Graduate Services Trainee jobs at Ge Healthcare in Thailand, Bangkok

Responsibilities:

• Installation and Maintenance: Working with experienced Field Service Engineers on timely and accurate service repairs, preventative maintenance, FMI, troubleshooting and installations of medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients.
• Customer Support: Build and maintain positive relationships with clients through excellent customer service, addressing inquiries and escalating where required.
• Problem-Solving: Solid analytical and problem-solving skills to troubleshoot and resolve technical issues efficiently. Utilize escalation processes to resolve customer service delivery issues and conduct root cause analysis where necessary
• Documentation: Complete all administration tasks on time (e.g., ensure timely completion of Field Modification (FMI’s)and Preventative Maintenance (PMS) inspections documentation for assigned accounts).

• Teamwork / Collaboration: Work closely with cross-functional teams, including sales, product development, and customer support, to enhance overall customer satisfaction and product performance.

Quality / Compliance:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

Qualifications/Requirements:

• Educational Background : Bachelor’s degree in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, Computer Engineering or a related field.
• Work Experience: Fresh graduate or individuals with less than 2 years of experience
• Technical Skills: An understanding of healthcare equipment, electronics, and software. Familiarity with medical systems, diagnostic devices, or other healthcare technologies is a plus. Good understanding of IT with Windows/Servers/Linux and networking fundamentals
• Problem-Solving Abilities: Excellent analytical and problem-solving skills to troubleshoot and resolve technical issues efficiently.
• Communication Skills: Strong interpersonal and communication skills to interact with customers and collaborate effectively with internal teams.
• Adaptability: Ability to thrive in a fast-paced environment, managing multiple tasks and adapting to evolving priorities.
• Team Player: A collaborative mindset and willingness to work closely with colleagues to achieve common goals.

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Required Qualifications:

• Bachelor of Science in Computer Science or equivalent
• 7+ years of experience working in software engineering, including the design and development of highly scalable web services
• 2+ years of experience as a people manager in a software development organization, responsible for hiring and developing a team
• 5+ years of experience planning, designing, developing, and delivering commercial and/or consumer software
• Experience in partnering and effectively communicating with product and program management teams
• Knowledge of technology and modern development practices including Object Oriented principles (C++, Java or similar language), Service Oriented Architecture

Desired Qualifications:

• Master’s in computer science or a related field
• 5+ years of software development management experience
• Deep hands-on technical expertise
• Project Management experience with agile development methodology
• Ability to take raw product requirements and create software architectures and designs to bring them to life
• Excellent interpersonal skills: ability to work successfully with teams across the organization, including Engineering, Program Management, Quality Assurance, and Senior Leadership
• Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions and opinions
  

Responsibilities:

• Installation and Maintenance: Working with experienced Field Service Engineers on timely and accurate service repairs, preventative maintenance, FMI, troubleshooting and installations of medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients.
• Customer Support: Build and maintain positive relationships with clients through excellent customer service, addressing inquiries and escalating where required.
• Problem-Solving: Solid analytical and problem-solving skills to troubleshoot and resolve technical issues efficiently. Utilize escalation processes to resolve customer service delivery issues and conduct root cause analysis where necessary
• Documentation: Complete all administration tasks on time (e.g., ensure timely completion of Field Modification (FMI’s)and Preventative Maintenance (PMS) inspections documentation for assigned accounts).

• Teamwork / Collaboration: Work closely with cross-functional teams, including sales, product development, and customer support, to enhance overall customer satisfaction and product performance.

Quality / Compliance:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

Qualifications/Requirements:

• Educational Background : Bachelor’s degree in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, Computer Engineering or a related field.
• Work Experience: Fresh graduate or individuals with less than 2 years of experience
• Technical Skills: An understanding of healthcare equipment, electronics, and software. Familiarity with medical systems, diagnostic devices, or other healthcare technologies is a plus. Good understanding of IT with Windows/Servers/Linux and networking fundamentals
• Problem-Solving Abilities: Excellent analytical and problem-solving skills to troubleshoot and resolve technical issues efficiently.
• Communication Skills: Strong interpersonal and communication skills to interact with customers and collaborate effectively with internal teams.
• Adaptability: Ability to thrive in a fast-paced environment, managing multiple tasks and adapting to evolving priorities.
• Team Player: A collaborative mindset and willingness to work closely with colleagues to achieve common goals.

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Roles and Responsibilities

• Provide on-site clinical support to healthcare professionals during surgeries involving C-Arm systems .
• Conduct training sessions and workshops for surgeons, radiographers, and OR staff to optimize system usage.
• Offer proactive education and application training to healthcare providers using our installed base (IB) .
• Collaborate with internal teams to resolve customer inquiries and enhance product efficiency.
• Ensure customer satisfaction by addressing concerns and providing best practices for system operation.
• Stay updated on latest clinical trends and technological advancements to enhance training quality

Required Qualifications

• Up to 2 years of relevant work experience
• Preferably technical knowledge or experience in radiology, biomedical engineering, operating room technology, or a related field.
• Strong understanding of medical imaging equipment , preferably C-Arm or fluoroscopy systems .
• Excellent communication and training skills to effectively educate healthcare professionals.
• Ability to work in a surgical environment , providing real-time support during procedures.
• Proactive problem-solving mindset with a focus on customer satisfaction .
• Willingness to travel to customer sites as needed, in ASEAN region
• Strong oral and written communication skills
• Service mind, Humble, Fast learner – Able to work under the pressure, on time
• Keen on building product, competition and market knowledge
• English speaking preferred