Marketing Automation Specialist – Salesforce Cloud jobs at Hp in India, Bengaluru

• This role is responsible for developing new software solutions and services using cloud software development techniques. As a part of software cloud engineering team, the role designs, builds, and manages cloud systems and infrastructure including software, services, and solutions designed for flexibility, scalability, and resiliency to support current and future business needs in automated, repeatable way.
• Works with the software engineering team to identify and implement the most optimal cloud-based solutions for the organization.
• Plans, designs, and develops cloud-based applications.
• Manages cloud environments in accordance with the organization's security guidelines.
• Deploys and debugs cloud initiatives as needed in accordance with best practices throughout the software development lifecycle.
• Partners with DevOps to develop tooling and infrastructure for cloud development and cloud operations use cases, with a focus on microservices deployment and distributed systems monitoring and fault analysis.
• Executes job using Test Driven Development (TDD) approach, and supports continuous integration and continuous deployment patterns.
• Develops processes for enforcing cloud governance, architecture, operating procedures, monitoring, and system standards.
• Responds to incidents, owns them and drives to completion, participates in root cause analysis.
• Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently.
• Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans.
• Four-year or Graduate Degree in Computer Science, Information Technology, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in distributed & cloud computing, software & cloud design, programming languages, agile development methodologies, or a related field or an advanced degree with 3-5 years of work experience.
• AWS, Microsoft Azure, GCP, CSA certified
• Software Engineering
• Agile Methodology
• Software Development
• Computer Science
• Java (Programming Language)
• JavaScript (Programming Language)
• Amazon Web Services
• Application Programming Interface (API)
• Python (Programming Language)
• Full Stack Development
• React.js
• DevOps
• Microsoft Azure
• Scalability
• SQL (Programming Language)
• Automation
• Kubernetes
• Angular (Web Framework)
• Microservices
• Docker (Software)
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity• Responds to moderately complex issues within established guidelines.
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

Theis responsible for managing platform upgrades, patching, and automation initiatives to drive efficiency and maintain system integrity. This role ensures release processes align with governance standards, minimizes production risks, and leverages scripting expertise to enhance automation and debugging capabilities.

Key Responsibilities:

• Lead platform upgrades, patching, and automation initiatives to enhance efficiency and stability.
• Identify and implement process improvements, automation scripts, and workflow optimizations .
• Collaborate with the Governance Lead to maintain platform performance and stability .
• Manage release cycles and deployment schedules , ensuring seamless production transitions .
• Oversee change management processes , ensuring compliance and risk mitigation.
• Conduct impact analysis with the development team and review deployment strategies.
• Execute production deployments and monitor post-release performance and stability .
• Develop and enhance automation scripts to streamline release processes and reduce manual efforts.
• Debug and analyze release failures, script execution issues, and integration challenges .

Qualifications & Experience:

• Expert-level experience in ServiceNow release management, automation, and platform upgrades .
• Strong scripting experience in JavaScript, GlideScript, and automation frameworks within ServiceNow.
• Deep understanding of change management, deployment strategies, and rollback mechanisms .
• Hands-on experience in debugging ServiceNow workflows, integration issues, and release failures .
• Ability to work closely with cross-functional teams to drive automation and deployment efficiencies .

• Four-year or Graduate Degree in Computer Science, Information Technology, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in computer programming languages, testing tools, or a related field.• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

-

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

Scope:

• Support the development and implementation of HP Japan across customer integration, customer data mapping and enable effective use of CRM platform features to improve customer acquisition, customer value, growth and or reducing customer attrition and churn

• Deliver extensive and effective customer data integration in Salesforce Marketing Cloud by partnering with CRM data architecture, analytics and business stakeholders

• Act as the internal SME and advocate for CRM, Marketing Automation and Salesforce Marketing Cloud

• Collaborate and build strong stakeholder relationships and adopt cross collaboration across other relevant teams, functional areas, and external vendors

• Performing day-to-day management and implementation of the marketing automation functions in Salesforce Marketing Cloud, including Email, Push, SMS, Advertising Audiences, and form/webpage creation through CloudPages

• Maintain SFMC in APJ instance and processes to ensure data integrity and efficiency

• Build, test, deploy and execute highly personalized emails through end-to-end testing, HTML, and AMPscript

• Assist campaign specialists and stakeholders by troubleshooting issues with daily automations, campaign development queries, data complexities using SQL, as well as those identified during campaign build and testing

• Provide recommendations and improvements to generate increased performance from core KPIs such as acquisition and revenue drivers

• Implementation of testing and optimization strategies to provide recommendations and drive continuous improvements

Required Experience:

• 5-7 years relevant experience / flexible to fit the right candidate covering 80% of requirements.

