Enterprise Csm jobs at Gong in United States, San Francisco

• Be a trusted strategic advisor to senior revenue and revenue operations leaders, especially within our new Industry Expansion segment, effectively uncovering and driving towards board-level business outcomes and strategically mapping those to Gong workflows and subsequent value.
• Own overall customer relationships within your IX portfolio, driving engagement and adoption, mining data to effectively measure value, unearthing and mitigating risk, and creating customer advocacy.
• Own the end-to-end renewal process, including strategy, execution, and collaboration with internal teams, to secure retention, maximize ARR (Annual Recurring Revenue), and deliver a positive customer experience.
• Drive quarterly metrics tied directly to achievement of gross dollar retention, upsell, and multi-year renewals, contributing directly to the IX team's targets for GDR and NDR.
• Achieve cross sell and upsell targets by partnering with Account Executive counterparts to source opportunities, secure growth, and increase the value of your IX portfolio.
• Partner with Gong’s Professional Services organization to ensure customers within the IX segment onboard successfully and achieve the fastest path to value against their desired outcomes.
• Work successfully with a wide variety of cross-functional internal partners, including RevOps, Product, and Marketing, to define and refine the IX customer experience and feedback loops.
• Contribute to Gong’s environment and culture of “builders” versus “scalers,” proactively identifying and leading team process improvements and helping us build a world-class CSM team, contributing to the foundational strategies and scalable programs for the Industry Expansion team.

• 7+ years of relevant work experience.
• Previous B2B SaaS and enterprise software experience.
• Experience working with Financial Services customers, or working in the Financial Services industry
• Account management experience a plus.
• Ability to independently analyze and leverage data to make a persuasive argument or generate a compelling customer value / customer ROI narrative.
• Demonstrated ability to provide prescriptive project plans, and paths for successful onboarding, support, and change management to customers to deliver high customer satisfaction, advocacy, and loyalty.
• Excellent verbal and written communication skills.
• Passionate about providing an exceptional customer experience.
• Creative, resourceful, detail-oriented, and well-organized.
• A strong team player and resourceful individual who thrives in a fast-paced, high-growth startup environment.
• Someone who flourishes when given responsibility and a sense of ownership, often with limited direction.
• Track record of completing complex projects when the path to success may be unclear and / or requires clarity and focus.
• Proven ability to lead, challenge, and persuade Fortune 100 customers and executive stakeholders.
• Comfortable giving and receiving feedback.

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

• Be a trusted strategic advisor to senior revenue and revenue operations leaders, especially within our new Industry Expansion segment, to uncover business outcomes and strategically map those to Gong value.
• Own overall customer relationships within your IX portfolio, driving engagement and adoption, mining and measuring value, unearthing and mitigating risk, and creating customer advocacy.
• Own the end-to-end renewal process, including strategy, execution, and collaboration with internal teams, to secure retention, maximize ARR (Annual Recurring Revenue), and deliver a positive customer experience.
• Drive quarterly metrics around portfolio net growth, gross dollar retention (GDR), and multi-year renewals, contributing directly to the IX team's targets for GDR and NDR.
• Partner with our Implementation team to ensure customers within the IX segment onboard successfully and achieve quick time-to-value against their desired outcomes.
• Collaborate closely with Account Executives to secure retention and growth of your IX portfolio through upsell and cross-sell motions.
• Work successfully with a wide variety of cross-functional internal partners, including RevOps, Product, and Marketing, to define and refine the IX customer experience and feedback loops.
• Proactively identify and lead team process improvements and help us build a world-class CSM team, contributing to the foundational strategies and scalable programs for the Industry Expansion team.

• 2+ years of relevant work, specifically B2B enterprise SaaS customer success OR consulting experience.
• Experience working with Financial Services or Healthcare customers, or work experience in those industries
• Experience prioritizing and managing a book of business and being accountable for quarterly metrics.
• Demonstrated success leading centralized tool deployment and driving adoption, growth, and retention.
• Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations.
• Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing, and executives.
• Our CSMs are self-starters who excel in high-paced environments and thrive in change and ambiguity. Our top performers have a growth mindset and pride themselves on being coachable. We are a team that values collaboration and winning together, enjoying the ride, and challenging conventional wisdom. If that’s you too, we want to hear from you!

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

• Hire and develop a team of experienced Enterprise Account Executives
• Consistently deliver against team revenue goals
• Assist your team throughout their strategic sales cycles by deeply understanding customers needs and mapping them to the value of Gong
• Support team in navigating, closing and expanding within multimillion dollar accounts
• Partner with sales leadership to further define a successful and repeatable sales process
• Understand the challenges facing the team and clear the way to allow for success
• Regularly report on team and individual results through pipeline management and forecasting
• Identify and make recommendations for improvement in the areas of process, efficiency and productivity

• 8+ years of experience managing high performing software sales teams (preferably for a SaaS company)
• 4+ years of managing an Enterprise sales team within major or large accounts
• Successful track record of 100%+ of quota achievement as a manager and individual contributor in Strategic sales
• Previous experience recruiting, retaining, and developing a team from the ground up
• Excellent verbal and written communication skills
• High level of business acumen and understanding of how revenue leaders think
• Previous experience selling into sales leadership (C and VP level)
• Experience with Gong.io preferred
  

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

As an Enterprise Account Executive, you’ll fill a key role in acquiring new customers and creating raving fans. Being a champion of the entire sales process from start to finish, you will use your creative prospecting skills to strategically pursue net new business. Working through complex deals, your insatiable curiosity makes you a thought leader, and your drive to succeed keeps you at the top of the leaderboard. Out-of-the-box thinkers and those who will never settle for the status quo are strongly encouraged to apply!

