Saas Application Admin jobs at Global-e in Israel

Responsibilities:

• Troubleshooting Issues: Assist customers with resolving technical issues related to the Global-e integration.
• Providing Technical Assistance: Guide customers on how to use specific features or tools on the platform.
• Ticket Management: Track and resolve support tickets efficiently, ensuring timely resolution.
• Bug Identification and Reporting: Identify, replicate, and report bugs to the relevant teams.
• Liaising with Developers: Work with the development team to escalate and resolve complex technical issues.

• 1-2 years of experience as an application or technical support engineer.
• Excellent understanding of technical support methodologies and tools.
• Exceptional troubleshooting skills.
• Willingness and ability to deep dive into the problem and find the root cause.
• Ability to multitask and handle various priorities.
• Exceptional interpersonal skills
• Experience with debugging tools and analyzing logs
• Experience with Atlassian, Zendesk, SharePoint – advantage.
• Knowledge of SQL and experience working with relational databases are a must.
• Previous experience working in a global organization – advantage.
• Excellent English – written and verbal communication skills – must

Responsibilities:

· Oversee the day-to-day configuration, administration, support, third-party integrations and optimization of different SaaS applications.

· Implement best practices for application usage, collaborate with cross-functional teams, and stay updated on product updates and industry trends.

· Troubleshoot and provide solutions for technical issues and escalations

· Provide technical support, conduct training sessions, and create/maintain technical documentation.

· Work collaboratively within the team and with individuals at all organizational levels, external vendors, and clients.

· Minimum of 2 years of experience as an Administrator for one of the following SaaS-based applications: Zendesk, Atlassian (Jira, Confluence), Monday.com, HubSpot, DocuSign, Salesforce, etc. – Must

· Experience with API integrations preferred.

· Experience with SQL, JavaScript, HTML and Java – preferred

· Proven ability to design and implement new processes and facilitate user adoption.

· Experience with large multifaceted projects and international business is advantageous.

· Resourceful, innovative, and strong problem-solving skills.

· Highly organized, detail-oriented, and able to multi-task in a fast-paced environment.