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Field Engineer Imaging jobs at Ge Healthcare in Turkey
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2 jobs found
03.09.2025
GEH
GE HealthCare Field Engineer Imaging Turkey
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Oversee day-to-day service operations including dispatch management, parts logistics, warranty claims, and preventive maintenance planning. Ensure accurate and timely processing of service requests, installations, de-installations, and reverse logistics. Maintain data...
Description:
Job Summary:
Operational Leadership & Execution
- Oversee day-to-day service operations including dispatch management, parts logistics, warranty claims, and preventive maintenance planning.
- Ensure accurate and timely processing of service requests, installations, de-installations, and reverse logistics.
- Maintain data integrity across systems (e.g., Support Central, Legacy platforms) for install base and service records.
- Drive productivity and cost-efficiency through process optimization and LEAN implementation.
Team & Process Management
- Lead and develop service operations teams, including technicians and support staff.
- Establish and monitor team goals aligned with Safety, Quality, Delivery, Cost, and People (SQDCP) metrics.
- Develop training plans to enhance workforce capability and ensure audit readiness.
- Collaborate with field engineers, commercial teams, and cross-functional stakeholders to resolve technical and process-related issues.
Customer & Field Support
- Act as a key interface between field teams and logistics partners to ensure timely parts delivery and service execution.
- Manage call center operations including service request intake, dispatch coordination, and escalation handling.
- Support warranty and contractual commitments through accurate entitlement verification and claims processing.
Compliance & Continuous Improvement
- Ensure adherence to Environmental, Health & Safety (EHS) standards and regulatory requirements.
- Identify and implement best practices to improve service quality and operational efficiency.
- Lead or support continuous improvement initiatives and change management efforts.
Qualifications:
- Bachelor’s degree with 3+ years of experience in service operations, supply chain, or production leadership; or High School diploma/GED with 15+ years of relevant experience.
- Proven leadership experience with the ability to manage teams and drive results.
- Strong analytical, planning, and decision-making skills.
- Proficiency in service systems and tools, with the ability to adapt to evolving technologies and processes.
Desired Characteristics:
- MBA or Master’s degree preferred.
- Experience in medical device service or manufacturing operations.
- Six Sigma Green Belt certification or equivalent process improvement experience.
- Strong interpersonal and communication skills across all organizational levels.
- Demonstrated ability to lead in a matrixed environment and manage ambiguity.
- Project management experience and a proactive approach to problem-solving.
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29.03.2025
GEH
GE HealthCare Field Engineer Imaging Turkey, Istanbul
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KeyResponsibilities/essentialfunctions include:. Technical: Maintains all models specific to a modality in the assigned area. Electronic/Mechanical:Total system level trouble-shooting on complex multi-symptom problems. Customer satisfaction: Daily interface with doctors and technicians...
Description:
Responsibilities
- KeyResponsibilities/essentialfunctions include:
- Technical: Maintains all models specific to a modality in the assigned area.
- Electronic/Mechanical:Total system level trouble-shooting on complex multi-symptom problems.
- Customer satisfaction: Daily interface with doctors and technicians on equipment status issues.
- Acts to ensure satisfaction to primary customers.
- Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
- Business growth: Assists in the growth and direction of business in his/her geographic area.
- Productivity: Responsible for Warranty and PMS contract cost control.
- Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
- Installation: Plays a leading role in complex and multifunctional rooms. Shares best practices.
- Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
- Quality Specific Goals:
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
- Complete all planned Quality & Compliance training within the defined deadlines
- Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
- Identify and report any personal quality or compliance concerns immediately to the Quality Organization
- Ensure timely dispatch closure
- Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe
- Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
Required Qualifications
- Qualified to Degree level or equivalent knowledge or experience
- Technical analytical skills
- 2-4 years Field Services experience
- Comprehensive knowledge of a specific modality or multi-modalities
- Sought by others for guidance and advice
- Proficiency in English
- Ability to work independently with minimum direction
- High work standards and quality
- Initiative and motivation
- Plans and organizes work effectively
- Excellent communications, listening and interpersonal skills
- Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
EHS Specific Goals:
- Comply with the Environment, Health & Safety (EHS) Policies and applicable laws and regulations.
- Complete all mandatory EHS training. Actively participate in accident & incident investigation and follow up.
- Maintain defined levels of housekeeping & ensure a clean, clear workplace and participate in EHS inspections. Identify and correct hazards and unsafe conditions.
EHS Specific Goals:
- Comply with the Environment, Health & Safety (EHS) Policies and applicable laws and regulations.
- Complete all mandatory EHS training. Actively participate in accident & incident investigation and follow up.
- Maintain defined levels of housekeeping & ensure a clean, clear workplace and participate in EHS inspections. Identify and correct hazards and unsafe conditions.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
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Oversee day-to-day service operations including dispatch management, parts logistics, warranty claims, and preventive maintenance planning. Ensure accurate and timely processing of service requests, installations, de-installations, and reverse logistics. Maintain data...
Description:
Job Summary:
Operational Leadership & Execution
- Oversee day-to-day service operations including dispatch management, parts logistics, warranty claims, and preventive maintenance planning.
- Ensure accurate and timely processing of service requests, installations, de-installations, and reverse logistics.
- Maintain data integrity across systems (e.g., Support Central, Legacy platforms) for install base and service records.
- Drive productivity and cost-efficiency through process optimization and LEAN implementation.
Team & Process Management
- Lead and develop service operations teams, including technicians and support staff.
- Establish and monitor team goals aligned with Safety, Quality, Delivery, Cost, and People (SQDCP) metrics.
- Develop training plans to enhance workforce capability and ensure audit readiness.
- Collaborate with field engineers, commercial teams, and cross-functional stakeholders to resolve technical and process-related issues.
Customer & Field Support
- Act as a key interface between field teams and logistics partners to ensure timely parts delivery and service execution.
- Manage call center operations including service request intake, dispatch coordination, and escalation handling.
- Support warranty and contractual commitments through accurate entitlement verification and claims processing.
Compliance & Continuous Improvement
- Ensure adherence to Environmental, Health & Safety (EHS) standards and regulatory requirements.
- Identify and implement best practices to improve service quality and operational efficiency.
- Lead or support continuous improvement initiatives and change management efforts.
Qualifications:
- Bachelor’s degree with 3+ years of experience in service operations, supply chain, or production leadership; or High School diploma/GED with 15+ years of relevant experience.
- Proven leadership experience with the ability to manage teams and drive results.
- Strong analytical, planning, and decision-making skills.
- Proficiency in service systems and tools, with the ability to adapt to evolving technologies and processes.
Desired Characteristics:
- MBA or Master’s degree preferred.
- Experience in medical device service or manufacturing operations.
- Six Sigma Green Belt certification or equivalent process improvement experience.
- Strong interpersonal and communication skills across all organizational levels.
- Demonstrated ability to lead in a matrixed environment and manage ambiguity.
- Project management experience and a proactive approach to problem-solving.
Show more
These jobs might be a good fit
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