Technical Support Engineer jobs at Fortinet in United States, Sunnyvale

A Technical Support Engineer is a critical role in the tech industry, especially for companies like Fortinet in Sunnyvale, United States. The Technical Support Engineer provides troubleshooting and support to Fortinet customers to help them out with technical issues. As a Technical Support Engineer, you'll be responsible for helping to diagnose customer's hardware and software and providing solutions to their problems. You'll interface with customers and other stakeholders to review and analyze customer issues and recommend solutions. You should have a strong understanding of computer networking concepts, education in IT, and experience with software and hardware. Additionally, you should be able to maintain records of customer interactions, problems, and resolutions as well as stay current with emerging technologies and products. You will be responsible for installation, maintenance, repair, and troubleshooting of a customer's equipment. You'll be the main point of contact for customers and other stakeholders when it comes to technical issues. It's essential to have sound technical judgment and the ability to prioritize tasks, troubleshoot complex problems, and interpret customer requirements in order to properly assess customer needs. The ideal Technical Support Engineer candidate for Fortinet has a broad and deep expertise in their given tech field, with a commitment to and interest in serving others. In this position, you'll be getting the satisfaction of making a direct impact on customer satisfaction and success. If this position interests you, don't hesitate to apply and join the dedicated team of professionals at Fortinet.