Architect - Service Engineering jobs at Ge Healthcare

• Interfaces with other departments in the execution of duties to ensure the orderly flow of material and information

• Execute training plans

• Perform basic trouble shooting encompassing multiple variables and unknowns to achieve root cause analysis and problem resolution

• Utilize basic technical communications throughout the test process for production/Refurb assemblies/systems

• Provide evaluation/constructive feedback in the development of internal and external engineering, manufacturing, or service documentation

• Provide strong individual contributions to team goals

• Participate in LEAN process improvement activities to improve quality, process flow, and cycle or TAKT times

• Comply with EHS regulations and policies and escalate concerns/suggestions to leadership

• Maintain daily production output

• Identify and report defects in assigned area

• Engage in daily 5s activities

• High School diploma/GED or Local Equivalent and 2 years technical experience

• Ability to work independently

• Demonstrated basic computer skills and ability to navigate online instructions

• Ability to draw accurate conclusions from test data, malfunctions, or deviations, and assist with corrections to the existing design or process

• Associates degree in an Electronics or Engineering field

• Electrical experience

• Experience in medical manufacturing or other highly regulated industry preferred.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Required Qualifications:

• Bachelor of Science in Computer Science or equivalent
• 7+ years of experience working in software engineering, including the design and development of highly scalable web services
• 2+ years of experience as a people manager in a software development organization, responsible for hiring and developing a team
• 5+ years of experience planning, designing, developing, and delivering commercial and/or consumer software
• Experience in partnering and effectively communicating with product and program management teams
• Knowledge of technology and modern development practices including Object Oriented principles (C++, Java or similar language), Service Oriented Architecture

Desired Qualifications:

• Master’s in computer science or a related field
• 5+ years of software development management experience
• Deep hands-on technical expertise
• Project Management experience with agile development methodology
• Ability to take raw product requirements and create software architectures and designs to bring them to life
• Excellent interpersonal skills: ability to work successfully with teams across the organization, including Engineering, Program Management, Quality Assurance, and Senior Leadership
• Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions and opinions
  

• Knowledge and understanding of production processes, work instructions, documentation configuration control, non-conforming & rework documentation requirements and operating within them to ensure that a component conforms to its specification.

• In-depth knowledge and compliance with the GE Healthcare (GEHC)Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, applicable laws, and regulations as they apply to this job type / position.

• Provide technical assistance to production associates.

• Develop and execute technical training as required.

• Interface with other departments in the execution of duties to ensure the orderly flow of material and information.

• Utilize basic technical communications throughout the new product cycle to improve internal models and/or externally sourced components in terms of system performance, reliability, functionality, and serviceability.

• Provide evaluation, constructive feedback, and leadership in the development of internal and external engineering, manufacturing, or service documentation.

• Provide strong individual contributions in the context of achieving team goals.

• Comply with Environmental, health, and safety (EHS)regulations and policies and complete all planned Quality & Compliance training within the defined deadlines.

• Identify and report any quality or compliance concerns and take immediate corrective action as required.

• Perform trouble shooting encompassing multiple variables and unknowns to achieve root cause analysis and problem resolution, including analysis and disposition of non-conforming material.

• This role requires onsite attendance.

• Associate degree, or a High School diploma and minimum 5 years technical experience.

• Proficiency to logically troubleshoot at subsystem and system level, using identifiable problem-solving techniques.

• Demonstrated experience supporting production processes.

• Proficiency to understand and interpret basic written technical information.

• Demonstrated ability to work well with limited direction and information.

• Bachelor’s degree in Manufacturing, Engineering or Technology related fields.

• Greater than 5 years experience in a manufacturing machining environment.

• Strong technical knowledge in CNC machining, tooling, and measurement systems.

• Demonstrated ability to write concise technical specifications and train production associates in process changes.

• Demonstrates initiative and desire to improve production processes.

• Demonstrates adaptability and flexibility, being open to change and responding to new information, changing priorities, unexpected circumstances, and changes in volume/ processes.

• Experience working in a regulated industry Experience working with GE Healthcare's QMS requirements.

• Partner with cross-functional teams—including clinicians, product managers, engineers, and external stakeholders—to understand business use cases, clinical workflows, and digital transformation goals.
• Leverage the, including, to architect intelligent solutions that address real-world challenges in healthcare delivery, diagnostics, imaging, and operational efficiency.
• Rapidly design and implement
• Developthat streamline the implementation of AI-driven workflows, ensuring scalability, performance, and ease of integration.
• Guide the integration of foundation models—such as those for medical summarization, clinical coding, image annotation, and patient engagement—into enterprise applications in a secure, privacy-compliant, and cost-effective manner.
• Collaborate with engineering teams to ensure microservices and AI capabilities are production-ready, maintainable, and aligned with compliance standards such as HIPAA, GDPR, and FDA guidelines.
• Advocate for best practices in AI architecture, MLOps, data pipeline design, and observability across GEHC’s ecosystem of solutions.

