Scrum Master H/f jobs at Ge Healthcare in France

• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.

• Completing Preventative Maintenance and Field Modification Instruction. Ordering and managing repair parts cycle times.

• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

• Maintaining tools and test equipment properly and ensuring they are calibrated.

• Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.

• Managing vendors’ service delivery processes in compliance with GE Healthcare policies.

• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.

• Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.

• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

• May include training of clinical staff on designated equipment.

• Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with 2 years experience servicing electronic equipment, 3 years of relevant experience combined with successful completion of the GEHC Field Service Engineer Apprentice Program, or a High School Diploma/GED and 12 or more years experience servicing electronic equipment.

• Experience interfacing with both internal team members and external customers as part of a solution based service process.

• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

• Experience troubleshooting and responding to customer concerns.

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner

• Six Sigma trained/certified

• Establishes good relationships with customers and staff.

• Builds wide and effective networks of contacts inside and outside the organization.

• Relates well to people at all levels.

• Manages conflict.

• Applies specialist and detailed technical expertise.

• Develops job knowledge and expertise through continual professional development.

• Shares expertise and knowledge with others. Uses technology to achieve work objectives.

• Demonstrates an understanding of different organizational departments and functions.

• Focuses on customer needs and satisfaction.

• Sets high standards for quality and quantity.

• Monitors and maintains quality and productivity.

• Works in a systematic, methodical and orderly way.

• Consistently achieves project goals.

• Takes responsibility for actions, projects and people.

• Takes initiative, acts with confidence and works under own direction.

• Initiates and generates activity.

• Speaks clearly and fluently.

• Expresses opinions, information and key points of an argument clearly.

• Makes presentations and undertakes public speaking with skill and confidence.

• Responds quickly to the needs of an audience and to their reactions and feedback. Projects credibility.

• Works productively in a pressurized environment.

• Keeps emotions under control during difficult situations.

• Balances the demands of a work life and a personal life.

• Maintains a positive outlook at work.

• Handles criticism well and learns from it.

• Demonstrates an interest in and understanding of others.

• Adapts to the team and builds team spirit.

• Listens, consults others and communicates proactively.

• Supports and cares for others.

• Upholds ethics and values.

• Appropriately follows instructions from others without unnecessarily challenging authority.

• Follows procedures and policies.

• Complies with legal obligations and safety requirements of the role.

• Adapts to changing circumstances.

• Accepts new ideas and change initiatives.

• Adapts interpersonal style to suit different people or situations.

• Works hard and puts in longer hours when it is necessary.

• Identifies development strategies needed to achieve career goals and meet new or changing demands of the job.

• Keeps up to date with competitor information and market trends

Essential Responsibilities

• Read, understand and absorb materials on user needs, mental models, working contexts business and technical requirements

• Support the creation of visualizations that summarize key insights related to user and customer needs and behaviors

• Support participatory design activities to understand and validate assumptions about user needs and behaviors

• Support the creation of concepts that respond to the captured validated requirements

• Create annotated prototypes or wireframes of user interface designs that visually and textually communicate the behavior of the software application

• Create visual designs in Figma that utilize our EDS (Ethos Design System) to ensure consistency across products

• Support effective documentation and communication of design - via wireframes, mockups, prototypes, user stories in Rally and Confluence

• Participate in research and evaluation of designs with external and internal users

Qualifications/Requirements

• Bachelor’s Degree or Master's Degree in a Relevant design discipline (Interaction Design, UX/UI Design, Industrial Design, Visual Communications or related field) with a minimum of 6+ years of documented professional work experience in user experience design, preferably in Healthcare.

• Experience with end-to-end development of digital products and solutions

• Experience collaborating with diverse and cross-functional teams in a dynamic and global environment

Desired Characteristics

• Demonstrated facility with Agile / Lean UX methodologies

• Attention to detail – can create pixel perfect assets

• Familiar with standard design & wireframing tools (Figma, Adobe CC, OmniGraffle, Axure), hand drawing and visual communication, time-based and interactive prototyping tools, especially those that are AI driven

• Ability to use generative techniques (sketching, brainstorming, etc.) to establish a variety of possible design scenarios

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Within the engineering division for mammography equipment, you will join the image quality team. Your position is based in Milwaukee, USA, co-located with our XR-engineering team. You will have frequent interactions with the team in Buc, France, as well as with our U.S.-based customers. You will be involved in research and development in the field of X-ray Breast Imaging. Mammography systems today are capable of generating 2D projection images, 3D volumes (tomosynthesis), and contrast-enhanced images using different X-ray spectra. As a physics engineer specializing in the acquisition chain, your first mission will be to work with our US customer and ensure we understand and fix specific customer complaints. You will travel to meet our customer to understand their clinical needs and feedbacks on our solutions, as well as conduct benchmarks and tests to help develop and/or characterization new components in this acquisition chain, or on optimizing existing system components in direct and local interaction with our France based Team. You will have strong interactions and collaboration with the experts in advanced clinical applications, system and software architecture.

