform issues, automate processes, and improve performance .
• Collaborate with development teams to analyze and resolve system errors efficiently .
• Implement governance best practices and work cross-functionally to enhance operational efficiency.

Qualifications & Experience:

• Expert-level experience in ServiceNow platform governance, administration, and performance management .
• Strong knowledge of ServiceNow scripting, APIs, and automation for debugging and optimization.
• Experience with system monitoring, troubleshooting, and compliance enforcement .
• Proficiency in access control, database management, and performance optimization .
• Ability to lead technical discussions and guide teams in problem-solving and automation .

• Four-year or Graduate Degree in Computer Science, Information Technology, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in computer programming languages, testing tools, or a related field.• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

Theis responsible for managing platform upgrades, patching, and automation initiatives to drive efficiency and maintain system integrity. This role ensures release processes align with governance standards, minimizes production risks, and leverages scripting expertise to enhance automation and debugging capabilities.

Key Responsibilities:

• Lead platform upgrades, patching, and automation initiatives to enhance efficiency and stability.
• Identify and implement process improvements, automation scripts, and workflow optimizations .
• Collaborate with the Governance Lead to maintain platform performance and stability .
• Manage release cycles and deployment schedules , ensuring seamless production transitions .
• Oversee change management processes , ensuring compliance and risk mitigation.
• Conduct impact analysis with the development team and review deployment strategies.
• Execute production deployments and monitor post-release performance and stability .
• Develop and enhance automation scripts to streamline release processes and reduce manual efforts.
• Debug and analyze release failures, script execution issues, and integration challenges .

Qualifications & Experience:

• Expert-level experience in ServiceNow release management, automation, and platform upgrades .
• Strong scripting experience in JavaScript, GlideScript, and automation frameworks within ServiceNow.
• Deep understanding of change management, deployment strategies, and rollback mechanisms .
• Hands-on experience in debugging ServiceNow workflows, integration issues, and release failures .
• Ability to work closely with cross-functional teams to drive automation and deployment efficiencies .

• Four-year or Graduate Degree in Computer Science, Information Technology, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in computer programming languages, testing tools, or a related field.• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

Scope:

• Support the development and implementation of HP Japan across customer integration, customer data mapping and enable effective use of CRM platform features to improve customer acquisition, customer value, growth and or reducing customer attrition and churn

• Deliver extensive and effective customer data integration in Salesforce Marketing Cloud by partnering with CRM data architecture, analytics and business stakeholders

• Act as the internal SME and advocate for CRM, Marketing Automation and Salesforce Marketing Cloud

• Collaborate and build strong stakeholder relationships and adopt cross collaboration across other relevant teams, functional areas, and external vendors

• Performing day-to-day management and implementation of the marketing automation functions in Salesforce Marketing Cloud, including Email, Push, SMS, Advertising Audiences, and form/webpage creation through CloudPages

• Maintain SFMC in APJ instance and processes to ensure data integrity and efficiency

• Build, test, deploy and execute highly personalized emails through end-to-end testing, HTML, and AMPscript

• Assist campaign specialists and stakeholders by troubleshooting issues with daily automations, campaign development queries, data complexities using SQL, as well as those identified during campaign build and testing

• Provide recommendations and improvements to generate increased performance from core KPIs such as acquisition and revenue drivers

• Implementation of testing and optimization strategies to provide recommendations and drive continuous improvements

Required Experience:

• 5-7 years relevant experience / flexible to fit the right candidate covering 80% of requirements.

• Business level Japanese and English is a must.

• End to end campaign management and delivery using Marketing Automation platforms such as Salesforce Marketing Cloud (preferred), including - planning, development, execution and performance - processes with internal and external parties involved, supervision and development of platform operation, management of campaign execution and automation resources and agency, best practices and budget.

• Experience leading the development and execution of personalized direct communication programs at scale through email channel and other inbound and outbound channels (onsite, push, in-app, SMS, digital advertising, call centers, sales reps, etc).

• Full ownership of data integration, campaigns and programs securing excellence in experience standards. Working with central and local stake holders, management of portfolio of initiatives and international email campaign calendar. Leadership of performance reviews.

• Experience creating highly responsive direct customer and communications. On direct marketing, on brand, on channel best practices with unique combination of creativity and effectiveness. Design background a plus. Master email marketing communications, comfortable writing and/or reviewing copy, HTML and AMPscript knowledge desirable.

• Project Management, involving handling multiple stakeholders across functions, geographies, and skills, combined with a business focused outlook.

• Strong data-driven mindset, with experience with SQL, with experience in campaign analytics and performance measurement. An understanding of data integration, data feeds and automation to enable campaign automation & personalization.

• Experience working with data analytics and post-campaign reporting to support the development and automation of dashboards, campaign analysis and stakeholder reporting.

