Escalations Program Manager Enforcement Operations Youtube jobs at Google
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This role is not eligible for immigration sponsorship.
Minimum qualifications:
Associate's degree, trade school certification, or other certified training in Industrial Engineering, Electrical or Mechanical Engineering, Engineering Management, Reliability Engineering or equivalent practical experience.
10 years of experience in Electrical, Mechanical/HVAC, or controls experience in an industrial/commercial environment.
5 years of experience in a data center or facilities environment.
Preferred qualifications:
Bachelor's degree in Industrial Engineering, Electrical or Mechanical Engineering, Engineering Management, Reliability Engineering or equivalent technical experience.
Experience communicating effectively with all levels of the organization, including executives.
Experience with reliability centered maintenance and engineering.
Ability to forecast resource requirements in a data-driven way.
Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.
Preferred qualifications:
MBA or Master’s degree in a Management, Technical, or Engineering field.
Experience translating business requirements into technological solutions.
Experience in application or workload migration to public cloud providers.
Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver solutions.
Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
Excellent written and verbal communication, presentation, problem-solving, and client management skills.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following:.
Minimum qualifications:
Bachelor's degree in a technical field, or equivalent practical experience.
2 years of experience in program management.
Experience with Data Center Operations.
Experience with Data Analytics and SQL.
Preferred qualifications:
2 years of experience managing cross-functional or cross-team projects.
Understanding of server hardware life-cycles.
Ability to utilize dashboards and queries to identify issues and support data driven decisions.
Ability to work cross-functionally with teams involved in the data center build life-cycle, such as those responsible for planning, supply chain, and data center operations.
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