Jobs at Global-e in Japan

Global-e is looking for a commercially focused, Senior Partnership Manager who will be responsible for initiating, developing, and growing long-term relationships with our Japanese market.

As a Partner Manager, you will play a vital role in developing and maintaining strong relationships with our ecommerce partners to drive sales and maximize revenue. You will be responsible for managing the day-to-day operations of our partner accounts, ensuring smooth collaboration, and implementing strategies to achieve mutual growth and success.

• This role will be located in our offices in Tokyo.

Responsibilities:

• Develop and maintain relationships with key ecommerce partners, including Digital Agencies, Online marketplaces, Payment Service Providers, Platforms and 3PL’s.
• Collaborate with partners to identify growth opportunities, align business objectives, and execute joint marketing initiatives.
• Monitor partner performance, analyze data, and provide recommendations to optimize sales and revenue.
• Identify and onboard new ecommerce partners, conducting thorough research and evaluation to ensure compatibility with our brand and target audience.
• Work closely with Global-e’s marketing team to build a program of high-quality targeted promotions, events, and co-sponsorship opportunities.
• Negotiate partnership agreements and contracts, ensuring mutually beneficial terms and conditions.
• Actively seek new opportunities for expansion, such as entering new markets or launching innovative partnership programs.
• Lead from the front building partner presentations and other relevant collateral to demonstrate the value or partnering with Global-e
• Develop and implement strategic plans to achieve growth targets, aligned with the overall business objectives.
• Collaborate with cross-functional teams, including marketing, sales, CSM and product development, to align strategies and drive results.
• Monitor key performance indicators (KPIs) for Global-e’s ecommerce partnerships
• Analyze data and generate actionable insights to optimize partner performance and improve ROI.

• Fluent Japanese is a must!
• Bachelor’s degree in business, marketing, or a related field (or minimum 3 years equivalent work experience).
• Proven experience in ecommerce partnership management or a similar strong commercial role, preferably in the eCommerce industry.
• Strong business and financial acumen, with solid time management and organizational capability
• Highly motivated, entrepreneurial, and results-oriented, with an ability to work independently as well as collaboratively.
• Strong understanding of Direct-To-Consumer (DTC) ecommerce platforms, logistics, and digital marketing channels.
• Excellent communication, negotiation, and relationship-building skills.
• Analytical mindset with the ability to interpret data, generate insights, and make data-driven decisions.
• Proficient in using CRM systems, project management tools, and Microsoft Office suite.
• Demonstrated ability to communicate, present and influence credibly art all levels of the organization, including executive and C-level.

Key Responsibilities:

• Front-line service to merchants(B2B) and end customers (B2C), handling client-facing calls and inquiries with professionalism and efficiency
• Onboarding and training merchants on Global-e’s internal platforms
• Troubleshoot basic technical issues related to merchant accounts, platforms, and transactions. This includes basic troubleshooting of software or hardware issues and guiding clients through simple technical solutions
• Ensure that KPIs and daily tasks are completed to a high standard
• Maintain set SLAs, identifying and escalating issues as needed
• Collaborate with leadership to develop and implement service improvements and best practice procedures
• Identify and investigate recurring issues, contributing to finding root causes and implementing effective solutions
• Assist in evaluating and improving the service provided to both internal teams and clients
• Escalation Handling – Key escalation point of contact for complex issues
• Customer-Facing Responsibilities – Maintains direct interaction with merchants and end customers, handling complex inquiries, solving basic technical issues, resolving high-priority issues, and ensuring an excellent customer experience

• Previous experience in a client-facing role with a focus on delivering exceptional service.
• Strong problem-solving and analytical skills, with a track record of resolving client issues and enhancing service delivery.
• Basic technical support experience or familiarity with troubleshooting technical issues is preferred.
• Ability to work collaboratively with team members and leaders to identify challenges and implement improvements.
• Must be based in Japan, no sponsorship available. (or Melbourne/ATL.LA,IL)
• Excellent Japanese and English communication skills, both written and spoken.
• A can-do attitude, able to handle a high-volume workload with accuracy and efficiency.
• Teamwork-oriented.

This is a full-time position, Monday to Friday, with hybrid working arrangements. The role will require you to be in the Tokyo office 3 days a week.

Responsibilities:

• Act as a technical focal point for integrating clients, and as a product specialist on ecommerce platform capabilities and requirements definition.
• Take ownership during the implementation cycle and meet deadlines for both external clients and internal teams.
• Provide an on-going education and technical assistance to current partners and integrating clients.
• Lead customers through troubleshooting until problem resolution.
• Work closely with development team to implement new features and customer specific requirements.
• Provide ongoing support for Customer Success and Tech Support teams with live brands.

• Must be based in Japan.
• 2-4 years of experience in IT Operations or Technical Pre/Post Sales team, with direct client interaction in a web-based environment, as a Technical Support/Development/Implementation Engineer.
• Good understanding of HTML / CSS.
• Experience working with relational and non-relational databases – preferred.
• Experienced in working with APIs and troubleshooting JSON payloads.
• Experience with debugging tools and analysing logs.
• Good understanding of HTTP and web-based technologies.
• Knowledge in SQL.
• Knowledge in JavaScript – preferred.
• Knowledge in PHP/.NET – preferred.
• Strong Japanese and English communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.
• Previous experience in eCommerce environment – desirable.