Responsibilities

Responsibilities include (but are not limited to):

• Work with customers to solve and ensure quality on our installed base, answering customers complaints, including testing & characterization at customer site.
• Collect customer feedbacks on image quality to be able to use them in R&D for future development.
• Contribute to the definition and implementation of imaging features, work across functions in the definition, requirements identification, implementation, integration, and verification.
• Work with customers, marketing, clinical, and field personnel to identify and refine requirement flow-down to imaging feature.
• Test and characterize component features that impact image quality.
• Define how components will be integrated into the product to achieve image quality goals.
• Develop initial prototypes, perform tests to characterize performance, gather clinical feedback as needed, summarize and review results with other engineers.
• Develop requirements, design, verification, technical reviews, and other technical documentation.
• Work with other teams in the implementation of features.
• Execute formal verification tests and create appropriate documentation as needed.
• Own and/or support root cause investigation of issues for released and unreleased products.
• Work independently and contribute to achieve project goals.
• 50% of travel

Required Qualifications:

• Master’s degree in Physics with Prior working experience and understanding of X-Ray physics.
• Proficient in the use of software tools for analysis, simulation, and user interface development (Python etc..).
• Effective communication skills and boundary-less behavior—ability to present ideas clearly and concisely
• Proven ability to develop timely and effective solutions for challenging design problems.
• Demonstrated ability to pursue tasks to completion.
• Broad exposure to HW/SW/Systems design.

Desired Characteristics:

• Working experience in medical imaging
• Excellent verbal and written communication skills.
• Empathy for customer needs and ability to listen
• Self-starter, energizing, results oriented and able to multi-task.
• Demonstrated problem solving ability and results orientation.
• Ability to communicate fluently in French or another language

角色与职责

• 向指定客户销售时，新增客户通常很少，并且通常需要经过审查。包括单个业务组/P&L 中的关键客户
• 发展自身所学学科内的概念性知识。了解自己的销售区域、产品线、市场、销售流程或客户群。可能包括具有广泛领域内专业知识或技术知识的支持角色。
• 应用从教育或过去的经验中发展的业务常识。了解自己团队的工作如何为该地区做出贡献。
• 使用规定程序解决问题。向主管或更多高级团队成员咨询定义的说明/参数之外的问题。
• 与他人合作解决问题。对于面对客户的角色，建立牢固的客户关系并充当客户与 GE 之间的接口。交流技术信息，提出问题并检查理解程度。

基本资格

• 该岗位要求在领域具有初步的工作经验。学力水平相当于从正规高等院校取得学士学位 （或根据相应工作经验具有高中学历）

所需特性

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Essential Responsibilities

• Technical: Maintain diagnostic imaging (DI) systems in Slovakia, with a primary focus on X-ray and surgical systems.

• Electronic/Mechanical: Perform system-level troubleshooting on complex, multi-symptom issues. Interface daily with doctors and technicians regarding equipment status.

• Sales Support: Assist the sales team during customer visits, provide technical insights, and identify sales opportunities.

• Business Growth: Contribute to the development and direction of the business in the Slovak region.

• Administration: Complete all administrative tasks on time, including documentation for FMIs and PMS inspections.

• Installation: Support complex installations in multifunctional rooms. Share best practices and maintain compliance with ISO 9001 and GE Service Quality standards.

• Team Support: Ensure service quality across the Slovak team and help identify training needs for colleagues.