About you:

• Business English is a must and intermediate Japanese is prefer.

• You are a digital marketer with hands-on experience with Salesforce Marketing Cloud, including Journey Builder, Automation Studio and Content Builder.

• You are comfortable with complexities, enjoy working with multiple stakeholders and have the confidence to clearly communicate and drive discussions.

• You are an advocate of customer communication triggers and programs and have a knack for marrying customer data, marketing technology and business/customer needs to create a best-in-class customer experience.

• You are a strategic thinker with roll-up-the-sleeves attitude and obsessive approach to execution.

• You are passionate to test and learn, improve, get hands on data and discover customer, campaign insights.

• You take accountability and feel motivated with opportunity to get things done.

• You value an international dynamic environment, relationship with diverse stakeholders, partners and multidisciplinary teams.

顧客コミュニケーション プログラムと自動化の開発と実行をサポートしていただきます。

• 顧客統合、顧客データマッピングを通じて日本HPの開発と導入をサポートし、CRMプラットフォーム機能の効果的な使用を可能にして、顧客の獲得、顧客価値、成長を改善し、顧客の減少と顧客離れを削減します。

• CRMデータアーキテクチャ、分析、ビジネス関係者と提携することで、Salesforce Marketing Cloudで広範かつ効果的な顧客データ統合を実現します。

• 社内 SME として行動し、CRM、マーケティング オートメーション、Salesforce Marketing Cloud を提唱します

• 協力して強力な利害関係者関係を構築し、他の関連チーム、機能分野、外部ベンダー間での相互コラボレーション

• 電子メール、プッシュ、SMS、広告オーディエンス、CloudPages を介したフォーム/Web ページの作成など、Salesforce Marketing Cloud のマーケティング自動化機能の日常的な管理と実装を実行します。

• APJ インスタンスとプロセスで SFMC を維持し、データの整合性と効率を確保します。

• エンドツーエンドのテスト、HTML、AMPscript を通じて、高度にパーソナライズされた電子メールを構築、テスト、展開、実行します。

• 日々の自動化、キャンペーン開発クエリ、SQL を使用したデータの複雑さ、およびキャンペーンの構築とテスト中に特定された問題のトラブルシューティングにより、キャンペーン スペシャリストや関係者を支援します。

• ビジネスレベルの日本語と英語が必須です。

• Salesforce Marketing Cloud (推奨) などのマーケティングオートメーションプラットフォームを使用したエンドツーエンドのキャンペーン管理の経験。

• メール チャネルやその他のインバウンドおよびアウトバウンド チャネル (オンサイト、プッシュ、SMS、デジタル広告、コールセンター、営業担当者など) を通じた大規模なダイレクト コミュニケーション プログラムの開発と実行をリードした経験

• ダイレクト マーケティング等の経験、HTML および AMPscript の知識があることが望ましい。

• プロジェクト管理経験

• SQL の知識、経験

• ダッシュボードの開発と自動化、キャンペーン分析、関係者レポートをサポートするためのデータ分析とキャンペーン後のレポート作成の経験。

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

Key Responsibilities:

• Lead incident management, escalations, and major issue resolution .
• Ensure adherence to SLA commitments and hold vendor teams accountable for performance.
• Work with Incident, Change, and Problem Management teams to optimize response times.
• Track root cause analysis (RCA) and drive continuous service improvements.
• Use ServiceNow scripting (JavaScript, REST APIs, and workflow automations) to analyze and resolve incidents faster.
• Guide operations teams in troubleshooting and debugging critical platform issues.
• Serve as the primary escalation point for critical ServiceNow platform issues and operational challenges.

Qualifications & Experience:

• Specialist-level experience in incident and operations management within ServiceNow.
• Strong knowledge of SLA tracking, vendor management, and problem resolution .
• Experience working with ITIL-based Incident, Change, and Problem Management processes.
• Hands-on experience in debugging ServiceNow scripts, workflows, and integrations to support operations teams.
• Ability to lead major incident resolution efforts and coordinate across multiple teams .

• Four-year or Graduate Degree in Computer Science, Information Technology, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in computer programming languages, testing tools, or a related field or an advanced degree with 3-5 years of work experience.• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

Key Responsibilities

• Lead and manage ServiceNow implementation and enhancement projects from initiation to completion.
• Define project scope, objectives, timelines, and deliverables in collaboration with stakeholders.
• Develop detailed project plans, track progress, and ensure timely completion of milestones.
• Facilitate communication between technical teams, business users, and leadership to align project goals.
• Identify project risks, issues, and dependencies, and implement mitigation strategies.
• Oversee budget, resource allocation, and vendor relationships as needed.
• Ensure compliance with ITIL best practices and organizational governance standards.
• Drive continuous improvement by analyzing project outcomes and implementing lessons learned.
• Provide regular project status updates and reports to stakeholders.
• Support change management efforts to drive user adoption and successful deployment of ServiceNow solutions.

