Noc Operations Expert jobs at Fortinet in United States, Atlanta

As a NOC Operations Expert, your responsibilities will include:

• Deploy, operate and optimize Fortinet cybersecurity solutions to ensure that security measures align with Fortinet's recommended practices and perform optimally.
• Engage with customers to understand their technical requirements and security concerns, while evaluating potential risks to their data, software, and hardware infrastructure.
• Cultivate a thorough understanding of customers' business operations and technological needs to provide tailored solutions.
• Own service requests, ensuring their prompt and efficient execution within designated SLAs.
• Monitor performance, capacity, and security threats for managed devices.
• Troubleshoot problems and provide corrective actions to restore operations.
• Implement and execute defensive strategies to address cybersecurity breaches and events, safeguarding critical information assets, data repositories, and system infrastructure.
• Produce regular reports to summarize service activity and performance.
• Develop core competency on Fortinet’s product line and technologies with a primary focus on FortiGate, FortiManager and LAN Edge devices.

We are looking for:

• Strong understanding of data networking protocols, specifically TCP/IP, routing and switching
• Good troubleshooting and problem-solving skills
• Hands-on sys admin experience on security products and technologies (e.g. Firewalls, IDS/IPS, SD-WAN, VPN, ZTNA)
• Previous experience on Fortinet products is an advantage
• The role involves working in the office 3-5 days per week, with a shift schedule that includes regular weekend work.
• Effective and clear communication skills
• Fluent spoken and written English
• Positive customer-oriented attitude
• Minimum of 4 years of experience in a Network Operations Center
• Bachelor’s degree in Computer Science, Software Engineering or related field
• Fortinet certification FCP-FCSS a distinct advantage