• Drive new business growth within a greenfield territory, managing prospects from lead generation to closing, while positioning yourself as a trusted, consultative advisor; build deep relationships with customers to understand their business goals and objectives
• Develop tailored account plans for your assigned accounts that align with Gong's overall strategy, identifying key decision-makers, regional nuances, buying processes, current investments, and new revenue opportunities
• Effectively communicate Gong's value proposition to potential customers, generating excitement and enthusiasm about our solutions
• Continuously refine and optimize messaging to scale our outbound prospecting efforts driving the majority of new opportunities through self-sourced activities
• Engage with senior executives to educate them on the evolving Revenue Intelligence industry, establishing Gong as the market leader in this emerging space
• Collaborate with SDR, Sales, and Sales Engineering teams to craft account-based sales strategies that drive value across all go-to-market teams
• This role is fully remote but will require travel to customers (Up to 20%)
  

• 7+ years of relevant sales experience preferably selling a complex SaaS solution to Enterprise clients requiring a multi-threaded approach; at least 5+ years of sales experience selling at the enterprise level into a greenfield territory
• Proven track record of exceeding revenue targets of $1M+ net new ARR and consistently closing six-figure deals ($200K+) in complex sales cycles (9+ months)
• Strong business acumen with the ability to think strategically at a high level, while also going deep within accounts to consult on and align with their global strategies
• Experience selling to senior leaders such as the C-Suite, CROs, and other key go-to-market stakeholders within enterprise organizations (1,000+ employees)
• Hunter mentality with a passion, and demonstrated success, for securing new logos across new categories
• Proven experience utilizing MEDDPICC or a similarly effective value-based selling methodology to address complex customer needs in enterprise sales
• Exceptional written and verbal communication skills, with the ability to simplify complex concepts and present them in an approachable and engaging way
• Experience with Gong.io is preferred but not required
  

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

As an Enterprise Account Executive, you’ll fill a key role in acquiring new customers and creating raving fans. Being a champion of the entire sales process from start to finish, you will use your creative prospecting skills to strategically pursue net new business. Working through complex deals, your insatiable curiosity makes you a thought leader, and your drive to succeed keeps you at the top of the leaderboard. Out-of-the-box thinkers and those who will never settle for the status quo are strongly encouraged to apply!

• Manage prospects from lead to close
  
• Target organizations with an employee headcount of 750-2000
• Land new business within greenfield territory
• Clearly articulate and demonstrate our Gong value proposition, creating excitement and enthusiasm among prospects
• Regularly iterate messaging that will scale our outbound prospecting engine
• Engage and educate senior executives on the importance of the emerging Revenue Intelligence industry and validate Gong as the leader in this new market
• Partner with the SDR, Sales and Sales Engineering teams to develop account-based sales strategies to uncover value for all go-to-market department leaders

• 7+ years of relevant sales experience preferably with a sales tech solution
• Track record of overachieving revenue targets of 1M+ and successfully navigating and closing six figure deals
• Previous SaaS and enterprise software experience
• Excellent verbal and written communication skills
• Experience with Gong.io preferred but not required

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

We’re looking for an experienced Enablement Manager to design, build, and deliver programs that elevate our Go-to-Market (GTM) leaders. You’ll partner closely with Sales, CS, and People leadership to ensure our frontline managers and aspiring leaders are equipped with the tools, playbooks, frameworks, and mindset needed to lead high-performing teams.

This role is responsible for both onboarding new GTM leaders and supporting continuous enablement through structured learning, shared best practices, and aligned leadership competencies. This role will report to the VP, GTM Enablement.

• Design and deliver a best-in-class onboarding experience for new GTM leaders (Sales, CS, Services), ensuring fast ramp-up and alignment to GTM strategy and operating rhythm.
• Build repeatable onboarding frameworks and toolkits that accelerate time-to-productivity for new leaders
• Develop and maintain a curriculum of functional leadership training focused on situational leadership, coaching, core GTM leadership capabilities, and operating rhythm.
• Facilitate forums for GTM leaders to share and adopt best practices across teams.
• Define and reinforce a consistent manager operating rhythm: forecast reviews, 1:1s, team meetings, pipeline reviews, deal strategy sessions, etc.
• Collaborate with RevOps to ensure MOR aligns with business processes and systems.
• Gong’s Revenue Intelligence solution is geared to driving efficiency for revenue leaders. Build training and resources to enable GTM leaders to leverage Gong effectively for all elements of our Customer Journey.
• Partner with members of the revenue operations team to continuously improve our usage and adoption of Gong across our leaders.
• Work with the People team and senior revenue leaders to define GTM-specific leadership competencies that align with the Gong career framework.
• Build and facilitate a training curriculum focused on developing GTM-specific competencies across the GTM leadership team.

• 8-10+ years experience in revenue leadership and/or enablement with a focus on leadership enablement
• Experience supporting GTM teams (Sales, CS) in high-growth SaaS or tech environments
• Exceptional facilitation, communication, and coaching skills
• Strong program management skills and ability to build from 0→1
• Proficiency with enablement tools (e.g., Gong, Enablement Platforms, LMS platforms, etc.)
• Strategic thinker with a passion for enabling highly productive sales leaders

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.