Qualifications & Requirements:

• Bachelor's degree in Project Management, Business, Information Technology, or a related field (or equivalent experience).
• 10+ years of experience in IT project management, with at least 5 years focused on ServiceNow projects.
• Project Management Professional (PMP), Certified Scrum Master (CSM), or equivalent certification preferred.
• Strong understanding of ServiceNow platform capabilities, ITSM, CMDB, ITOM, and related modules.
• Experience with Agile and SCRUM methodologies and Agile 2.0 / SAFe in ServiceNow.
• Excellent organizational, problem-solving, and leadership skills.
• Ability to manage multiple projects simultaneously and work in a fast-paced environment.
• Strong communication and stakeholder management skills.

Preferred Qualifications:

• Experience with large-scale ServiceNow implementations or migrations.
• Familiarity with ServiceNow development processes, integrations, and best practices.
• ITIL v4 Foundation certification.
• Experience managing cross-functional teams and vendor partnerships.

Personal qualities

• Integrity
• Teamwork
• Communication
• Customer Focus
• Problem Solving
• Initiative
• Growth Mindset

• Project management
• Project planning
• Information technology (IT)
• Systems integration
• Project management software
• Process improvements
• Infrastructure design
• Security management
• Risk management
• Internal communications
• Contract management
• Project controls
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
• Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.
• Uses managerial concepts and company objectives to resolve issues in creative and effective ways.
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

Role Value Proposition:

With the heart, creativity, and energy of a startup, and the brain, muscles, and determination of a Fortune 100 corporation, we continue to deliver ground-breaking new technologies to build on our 80+ year legacy of innovation.

payment solutionsusing the Microsoft web stack on cloud platform. Java technical stack knowledge would be required. You will work closely with business stakeholders and technical teams to understand business requirements and translate them into technical solutions. You will also be responsible for ensuring that integration solutions are scalable, secure, and meet the performance needs of the business.

Responsibilities:

• Lead projects through the requirements definition and solution design phases, working closely with business stakeholders and technical teams, translating requirements to user stories.
• Document process flows using flow diagram tools, UML, sequence diagrams, etc. as well as recommend future state improved processes and system designs.
• Define the system architecture landscape, identifying gaps between current and desire end-states, and deliver a comprehensive solution that will enable achievement of the desired business outcomes.
• Estimate and size Payment projects based on requirements.
• Lead development and implement complex secure payment solutions using the Microsoft and Java on cloud Platform.
• Collaborate with Enterprise Capability Leads (business and Technical) to contribute to enterprise strategy.
• Responsible for providing industry best practices as a trusted advisor to key business and technology stakeholders and identifying areas of product growth.
• Ensure that solutions are scalable, secure, and meet the performance needs of the business.
• Be an active contributor of solution COE to Develop and implement design best practices and standards
• Mentor and train other team members and business users on Payment Platform and integration technologies
• Oversee the implementation and testing of solutions, working closely with global teams
• Troubleshoot and resolve solution issues
• Evaluating and selecting forms and processes for software applications testing and methodology, including writing and execution of test plans, debugging, and testing scripts and tools.
• History of innovation with multiple patents or deployed solutions in the field of software design.
• Ability to effectively communicate product architectures, design proposals and negotiate options at business unit and executive levels.

Knowledge & Skills:

• Hands-on experience on Microsoft MVC.Net on cloud Platform.
• Experience on Java technical stack is added advantage.
• Strong understanding on REST API would be required.
• Experience with other integration tools like Azure PaaS, Tibco, MuleSoft
• Experience with CI/CD and DevOps practices
• Experience with microservices architectures
• Experience with API management tools such as Apigee
• Experience to design solution considering cyber security aspect
• Experience with integration governance and monitoring tools
• Flexibility to learn new technologies
• Plan and execute technical PoC which can later translate to solution.
• Strong understanding on infrastructure
• Strong communication and presentation skill

Qualifications:

• 8+ years of experience in integration architecture and design
• 10+ years of experience with the Microsoft Technology.
• Strong understanding of API design and development, Agile methodologies
• Experience in ecommerce platforms and solution
• Strong experience on payment processing using methods e.g. PayPal, Amex, Stripe
• Good understanding of payment transactions, failures and financial impact.
• Experience & knowledge on Fraud solutions
• Experience with cloud computing platforms such as AWS and Azure
• Experience with enterprise messaging technologies such as Kafka and JMS
• Experience with security best practices and standards
• Excellent written and verbal communication skills
• Understanding PCI and SOX compliance

Responds to complex issues within established guidelines.

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.