• Business level Japanese and English is a must.

• End to end campaign management and delivery using Marketing Automation platforms such as Salesforce Marketing Cloud (preferred), including - planning, development, execution and performance - processes with internal and external parties involved, supervision and development of platform operation, management of campaign execution and automation resources and agency, best practices and budget.

• Experience leading the development and execution of personalized direct communication programs at scale through email channel and other inbound and outbound channels (onsite, push, in-app, SMS, digital advertising, call centers, sales reps, etc).

• Full ownership of data integration, campaigns and programs securing excellence in experience standards. Working with central and local stake holders, management of portfolio of initiatives and international email campaign calendar. Leadership of performance reviews.

• Experience creating highly responsive direct customer and communications. On direct marketing, on brand, on channel best practices with unique combination of creativity and effectiveness. Design background a plus. Master email marketing communications, comfortable writing and/or reviewing copy, HTML and AMPscript knowledge desirable.

• Project Management, involving handling multiple stakeholders across functions, geographies, and skills, combined with a business focused outlook.

• Strong data-driven mindset, with experience with SQL, with experience in campaign analytics and performance measurement. An understanding of data integration, data feeds and automation to enable campaign automation & personalization.

• Experience working with data analytics and post-campaign reporting to support the development and automation of dashboards, campaign analysis and stakeholder reporting.

About you:

• Business English is a must and intermediate Japanese is prefer.

• You are a digital marketer with hands-on experience with Salesforce Marketing Cloud, including Journey Builder, Automation Studio and Content Builder.

• You are comfortable with complexities, enjoy working with multiple stakeholders and have the confidence to clearly communicate and drive discussions.

• You are an advocate of customer communication triggers and programs and have a knack for marrying customer data, marketing technology and business/customer needs to create a best-in-class customer experience.

• You are a strategic thinker with roll-up-the-sleeves attitude and obsessive approach to execution.

• You are passionate to test and learn, improve, get hands on data and discover customer, campaign insights.

• You take accountability and feel motivated with opportunity to get things done.

• You value an international dynamic environment, relationship with diverse stakeholders, partners and multidisciplinary teams.

顧客コミュニケーション プログラムと自動化の開発と実行をサポートしていただきます。

• 顧客統合、顧客データマッピングを通じて日本HPの開発と導入をサポートし、CRMプラットフォーム機能の効果的な使用を可能にして、顧客の獲得、顧客価値、成長を改善し、顧客の減少と顧客離れを削減します。

• CRMデータアーキテクチャ、分析、ビジネス関係者と提携することで、Salesforce Marketing Cloudで広範かつ効果的な顧客データ統合を実現します。

• 社内 SME として行動し、CRM、マーケティング オートメーション、Salesforce Marketing Cloud を提唱します

• 協力して強力な利害関係者関係を構築し、他の関連チーム、機能分野、外部ベンダー間での相互コラボレーション

• 電子メール、プッシュ、SMS、広告オーディエンス、CloudPages を介したフォーム/Web ページの作成など、Salesforce Marketing Cloud のマーケティング自動化機能の日常的な管理と実装を実行します。

• APJ インスタンスとプロセスで SFMC を維持し、データの整合性と効率を確保します。

• エンドツーエンドのテスト、HTML、AMPscript を通じて、高度にパーソナライズされた電子メールを構築、テスト、展開、実行します。

• 日々の自動化、キャンペーン開発クエリ、SQL を使用したデータの複雑さ、およびキャンペーンの構築とテスト中に特定された問題のトラブルシューティングにより、キャンペーン スペシャリストや関係者を支援します。

• ビジネスレベルの日本語と英語が必須です。

• Salesforce Marketing Cloud (推奨) などのマーケティングオートメーションプラットフォームを使用したエンドツーエンドのキャンペーン管理の経験。

• メール チャネルやその他のインバウンドおよびアウトバウンド チャネル (オンサイト、プッシュ、SMS、デジタル広告、コールセンター、営業担当者など) を通じた大規模なダイレクト コミュニケーション プログラムの開発と実行をリードした経験

• ダイレクト マーケティング等の経験、HTML および AMPscript の知識があることが望ましい。

• プロジェクト管理経験

• SQL の知識、経験

• ダッシュボードの開発と自動化、キャンペーン分析、関係者レポートをサポートするためのデータ分析とキャンペーン後のレポート作成の経験。

-

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

• This role is responsible for managing a broad range of complex supply chain analytical, audit and payment processes for a large global business unit. The role enhances current business processes and performance metrics being part of a global teams and identifies opportunities to streamline and optimize operational processes. The role contributes to special projects and communicates requirements to global business units and HP vendors.