Qualifications / Requirements

• Diploma in Electronics, Electromechanics, Biomedical Engineering Technology or equivalent

• Solid knowledge of electrical engineering, electronics, mechanics, and radio engineering

• Understanding of magnetic field physics, X-ray, and ultrasound technologies

• Strong technical skills with a systematic and thorough approach to problem-solving

• Ability to work independently and manage time effectively

• Excellent interpersonal and customer service skills

• Fluent in Slovak and proficient in English (spoken and written)

• Valid driver’s license and willingness to travel across Slovakia

What We Offer

• A dynamic role in a global healthcare leader

• Opportunities for professional growth and continuous learning

• Competitive salary and benefits package

• A collaborative and inclusive work environment

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

In this role, you will:

• Design and develop RESTful microservices using Java/Python

• Ensure HIPAA-compliant data handling and secure communication between edge devices and AWS cloud.

• Integrate with AWS services such as RDS, API Gateway, Lambda, and S3.

• Mentor junior developers, engineers on microservices and cloud-native development.

Required Qualifications

• Bachelor’s degree (B.E./B.Tech) in Computer science, Software Engineering, or a related field

• 8+ years of experience in developing web applications as a full stack developer

• Extensive hands-on experience in developing applications using RESTful microservices with Java, ensuring APIs are scalable, secure, and highly available

• Hands-on experience working with ReactJS, JavaScript, PostgreSQL, and version control tools like GitHub/Gitlab

• Hands-on experience with AWS services like EC2, S3, RDS, Lambda, API Gateway, CloudWatch

• Experience with Kubernetes, Docker and CI/CD pipelines.

Desired Characteristics

• Experience with Grafana/Kibana, Prometheus, HELM Charts, YAML

• Experience with Web UI Technologies - HTML5, JavaScript, CSS3, XML, JSON, HTTP/HTTPS protocols and Responsive Web Design

• Hands-on experience in building applications with Python

• AWS Developer Certification (Associate)

• Clear Thinker & Problem Solver - Proactively identifies & clears roadblocks for the team

• Self-starter, energizing, results oriented, and able to multi-task.

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Strategic Leadership:

• Developing and executing a data architecture strategy aligned with the company's business objectives and data analytics roadmap.

• Defining and maintaining the enterprise data model, data standards, and data governance policies.

• Staying abreast of emerging technologies and trends in data architecture, data integration, and data governance, evaluating their potential impact on the data architecture.

Technical Leadership & Architecture:

• Leading the design and implementation of data integration patterns, data pipelines, and data solutions on AWS.

• Overseeing the evolution of our data lake, data warehouse, and related data services, ensuring scalability, reliability, and security.

• Providing architectural guidance and oversight for data-related projects across the organization.

• Analyzing, designing, and developing a solution roadmap and implementation plan based upon a current vs. future state of the business.

• Participating in the Enterprise Architecture domain governance model.

• Contributing to the development of software, data and technology platforms with reusable components that can be orchestrated together into different methods.

• Leading the research and evaluation of emerging technology, industry and market trends to assist in project development and/or operational support actives.

Team Leadership & Development:

• Leading, mentoring and develop a team of Data Architects, providing technical guidance, performance feedback, and career development opportunities.

• Fostering a collaborative and innovative team environment.

• Promoting knowledge sharing and best practices within the team and across the broader Data Analytics organization.

• Managing budgets and strategic inputs into short/long term budget planning.

Collaboration & Stakeholder Management:

• Partnering closely with Data Scientists, Data Engineers, Business Analysts, and other stakeholders to understand their data needs and deliver effective solutions.

• Collaborating with Enterprise IT to ensure alignment with overall IT strategy and governance.

• Communicating technical concepts and solutions effectively to both technical and non-technical audiences.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field. Master's degree preferred.

• Strong experience in data architecture, data modeling, or related roles.

• Experience in leading and managing technical teams.

• Deep expertise in cloud computing, specifically AWS (Amazon Web Services). Experience with services such as S3, EC2, EMR, Glue, Athena, Redshift, Kinesis, Lambda, and IAM is essential.

• Proven experience in designing and implementing data lakes, data mesh, data warehouses, and data pipelines.

• Strong understanding of data modeling techniques (relational, dimensional, NoSQL).

• Experience with data integration tools and techniques (ETL/ELT).

• Technical Expertise: AWS Cloud Services, Data Modeling, Data Warehousing, Data Lake Architecture, ETL/ELT Processes, Data Governance, Data Security, Metadata Management, Data Lineage.

• Leadership: Team Management, Mentoring, Strategic Thinking, Communication (written and verbal), Problem-Solving.

• Soft Skills: Collaboration, Influence, Adaptability, Results-Oriented.