Senior Customer Expereince Specialist jobs at Honeywell in United States, Los Angeles

You will be working on a 40-hour work week schedule, with overtime as needed to meet business demands. In this role, you will impact the efficiency, productivity, and safety of our customers' operations by providing exceptional technical support and service.
• Troubleshoot and resolve complex technical issues for our customers
• Provide advanced technical support and expertise for our Automation and Controls solutions
• Collaborate with cross-functional teams to ensure successful implementation of our solutions
• Conduct training sessions for customers and field service technicians
• Stay updated with industry trends and advancements, and provide recommendations for improvement

• High School Diploma or equivalent
• 5+ years’ experience with building automation systems, specifically security systems, cameras, card access, or badge readers.
• Strong technical knowledge and expertise in Automation and Controls technologies
• Excellent problem-solving, analytical and troubleshooting skills
• Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders
• Experience in project management and execution
• Strong customer focus and ability to build and maintain relationships

WE VALUE

• Experience with Honeywell building management systems products such as ComfortPoint, EBI, Niagara, ProWatch
• Continuous learning mindset and willingness to stay updated with industry advancements
• Results-oriented approach and ability to drive projects to successful completion
• Bachelor’s degree or technical/professional certificate

• JOB ID: HRD265106
• Category: Customer Experience
• Location: 855 S Mint St,Charlotte,North Carolina,28202,United States
• Nonexempt

Make the Best You.

Key Responsibilities: -

• Ensure Compliance: Adhere to Honeywell corporate HSE requirements and local legislation for the field scope and OLRS in the region.
• Influence and Collaborate: Establish relationships and processes with business managers to influence employees to meet HSE goals and objectives.
• Strategic Planning: Lead and support the development and deployment of the 3-5 year strategic plan (STRAP) and annual operating plan (AOP) for HSE performance across the region, utilizing tools such as the X-Matrix, A3 plans, and lean principles.
• Project Reviews: Conduct regular project/service contract reviews/Audits to verify the sustenance & to ensure compliance with Honeywell processes and statutory and corporate legislation.
  Governance and Auditing Program: Implement a robust governance and auditing program for HSE across the region.
• Training and Awareness: Deliver HSE-related trainings, behaviour observations, and internal auditor training to improve culture and awareness.
• Certifications: Work with the business leadership team to maintain or gain HSE certifications such as ISO 45001, ISO 14001, and ISO 9001.
• Incident Investigation: Conduct injury/incident investigations as required.
• Compliance: Lead/support in securing & maintaining all applicable HSE compliance with Honeywell processes and statutory and corporate legislation.
• Review &ensure Assist in resolving potential non-compliance, enforcement actions, orlitigation related to HSE matters.
• Continuous Improvement: Partner with business leaders and employees to continuously improve the HSE culture and awareness. Continuously improve the Management Operating System (MOS) to increase the efficiency and effectiveness of HSE programs.
• Coaching and Mentoring: Coach and mentor Site Safety Officers/Engineers in delivering leading HSE performance for a site.

Key Deliverables:

• Annual Operating Plan: Achieve or exceed the annual operating plan (AOP) by reducing and eliminating incidents.
• HSE Metrics: Sustain and improve HSE maturity, observations, corrective action metrics, and other general KPIs.
• Compliance: Ensure compliance with all HSE standards from leadership, employees, contractors, and subcontractors.
• Continuous Improvement Culture: Foster a continuous improvement culture for HSE within the region.

Education and Experience:

• Minimum 10 years’ working experience preferably from a building and construction industry in a similar position.
• Bachelor’s degree in occupational health and safety, Environmental Science, Engineering, or a related field, with a strong foundation in safety management principles.
• Valid Safety Green Book that is registered with DOSH is preferred.
• Experience with HSE certifications such as ISO 45001, ISO 14001, and ISO 9001.

Certifications:

• Professional certifications in HSE (e.g., Certified Safety Professional (CSP), Occupational Health and Safety Technologist (OHST), or equivalent) are highly desirable.
• Lead Auditor certification for ISO 45001, ISO 14001, and ISO 9001 (would be an advantage)

Skills and Competencies:

• Strong knowledge of HSE regulations and standards applicable to the constructions.
• Understanding on legal compliance (DOSH, BOMBA & DOE)
• Demonstrated ability to conduct risk assessments, safety audits, and training sessions
• Proven ability to develop and implement HSE strategies and plans.
• Excellent communication and interpersonal skills to influence and collaborate with various stakeholders.
• Strong analytical and problem-solving skills.
• Ability to conduct audits and investigations effectively.
• Experience in delivering HSE training and fostering a safety culture.
• Leadership and mentoring skills to guide and support HSE teams.

