Product Security Architect jobs at Gong in Ireland, Dublin

Responsibilities:

Qualifications:

4+ years selling/scoping/positioning professional services packages
7+ years in a Professional Services or consulting organisation.
Experience in scoping, sizing, and negotiating structured SOW’s.
Experience in a fast paced, fast-growing & dynamic environment.
Experience with various architectures (Web, Cloud, Integration) and methodologies.
Experience with or knowledge of various API & data integration approaches.
Experience with SaaS applications that support Enterprise business processes.
Possess CRM experience or knowledge (Salesforce.com or Dynamics preferred).
Understanding and experience in sales strategy.
Attention to detail and ability to prioritize and plan effectively.
Strong ability to interface at a senior level with ease.
Excellent communication, interpersonal skills, and eloquent writing skills.
Excellent presentation skills.
Willingness to travel.

• We offer Gongsters a variety of private health insurance plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.

Key Responsibilities:

• Spearhead the development and enhancement of mission-critical products that align with our customers' needs and business objectives.
• Maintain a meticulous attention to detail while adopting a customer-centric approach to product development.
• Employ data modeling techniques to inform and enhance product decisions and strategies.
• Think creatively and strategically, envisioning long-term solutions in a large-scale, enterprise-grade environment.
• Work collaboratively with cross-functional teams (product design, engineering and more) to deliver products that not only meet but exceed customer expectations.
• Balance innovative thinking with practical execution to drive product success and company growth.

About You:

You are a visionary product manager who thrives on creating impactful products that stand the test of time. You understand the value of details and are committed to delivering exceptional customer experiences. Your ability to marry customer focus with out-of-the-box thinking enables you to develop products that are both intuitive and robust, capable of supporting large-scale enterprise environments.

• Over 6 years of experience as a product manager in SaaS B2B products.
• Excellent communication skills that foster collaboration and secure stakeholder buy-in
• Proven track record in driving product execution with hands-on implementation.
• Forward-thinking with strong execution skills.
• Enjoys taking ownership and responsibility for the created product.
• Strong understanding of data and how to interpret it to improve products.
• Solid user experience skills combined with technical understanding.
• Capable of turning incomplete, conflicting, or ambiguous inputs into clear action plans.
• Fluent or highly proficient in English.

• We offer Gongsters a variety of private health insurance plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.

We’re seeking a highly motivated, Sr. Product Designer to play a key role in crafting, exploring and continually delivering innovative solutions and experiences.

You will:

• Drive user experience and design of one of Gong’s key product areas -
• Develop concepts - brainstorm and create wireframes.
• Deliver detailed design.
• Act as the user advocate - embed user-centered design principles and craft intelligent, cutting-edge and user-centered digital experiences.
• Work together with the product team and engineers to bring these experiences to life.
• Help develop, manage, and refine UI pattern libraries and guidelines.

You should apply if you are:

• With 5+ years of demonstrated results in designing flows, experiences, and UI for web and mobile products, preferably B2B SaaS.
• Proficient in both rapid and high-fidelity prototyping tools, with an ability to deliver clear and easy-to-understand designs.
• A highly creative self-starter who can maintain a balance between the big picture view and all the details.
• A skilled problem solver, who can research and understand complex problems and deliver elegantly simple solutions.
• Passionate about developing exceptional UX that creates raving fans.
• Familiar and experienced with user research methodologies and testing practices.
• Proficient with Figma and other design tools - an advantage.
• Holding a degree in a related field (Design, Human Factor Engineering, Cognitive/ Applied Psychology) – an advantage.
• A team player with great interpersonal skills.
• Excellent communication, presentation, and organizational skills.
• Possessing a high level of verbal and written English.
• Able to present a portfolio of recent work.
• This role will require some travel to Israel

• Be a trusted strategic advisor to senior revenue and revenue operations leaders, effectively to uncovering and driving towards board-level business outcomes and strategically map those to Gong workflows and subsequent value
  
• Own overall customer relationships and drive engagement and adoption, mine data to effectively measure value, unearth and mitigate risk, and create customer advocacy.
  
• Drive quarterly metrics tied directly to achievement of gross dollar retention, upsell, and multi-year renewals by driving renewal strategy and conversations
  
• Achieve cross-sell and upsell targets by partnering with Account Executive counterparts to source opportunities, secure growth, and increase the value of your portfolio
  
• Partner with Gong’s Professional Services organization to ensure customers onboard successfully and achieve the fastest path to value against their desired outcomes
  
• Work successfully with a wide variety of cross-functional internal partners
  
• Contribute to Gong’s environment and culture of “builders” versus “scalers” and come prepared to provide suggestions for process improvements and to help the team continue its evolution of what makes an excellent customer success organization

• 7+ years of relevant work experience
  
• Previous B2B SaaS and enterprise software experience
  
• Account management experience a plus
  
• Ability to independently analyze and leverage data to make a persuasive argument or generate a compelling customer value / customer ROI narrative
  
• Demonstrated ability to provide prescriptive project plans, and paths for successful onboarding, support, and change management to customers to deliver high customer satisfaction, advocacy, and loyalty
  
• Excellent verbal and written communication skills
  
• Passionate about providing an exceptional customer experience
  
• Creative, resourceful, detail-oriented, and well-organized
  
• A strong team player and resourceful individual who thrives in a fast-paced, high-growth startup environment
  
• Someone who flourishes when given responsibility and a sense of ownership, often with limited direction
  
• Track record of completing complex projects when the path to success may be unclear and/or requires clarity and focus
  
• Proven ability to lead, challenge, and persuade Fortune 100 customers and executive stakeholders
  
• Comfortable giving and receiving feedback

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.