＜職務内容＞

• 病院内における医療機器（画像診断装置）の新規設置、導入業務。
• 顧客装置の安定稼働を目的として保守点検および故障修復業務とそれに伴う請求等の業務。
• 顧客とコミュニケーションを行い、顧客満足度の改善維持向上を行う。
• 顧客からのクレームを受け部内外関係者へ適切にエスカレーションを行い問題解決を図る。

• 電気/機械系のフィールドサービス経験1～2年以上（未経験者の場合は電気/コンピューター/ネットワークの基礎知識）
• 顧客に論理的に発生事象を説明できるコミュニケーションスキル
• オペレーション改善を目的として自分の考えを持ち提案し実行する能力
• マニュアルを読解し点検・修理を正確におこなうスキル
• 顧客サイトにて発生した問題に対して正確にエスカレーションし解決に導くことが出来る能力
• 普通自動車免許

＜あれば好ましい要件＞

• X線作業主任者資格
• 英語力

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• :

  医療機器や設備の定期的な点検、保守、修理を行い、最適な運用を維持します。

  技術的な問題が発生した際、迅速に対応し、解決策を提供します。

• 顧客サポート:

  顧客に対して、機器の使用方法やトラブルシューティングに関するサポートを提供します。また、顧客の潜在的ニーズを引き出し、ビジネスの支援を行います。

• 品質管理・EHSの徹底:

  機器が規制や基準を満たしていることを確認し、患者の安全を確保します。

• フィードバックの提供:

  市場のニーズや製品のパフォーマンスについて、他の部門（例：開発、販売）にフィードバックを提供します。

• 社内改善活動:

• 機械系のフィールドサービス経験1～2年以上（未経験者の場合は電気/コンピューター/ネットワークの基礎知識）
• 顧客に論理的に発生事象を説明できるコミュニケーションスキル
• オペレーション改善を目的として自分の考えを持ち提案し実行する能力
• マニュアルを読解し点検・修理を正確におこなうスキル
• 顧客サイトにて発生した問題に対して正確にエスカレーションし解決に導くことが出来る能力
• 普通自動車免許

＜あれば好ましい要件＞

• X線作業主任者資格
• 英語力

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Key Responsibilities:

• Technology Exploration : Partner with global experts to investigate and apply advanced CT and imaging technologies. Utilize broad technical expertise and experience to help resolve complex design issues with current products.
• Solution Development : Lead the creation of novel CT image quality improvements/enhancements by collaborating with diverse cross-functional teams, ensuring seamless integration of various technological components through new product development programs.
• Expertise Utilization : Leverage your extensive knowledge in CT imaging, clinical applications, AI/DL, and software development to address complex technological challenges and develop new solutions.
• Quality and Compliance : Ensure all solutions adhere to Quality Management Systems, Risk Management protocols, and Regulatory compliance standards.
• Technical Leadership : Provide domain expertise to lead technical design reviews, investigate technical risks, and offer innovative solutions to achieve optimal system performance.
• Requirement Definition : Drive the definition of CT image quality requirements, sub-system/system integrations, verifications, and risk management through product programs.

Required Skills and Knowledge:

• Medical Imaging and Clinical Applications : In-depth understanding of medical imaging techniques and their clinical applications. Even better if experiences CT imaging.
• AI and Deep Learning : Understanding AI and DL technologies in medical imaging.
• Image quality assessments/Applications Development : Image quality assessment tools/Applications development experiences, with a focus on medical devices.
• Quality and Regulatory Compliance : Familiarity with Quality Management Systems, Risk Management, and Regulatory compliance requirements.
• Effective Communication Skills : Ability to present ideas clearly and concisely with business-level English communication.

Collaboration and Leadership:

• Multi-functional Teamwork : Collaborate effectively with systems engineers, software developers, and clinical application experts to ensure cohesive solution development.
• Global Expertise Engagement : Engage with global experts to stay at the forefront of technological advancements and innovation.
• Global Collaboration : Experience working with others on a global basis and demonstrated ability to work in a collaborative, matrixed, and customer-focused environment.
• Task Completion and Problem Solving : Demonstrated ability to pursue tasks to completion, solve problems, and maintain a results-oriented approach in a collaborative, matrixed, and customer-focused environment.

The applicant must be legally authorized to work in Japan full-time

Additionally, the CT Systems Development Engineer will ensure the quality of installed products, investigate system issues with the field service team, and provide technical solutions and support to regional teams. This role also requires knowledge of Quality Management Systems, Risk Management, and Regulatory compliance.