Personal Attributes:

• Detail-oriented and organized.
  Proactive and able to work independently.
• Strong commitment to continuous improvement and safety excellence.
• Ability to quickly build client – customer relationships in a challenging and changing environment
• Excellent in verbal and written communication and interpersonal skills
  

• JOB ID: HRD261741
• Category: Health, Safety & Environment
• Location: UOA Corporate Tower, Avenue 10, The Vertical,,Bangsar South City, No. 8, Jalan Kerinchi,Kuala Lumpur,WILAYAH PERSEKUTUAN,59200,Malaysia
• Exempt

• JOB ID: 2634
• Remote Eligibility: Hybrid
• Travel Required: 10-25%
• Hourly/Salary: Salary
• Relocation Available: Yes

MUST HAVE:

• Technical education with preference to an Engineering degree. Fire engineering background highly desirable
• Fire industry experience – Broad understanding of the product technologies and the environments that make up the fire industry
• ‘Hands on’ engineering background with a minimum of 5 years experience technically supporting high technology fire products, especially on Aspirating Smoke Detection
• Demonstrated experience in the sales and market development of high technology industrial products to industrial markets
• Technical support background (over the phone, email or face to face) to a diverse range of customers. Consultative selling skills in a technical market

• JOB ID: req485451
• Category: Sales Excellence and Support
• Location: UOA Corporate Tower, Avenue 10, The Vertical,,Bangsar South City, No. 8, Jalan Kerinchi,Kuala Lumpur,WILAYAH PERSEKUTUAN,59200,Malaysia
• Exempt

Your role will focus on Implementing and coordinate the operational aspects of ongoing Channel Sales projects and activities. You will serve as liaison between Channel Sales Leadership, Marketing and Distributors. You will review status of projects and budgets. You will coordinate schedules and deliver status reports. You will assess project issues and develop resolutions to meet productivity, quality, and customers satisfaction goals and objectives. You will develop mechanisms for monitoring Channel Sales progress and for problem solving with project managers and customers.

Key Responsibilities:

• Implement and coordinate the operational aspects of ongoing Channel Sales projects and activities to achieve sales profits and business objectives. Serve as a liaison between channel sales leadership, marketing teams, and distributors.
• Continuously review status of projects and budgets; assessing project issues and developing resolutions to meet productivity, quality, and customer satisfaction goals.
• Develop mechanisms for monitoring Channel Sales progress and to problem-solve with internal stakeholders and customers. Channel Managers work closely with Honeywell field sales representatives and leaders to promote sales activities that are focused on acquiring new end-user customers for Honeywell.
• Drive Honeywell to be the customer's top choice by improving on channel sales solutions and driving mutual revenue.
• Develop and execute strategy for Channel Partners
• Participate in local and regional trade shows.

Key Experience & Capabilities:

• Tertiary Qualifications in related field or equivalent experience - Graduation in Marketing, Science, or Business Administration.
• Preferably have multinational experience: ability to effectively manage in matrix organization and across the functions and countries.
• Demonstrated success in integrated sales and marketing plan development (linking products, channels/customers and revenue goals) and end-to-end execution of sales strategies.
• Good marketing analytical skills, be able to implement data-driven marketing processes and programs to maximize the ROI.
• Be able to multi-task and work under pressure with stretched goals and deadlines.
• Minimum 5 years of experience with demonstrable sales and marketing knowledge
• Candidate with prior experience in industrial safety segments / products / verticals / channels and helmet, accessories safety wear is an advantage.
• Excellent written and oral communication and presentation skills.

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No other requests will be acknowledged.

• JOB ID: HRD254973
• Category: Sales
• Location: UOA Corporate Tower, Avenue 10, The Vertical,,Bangsar South City, No. 8, Jalan Kerinchi,Kuala Lumpur,WILAYAH PERSEKUTUAN,59200,Malaysia
• Exempt

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

Key Responsibilities

• Processing Returns
• Customer Invoicing
• Prepare Forecast Reports
• Administrative Support
• Order Processing

YOU MUST HAVE

• Recent college graduate
• English Proficient

WE VALUE

• An attention to detail
• A bias for action
• An ability to work in a team
• A commitment to discovering ways to improve service
• An ability to work with limited direction

• JOB ID: HRD260675
• Category: Customer Experience
• Location: Av. Santa Fe No 94,Torre "A" piso 1,Mexico City,CIUDAD DE MEXICO,01210,Mexico
• Nonexempt

Make the Best You.Key Responsibilities
You will deliver excellent customer service and manage the needs of our customers (internal and external) through our communication channels (phone and email), such as receiving high volume customer enquiries, orders or any associated item.
Liaise closely with Sales, Logistic & Material team in driving action to satisfy customer order requirement & delivery performanceYou will be accountable for meeting individual (KPIs) and team goals.Continuously identify work process improvements.Perform administrative duties, reports and special projects associated with Customer SupportKey Experience & Capabilities:
Relevant Diploma or Degree with minimum 2 years working experience in Customer service or Support environment
Knowledge in SAP (order management package), and Proficient in MS Office application
Excellent personality traits; Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused
Analytical thinking and high problem-solving skills.
Stress tolerance and able to work under pressured environmentAbility to speak local dialect will be an added advantageDiscover More

• JOB ID: HRD261563
• Category: Customer Experience
• Location: UOA Corporate Tower, Avenue 10, The Vertical,,Bangsar South City, No. 8, Jalan Kerinchi,Kuala Lumpur,WILAYAH PERSEKUTUAN,59200,Malaysia
• Nonexempt