Professional Services Consultant jobs at Fortinet in Saudi Arabia

The Professional Services Consultant works with clients and partners remotely and/or onsite on engagements of medium-to-high complexity.

He/she focuses on the implementation aspects of project delivery, such as implementing firewall and other enhanced security products, as well as optimizing and operating these services, along with any related documentation.

The position requires a team player with excellent written and verbal communication skills who follows a structured approach to implementing IT security solutions.

Responsibilities

The Professional Services Consultant:

• Develops a clear overall understanding of the customer engagement (objectives, project scope, business and technical requirements).
• Participates in architecture design workshops with customers and/or partners and provides input as necessary.
• Develops project related documents with any required technical architecture diagrams. These documents might include: High-Level Design, Low-Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As-Built guide, etc…
• Participates in scoping meetings and provides input related to the development of statements of work based on accurate analysis of customers' requirements.
• Ensures that project documents are accurate, complete, current and stored appropriately.
• Performs deployment, configuration, testing and troubleshooting of Fortinet security solutions in the customer environment.
• Assists customers through the rollout, migration or go-live phase for the deployed security solution.
• Performs knowledge transfer sessions for customer’s staff on the relevant Fortinet security solutions.
• Resolves and/or escalates issues in a timely fashion.
• Minimizes Fortinet’s exposure and risk on projects.
• Completes and submits internal required administrative tasks (timesheets, activities report, project reports, etc…).
• Continuously works on developing knowledge and skills to remain proficient with the relevant Fortinet technologies, products and services by using self-study materials or by attending trainings (as required).

Job Requirements:

• 10+ years’ experience in LAN/WAN/Internet consulting, support and/or administration.
• 6+ years’ experience with Network Security Products.
• Experience working as a Professional Services senior consultant or engineer is a plus.
• Expertise in NGFW and at least 2 of the following technologies: Email Security, Advanced Thread Protection, Endpoint Security, Application Security, Web Application Firewall, Network Security Management, SIEM, Network Virtualization, Software Defined Networks (SDN) and/or other cloud-based security technologies.
• Very good presentation and technical documentation skills.
• Good troubleshooting skills with a structured approach to problem solving.
• Proven ability to work independently and in a team-oriented, collaborative environment.
• Ability to elicit cooperation from a wide variety of sources, including senior management, clients, and other departments.
• Ability to adapt seamlessly to shifting priorities, demands and timelines.
• Flexible working hours.
• Positive customer service attitude with very good soft skills.
• Ability to bring projects to successful completion through political sensitivity.
• Strong commitment and self-driven individual.
• Extensive travel (up to 70%).

Education

• Bachelor's Degree in technical or management discipline and/or equivalent extensive work-related experience.

Responsibilities:

• Lead customer facing proactive services engagements
• Develop and deliver tabletop exercises to customers
• Perform readiness assessments on customers’ security posture and Incident Response Plan
• Assist in the development of customer Incident Response Plans and playbooks.
• Continue to focus on the maturation of proactive services
• Deliver Response Trainings to customers
• Stay current with cyber security compliance, standards and framework revisions including NIST CSF, ISO/IEC27001, CIS, PCI, HIPPA, etc.
• Review current security programs and define the steps needed for meeting the applicable cybersecurity and information assurance instructions
• Assist in the development and recommendations of network topologies
• Develop complete and informative reports and presentations for both executive and technical audience

Required Skills:

• Ability to communicate effectively
• Experience interfacing with customers
• Experience building and delivering table top exercises
• Knowledgeable of multiple cyber security compliance frameworks and standards
• Knowledgeable in the development and use of incident response playbooks
• Experience with vulnerability assessments and cyber security audits
• Ability to assess and implement various security controls
• Understanding of incident response processes and tools
• Experience with delivering educational services and trainings
• A solid understanding of Active Directory and how to secure is a plus
• Strong knowledge of operating system internals and endpoint security experience.
• Able to communicate with both technical and executive personnel
• Excellent written and verbal communication skills a must
• Highly motivated, self-driven and able to work both independently and within a team

Education:

• Bachelor’s Degree in Computer Engineering, Computer Science or related field
• Or 5+ years’ experience with cyber security assessments and incident response

As a QA Specialist:

You will need to work as both developer QA and release QA. You need to have good QA quality and also a prompt response for both Dev testing and release testing during each release cycle.

• Execute regression testing on Fortinet based products using a combination of manual and autotesting techniques.
• Create, maintain, and execute test specifications and test cases
• Identify, document, and track software defects found during testing
• Work closely with developers to ensure defects are correctly identified and fixed

We are looking for:

• Software testing experience
• Scripting experience for auto testing
• Solid understanding of TCP/IP, routing, and switching
• Demonstrated ability to logically and analytically troubleshoot software
• Knowledge of general QA procedures and methodologies, as well as software development fundamentals
• Experience configuring, installing, and troubleshooting PC/server software and hardware in a Windows and Unix environment
• Ability to work in a collaborative environment and communicate well with other departments
• Ability to work on assigned tasks under tight time constraints
• Demonstrated ability to write clear and reproducible problem reports, and test results
• Demonstrated knowledge of EXSI, KVM, HyperV, Linux, Sniff, or Ethereal
• Demonstrated skills in scripting languages, such as PYTHON, shell are considered assets
• CCNA/CCNP/CCIE and/or RHCE is preferred
• Bachelor’s degree in computer science, computer engineering or equivalent experience.

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

The Canada base salary range for this full-time position is expected to be between $85,000 - $115,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.

Responsibilities:

• Assists the Customer during the Think and Build phases of a project
• Develops and maintains technical project documentation: high/low level design documentation, method of procedure, test plans, configuration templates and scripts.
• Provisions, customizes and verifies Fortinet configurations based on recommended and approved design.
• Tests Fortinet solutions and verifies system behavior
• Participates to interoperability/integration testing of devices that interact with Fortinet products
• Recommends and Implements Fortinet best practices
• Resolves and/or escalates technical issues in a timely fashion
• Delivers general knowledge transfer to client staff.
• Develops and maintains core competency on Fortinet’s product line and technologies

Job Requirements:

• + 7 years of experience in LAN/WAN/Network Security Products.
• Experience with designing and implementing FortiGate solutions (design and implementation) or major 3rd party security solutions.
• Experience in complex routing and WAN environments where BGP, OSFP is a requirement.
• Work experience in maintaining, deploying or designing MPLS networks in particular L3 VPN.
• Exposure to MSSP or managed service environments (Multi-tenancy, monitoring, reporting, supportability)
• Experience in scripting and automation (e.g. ZTP, integration into orchestrator, controllers and dashboard).
• Excellent communication and technical documentation skills.
• Proven ability to work independently as well as in a team in a collaborative environment. Ability to elicit cooperation from a wide variety of sources, including management, clients, and other departments.
• Positive customer service attitude with excellent soft skills.
• NSE 4 or FCP certs preferred

Education:

• Master's Degree in technical or management discipline and/or equivalent extensive work-related experience.