Essential Responsibilities

GE Healthcare develops industry-leading CT technologies & innovations to deliver applications & imaging capabilities that enable physicians and radiologists to improve the level of patient care. As a CT System Development Engineer, you will become a member of the innovative technical team that drives these advances into the industry. You will report directly to the CT Systems Manager.

Key Responsibilities (but not limited to):

• Working with cross-functional engineers, the marketing team, the product definition team, and the global team to define system requirements for new products and technology roadmaps.
• Collaborating across functions and team boundaries to define, design, and implement technology solutions for new product introductions.
• Utilizing broad technical expertise and experience to help resolve complex design issues with current products.
• Providing domain expertise to lead technical design reviews, investigate technical risks, and offer innovative solutions to achieve optimal system performance.
• Developing new CT products through product programs.
• Providing technical leadership for project execution.
• Driving innovation for competitive technical differentiation.
• Defining CT requirements, integrating sub-systems, and managing risks through product programs.
• Developing methods to improve product quality and customer workflow, and delivering system-level designs to provide effective solutions.

Qualifications / Requirements

• BS degree in Computer Science, Software, Biomedical Engineering, Medical Physics, Electrical Engineering, or a closely related field.
• 3+ years of experience in systems design engineering or similar, preferably in medical imaging or a related industry.
• Scripting language coding experience with Python, MATLAB, etc.
• Effective communication skills – ability to present ideas clearly and concisely.
• Demonstrated ability to complete tasks.
• Proven problem-solving ability and results orientation.
• Business-level Japanese and English communication skills to drive local and global development work.
• Must be legally authorized to work full-time in Japan.

Desired Characteristics (but not limit to)

• Master’s degree in Engineering, Biomedical Engineering, Computer Science, Electrical Engineering, Physics, Medical Physics, or a closely related field.
• Experience in the development/research of medical imaging devices.
• Experience in CT product or major component development, particularly in image reconstruction and radiation dose areas.
• Proven record of innovation in technology development.
• Proficient in software coding and/or the use of software tools for analysis and simulation.
• Excellent oral and written communication skills.
• Self-starter, energetic, results-oriented, and able to multi-task.
• Demonstrated problem-solving ability and results orientation.
• Proven ability to work in a collaborative, matrixed, and customer-focused environment.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

The CT Systems Safety Regulatory Engineer will be responsible for product risk assessments, safety incident investigations, and compliance with all relevant regulations and standards, such as FDA, MDR, and ISO. They will collaborate with systems and sub-system teams. In this internship role, you will understand CT products and their system-level functionalities, learn the Safety Regulatory Engineer’s role and responsibilities, and gain job experience.

As a CT System Safety Regulatory Engineer intern, you will become a member of the CT Systems engineering team and will report to the CT Systems Manager.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Duties will include:

• Being the focal point for complex service escalations. Driving solutions by interfacing between local field service and product engineering teams.
• Leading first-in-country installations of new products, options and upgrades.
• Providing the voice of service to product engineers. Capturing serviceability and quality feedback from the field to drive continual product improvement and service productivity. Assisting with service readiness for New Product Introductions.
• Once fully expert, providing product service training to local and regional Field Engineers.

Required Qualifications

• Relevant Engineering Degree
• At least 5 years’ experience of hands-on technical service in the modalities of X-Ray and/or Surgery
• At least 2 years’ experience in a Technical leadership role. For example, Team Leader or advanced Technical Support in a relevant Medical Imaging company.
• Excellent analytical and troubleshooting skills: able to use Service Documentation and system schematics along with system logs to suggest efficient diagnostic actions to isolate root causes of faults in complex interconnected systems.
• Functional Japanese and English language skills. Key to success will be the ability both to effectively integrate with the local Service team, speaking Japanese, and actively participate with your manager and international teams in English. Perfect English and Japanese are not required, however you must have the confidence to engage in either language and the commitment to improve towards Business/Technical Fluency in both.

Desired Characteristics

• Good verbal and written communication skills in English and Japanese and the ability to communicate regarding complex technical issues in a clear and concise manner.
• Clear thinking/problem solving: successfully led projects/process improvements within service functions involving process improvements; able to quickly grasp new ideas.
• Adaptable/Flexible: being open to change in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations.
• Integrity: accepting and adhering to high moral, ethical, and personal values in decisions, communications, actions and when dealing with others.
• Confidence/Assertiveness: strong influencing skills across different functions.
• Experience working in a matrixed environment.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.