Jobs at Fortinet in United States, Plano

As an Advanced Support Engineer you will be involved in:

• Advanced troubleshooting on the full range of Fortinet products
• Collection, analysis and change recommendations of configuration information
• Collection and analysis of customer network information
• Collection and initial analysis of packet trace information
• Recommend corrective actions based on analysis
• Provide customer education where needed due to gaps in networking, product knowledge, etc.
• Consultation of technical documentation, bulletins and release notes for known problems
• Reproduction of customer environments on lab equipment
• Follow up on technical cases including proper escalation and management of the case until case closure.
• Manage customer communications and expectations until the closure of each case

We are looking for:

• 5 years of experience in a technical support role in a networking/security company or equivalent education
• Strong understanding of TCP/IP, routing protocols, L2/L3 switches
• Experience with security products firewalls, IPSec, IDS/IPS, Anti Spam, virus scanning
• Strong troubleshooting and problem-solving skills
• Extensive working knowledge of Windows, UNIX or Linux
• Previous call center experience, preferably supporting data networking products and/or security products is desirable.
• Strong English skills both written and verbal.
• Previous experience/certification on Fortinet products is an advantage
• Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable

Practical hands-on knowledge of

• Unix / Gnu-Linux (administrative level)
• Windows (administrative level)
• Checkpoint FW
• Load Balancers (F5 Big IP)
• Various Routers / Switches (Cisco CatOs, Cisco IOS, JunOS, PanOS, Riverbed, etc.)
• Vulnerability scanners (nessus, FireSIGHT, Qualys, etc)
• SQL (MSSql, MySql, postgresql, Oracle, etc.)
• Exchange
• Cloud Applications (AWS, Box, Google Apps, Office 365, Okta, Salesforce, etc)

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Role Overview:

You would act as the key Account Manager for North China.

As a Channel Account Manager , you will:

• Recruit, develop, and build revenue with value added resellers in China.
• Build and promote the Company’s position as the worldwide leader in Networking Security such as Unified Threat Management throughout China and further expand to other security solution portfolio.
• Must be a key contributor to the revenue growth of the region, and manage to the company growth targets.
• Account for managing all resell partnerships within the guidelines of Fortinet’s channel programs, spearheading new business development and successfully developing alliances with key solution provider accounts.
• Motivate, educate and train the partners in the Company’s products and technologies.
• Expand sales by building business plans including strategy, account penetration strategy and profitability targets.
• Able to work independently for channel development, channel training and channel policy formulation and promotion.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• Fully qualified, experienced sales professional that is forward thinking and has an expert understanding of the technology business sector.
• Previous experience includes successful recruitment of new partners, designing business plans and market strategies with partners.
• Excellent presentation skills required.
• Previous experience in network security.
• Knowledgeable in the following technologies VPN, Firewall, Anti-Virus, Anti-Spam, Intrusion Prevention, and Content Filtering is preferred but not necessary.
• Bachelor Degree.
• Proficient in English listening, speaking, reading and writing.

As an Advanced Support Engineer you will be involved in:

• Advanced troubleshooting on the full range of Fortinet products
• Collection, analysis and change recommendations of configuration information
• Collection and analysis of customer network information
• Collection and initial analysis of packet trace information
• Recommend corrective actions based on analysis
• Provide customer education where needed due to gaps in networking, product knowledge, etc.
• Consultation of technical documentation, bulletins and release notes for known problems
• Reproduction of customer environments on lab equipment
• Follow up on technical cases including proper escalation and management of the case until case closure.
• Manage customer communications and expectations until the closure of each case

We are looking for:

• 5 years of experience in a technical support role in a networking/security company or equivalent education
• Strong understanding of TCP/IP, routing protocols, L2/L3 switches
• Experience with security products firewalls, IPSec, IDS/IPS, Anti Spam, virus scanning
• Strong troubleshooting and problem-solving skills
• Extensive working knowledge of Windows, UNIX or Linux
• Previous call center experience, preferably supporting data networking products and/or security products is desirable.
• Strong English skills both written and verbal.
• Previous experience/certification on Fortinet products is an advantage
• Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable

Practical hands-on knowledge of

• Unix / Gnu-Linux (administrative level)
• Windows (administrative level)
• Checkpoint FW
• Load Balancers (F5 Big IP)
• Various Routers / Switches (Cisco CatOs, Cisco IOS, JunOS, PanOS, Riverbed, etc.)
• Vulnerability scanners (nessus, FireSIGHT, Qualys, etc)
• SQL (MSSql, MySql, postgresql, Oracle, etc.)
• Exchange
• Cloud Applications (AWS, Box, Google Apps, Office 365, Okta, Salesforce, etc)

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

As an Advanced Support Engineer you will be involved in:

• Advanced troubleshooting on the full range of Fortinet products
• Collection, analysis and change recommendations of configuration information
• Collection and analysis of customer network information
• Collection and initial analysis of packet trace information
• Recommend corrective actions based on analysis
• Provide customer education where needed due to gaps in networking, product knowledge, etc.
• Consultation of technical documentation, bulletins and release notes for known problems
• Reproduction of customer environments on lab equipment
• Follow up on technical cases including proper escalation and management of the case until case closure.
• Manage customer communications and expectations until the closure of each case

We are looking for:

• 5 years of experience in a technical support role in a networking/security company or equivalent education
• Strong understanding of TCP/IP, routing protocols, L2/L3 switches
• Experience with security products firewalls, IPSec, IDS/IPS, Anti Spam, virus scanning
• Strong troubleshooting and problem-solving skills
• Extensive working knowledge of Windows, UNIX or Linux
• Previous call center experience, preferably supporting data networking products and/or security products is desirable.
• Strong English skills both written and verbal.
• Previous experience/certification on Fortinet products is an advantage
• Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable

Practical hands-on knowledge of

• Unix / Gnu-Linux (administrative level)
• Windows (administrative level)
• Checkpoint FW
• Load Balancers (F5 Big IP)
• Various Routers / Switches (Cisco CatOs, Cisco IOS, JunOS, PanOS, Riverbed, etc.)
• Vulnerability scanners (nessus, FireSIGHT, Qualys, etc)
• SQL (MSSql, MySql, postgresql, Oracle, etc.)
• Exchange
• Cloud Applications (AWS, Box, Google Apps, Office 365, Okta, Salesforce, etc)

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.