Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience. 6 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development. Experience creating content for...
Description:This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.
Minimum qualifications:- Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
- 6 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development.
- Experience creating content for technical audiences (e.g., developer documentation, industry white papers, Computer Science course material, or IT administration playbooks).
- Experience writing, reading, and debugging code in one of the following: Java, C, C++, Python, Go, or JavaScript.
- Experience with web technologies (HTTP, HTML, DNS, TCP, etc.).
- Experience working with distributed systems, and with common solutions, design patterns, or best practices.
Preferred qualifications:- Experience in crisis response or escalation management across multiple teams, with the ability to influence momentum of incident response for critical customer issues.
- Experience with cloud based serverless, storage, and developer tools technologies.
- Experience with SQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing technology.
- Experience as a system/network administrator working with Linux/Unix or Windows systems, from Kernel to Shell, file systems, and client-server protocols.
- Experience with web or mobile app development and troubleshooting database issues, schema design, and SQL query profiling.
- Knowledge of core data structures and concepts.