• 8+ years of experience in technology domains such as software development, cloud computing, systems engineering, infrastructure, security, networking,, and data & analytics
• Bachelor’s degree in computer science, engineering, mathematics, or equivalent
• 5+ years of experience developing technology solutions and evangelizing end-to-end technology roadmaps that guide IT and, with a focus on regulated industries like healthcare
• 5+ years of experience communicating across technical and non-technical audiences and at C-level, including training, workshops, and publications, with an emphasis on
• 3+ years of experience in design, implementation, or consulting in applications and infrastructures, including, or
• AWS certification, such as AWS Solutions Architect, or a similar cloud certification
• Professional experience architecting and operating, with awareness of compliance standards such as HIPAA, HITRUST, or GxP
• Experience modernizing legacy healthcare IT systems to incorporate, or
• Demonstrated ability to adapt to new technologies, learn quickly, and manage high ambiguity in fast-evolving healthcare AI ecosystems
• Excellent written and verbal communication skills
• Proficiency in presenting and whiteboarding with a high degree of comfort speaking with healthcare executives, IT leadership, clinicians, and developers about

Roles and Responsibilities

• Team Leadership & Technical Direction
  • Lead and mentor a multidisciplinary engineering team, fostering growth, collaboration, and technical excellence.
  • Provide strategic and hands-on technical guidance in the development of CT system calibration techniques and algorithms.
• Stakeholder Alignment & Collaboration
  • Act as a central point of coordination between IQ, Systems, Service, and Software teams to ensure calibration solutions meet clinical, operational, and technical requirements.
  • Balance competing priorities and feedback from stakeholders to drive consensus and maintain project momentum.
  • Facilitate clear communication and decision-making across functional boundaries.
• System-Level Understanding
  • Maintain a deep understanding of the full CT imaging system—including tube, generator, collimator, and detector—and how it impacts image quality and calibration.
  • Drive system-level thinking to ensure calibration techniques are robust, scalable, and aligned with product goals.
• Project Execution & Delivery
  • Oversee project planning, execution, and delivery, ensuring timelines and quality standards are met.
  • Champion engineering best practices, continuous improvement, and innovation.

• Conducts component and product integration. All activities that span multiple components and products and are concerned with how to integrate for maximum performance and operability. Manages product and systems requirements, specifications and flow down. Drives validation and verification activities for the overall product/system, including system level testing. Responsible for defining product requirements for the module / component / subcontractors and partners teams. Manages interface between components and execution organizations. Responsible for driving CTQ / Risk trades within the teams designing the components. Manages the overall product configuration and configuration control system.
• Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work.
• Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision.
• Communicates difficult concepts and may influence others' options on particular topics. May guide others to consider a different point of view.

Required Qualifications

• Bachelor’s or Master’s degree in Electrical Engineering, Biomedical Engineering, Computer Science,Physics, or a related field.
• 5+ years of experience in engineering roles, with 2+ years in a leadership capacity.
• Proven experience in algorithm development, preferably in medical imaging or similar domains.
• Demonstrated ability to manage cross-functional collaboration and stakeholder engagement.
• Excellent communication and organizational skills.

Desired Characteristics

• Strong understanding of CT imaging systems and hardware components.
• Experience with image quality metrics, calibration workflows, and system integration.
• Familiarity with medical device development and regulatory considerations.

Essential Responsibilities

• Read, understand and absorb materials on user needs, mental models, working contexts business and technical requirements
• Support the creation of visualizations that summarize key insights related to user and customer needs and behaviors
• Support participatory design activities to understand and validate assumptions about user needs and behaviors
• Support the creation of concepts that respond to the captured validated requirements
• Create annotated prototypes or wireframes of user interface designs that visually and textually communicate the behavior of the software application
• Create visual designs in Figma that utilize our EDS (Ethos Design System) to ensure consistency across products
• Support effective documentation and communication of design - via wireframes, mockups, prototypes, user stories in Rally and Confluence
• Participate in research and evaluation of designs with external and internal users

Qualifications/Requirements

• Bachelor’s Degree in a relevant design discipline (Interaction Design, UX/UI Design, Industrial Design, Visual Communications or related field) and/or equivalent work experience
• 4 years of documented professional work in user experience design, preferably in healthcare
• Experience with end-to-end development of digital products and solutions
• Experience collaborating with diverse and cross-functional teams in a dynamic and global environment

Desired Characteristics

• Demonstrated facility with Agile / Lean UX methodologies
• Attention to detail – can create pixel perfect assets
• Familiar with standard design & wireframing tools (Figma, Adobe CC, OmniGraffle, Axure), hand drawing and visual communication, time-based and interactive prototyping tools, especially those that are AI driven
• Ability to use generative techniques (sketching, brainstorming, etc.) to establish a variety of possible design scenarios

Responsibilities :

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.

Qualifications :

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
• Experience with Web applications as well as Microsoft suite of products.
• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Special Physical Requirements:

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
• Must have and maintain a valid Driver's License.
• Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Quality-Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
  Complete all planned Quality, EHS & Compliance