• Manages a broad range of complex supply chain analytical, audit and payment processes, such as invoice audit, tolerance analytics, SOX compliance, reporting, and business/process operations, typically for a large global business unit.
• Periodic user access reconciliation
• Parcel Account management
• Audit provider management
• Independently executes basic audit and pay activities, connecting operation to execution, and identifying issues and their impact.
• Drives analysis conducted for management.
• ASN (Advance Shipment Notification) management including analysis and testing regarding matching and invoice application/allocation.

• Collaborative engagement with finance in the areas of data reporting and system functionality and training.
• Monitors key metrics, creates relevant reporting metrics, and reviews information for continuous improvement.
• Contributes to priority projects with complex analysis and assists in developing recommendations.
• Communicates requirements and guidelines to the global businesses.

• Four-year or Graduate Degree in Supply Chain Management, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in supply chain, operations, or a related field or an advanced degree with 3-5 years of work experience.

• Project Management Professional (PMP) Certification
• Certified Professional in Supply Management (Standards Organizations)

• Continuous Improvement Process
• Data Analysis of large data sets
• Logistics

• General and Supply Chain Procurement
• Independent drive to work/problem solving
• Simplification
• Standardization
• Innovative
• Finance (fundamentals including AP, AR, accruals)
• Contract knowledge
• Documentation management
• Key Performance Indicators (KPIs)

• Microsoft Suite Applications
• Procurement
• SAP Applications

• EDI knowledge and fundamentals
• SOX and Compliance fundamentals
• SQL
• Supply Chain
• Supply Chain Analysis
• Supply Chain Management
• Warehousing

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

• Responds to complex issues within established guidelines.

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

-

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

Key Responsibilities

• Lead and manage ServiceNow implementation and enhancement projects from initiation to completion.
• Define project scope, objectives, timelines, and deliverables in collaboration with stakeholders.
• Develop detailed project plans, track progress, and ensure timely completion of milestones.
• Facilitate communication between technical teams, business users, and leadership to align project goals.
• Identify project risks, issues, and dependencies, and implement mitigation strategies.
• Oversee budget, resource allocation, and vendor relationships as needed.
• Ensure compliance with ITIL best practices and organizational governance standards.
• Drive continuous improvement by analyzing project outcomes and implementing lessons learned.
• Provide regular project status updates and reports to stakeholders.
• Support change management efforts to drive user adoption and successful deployment of ServiceNow solutions.

Qualifications & Requirements:

• Bachelor's degree in Project Management, Business, Information Technology, or a related field (or equivalent experience).
• 10+ years of experience in IT project management, with at least 5 years focused on ServiceNow projects.
• Project Management Professional (PMP), Certified Scrum Master (CSM), or equivalent certification preferred.
• Strong understanding of ServiceNow platform capabilities, ITSM, CMDB, ITOM, and related modules.
• Experience with Agile and SCRUM methodologies and Agile 2.0 / SAFe in ServiceNow.
• Excellent organizational, problem-solving, and leadership skills.
• Ability to manage multiple projects simultaneously and work in a fast-paced environment.
• Strong communication and stakeholder management skills.

Preferred Qualifications:

• Experience with large-scale ServiceNow implementations or migrations.
• Familiarity with ServiceNow development processes, integrations, and best practices.
• ITIL v4 Foundation certification.
• Experience managing cross-functional teams and vendor partnerships.

Personal qualities

• Integrity
• Teamwork
• Communication
• Customer Focus
• Problem Solving
• Initiative
• Growth Mindset

• Project management
• Project planning
• Information technology (IT)
• Systems integration
• Project management software
• Process improvements
• Infrastructure design
• Security management
• Risk management
• Internal communications
• Contract management
• Project controls
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
• Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.
• Uses managerial concepts and company objectives to resolve issues in creative and effective ways.
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

-

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.