Manager Technical Account Management jobs at Fortinet in Saudi Arabia

With us you will

• Lead all technical aspects of a sales cycle with the customer, from the initial RFIs, through to RFPs & RFQs when required. This includes the project management and active participation in POCs in partnership with the relevant teams both internally and within the customer and/or commercial partner.
• Have the ability to listen and to understand the technical requirements of the customer, reading between the lines to build a solution, which outperforms the competitor offering.
• Be the primary technical point of contact for the customer(s) and partners in close collaboration with your sales partner.
• Continuously strive to improve knowledge around the Fortinet products and solutions, along with maintaining a deep understanding of the competitive landscape and Fortinet’s ability to provide long lasting protection against the ever-evolving threats.
• Have a strong ability to position Fortinet solutions to the customer, whether this be remotely or in person. This requires strong communication skills and the ability to confidently present through whiteboarding, technical white papers, technical plans or customer discussions.
• Manage your time effectively when working on multiple deals simultaneously, ensuring a positive customer experience is maintained.
• Maintain accurate activity, contact, and account technical information of all customers and prospects in our CRM (Salesforce).

Apply if you

• Have a high aptitude for security technology, specifically encryption, authentication, with further knowledge of network security, intrusion detection, anti-virus, routing, switching, LAN and WAN being desirable. The CISSP accreditation would also be beneficial.
• Are currently or have previously worked in a pre-sales engineer role, managing end to end technical aspects of deals, through to technical closure.
• Can demonstrate your problem solving skills and how this has impacted key wins within your current organisation.
• Understand and can demonstrate your ability to build and maintain customer relationships, including your ability to effectively communicate technically to a range of both external and internal stakeholders.
• Have a strong understanding of security solutions, that includes and is not limited to: firewall technology, routing, SD-WAN, switching, IPSEC and SSL-VPN, anti-ddos solutions, web application firewall, SIEM, SOAR, authentication, dual-factor and multiple factor authentication, end-point security, sandboxing, email security, SASE.
• University degree; engineer diploma;

What you can expect from us

• Excellent training and development opportunities, providing you with all the tools you need to be successful.
• An open working environment, sharing knowledge and information collaboratively and transparently, with respect to everyone’s thoughts and opinions.
• The opportunity to be part of an innovative, collaborative and winning team.
• A competitive salary and incentive compensation package, including stock awards, health and welfare benefits.

Responsibilities:

• Provide first level supervision to a group of Technical Account Managers and Advanced Support Engineers, managing workload, response, resolution and quality.
• Be the escalation point for direct reports and our customers.
• Monitor and manage support engineer queues and escalate issues as necessary.
• Perform routine case reviews and provide feedback.
• Participate in the quality calibration and validation process
• Improve productivity by highlighting deficiencies and recommending changes in methods, processes and tools.
• Monitor and manage operational and customer satisfaction metrics to meet organizational goals.
• Provide input to training and development planning and performance evaluations.
• Manage customer escalations; follow up with customer satisfaction surveys.
• Build and maintain strong relationships with sales
• Participate in the lifecycle of a services subscription business by being in involved in scoping, renewal negotiations, including the upsell of services
• Drive a high level of customer satisfaction, measured by ticket and quarterly Advanced Support surveys

Experience:

• At least 2+ years of support management experience.
• Demonstrated leadership skills.
• Excellent organizational skills.
• Highly desirable to have worked with Fortinet products.
• At least 2+ experience with direct customer interaction, preferably in a supervisory role.
• At least 2+ years experience in a technical support role in a networking/security company or equivalent education.
• Understanding of TCP/IP, routing protocols, L2/L3 switches
• Experience working in with security products firewalls, IPSec, IDS/IPS, Anti Spam, virus scanning
• Troubleshooting and problem solving skills
• Working knowledge of Windows, UNIX or Linux
• Previous call center experience, preferably supporting data networking products and/or security products is desirable.
• Strong English skills both written and verbal.

Professional Requirements

• Energized by making customers happy and successful
• A passion for collaboration and a deep understanding of the Internet security technology
• Translator between business, technical, and sales people
• Excellent organizational, analytical and negotiation skills
• Phenomenal communication skills are a must for this job
• Driven to create success in a hopeless situation, through brilliant problem solving, communication, and relentless persistence
• Able to perform well in the face of tight deadlines and tough technical and organizational challenges
• Steadfast and calm in explosive situations
• Strong preference for Arabic/English speaker

Educational Requirement:

• Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.

Job Description

Inside Territory Account Manager

In this key role, you will manage, direct and drive direct sales into Commercial Accounts. Create and implement strategic plans focused on attaining enterprise-wide deployments of Fortinet products and services. Develop executive relationships with key buyers and influencers in Commercial accounts and leverage these relationships. Coordinate with appropriate internal groups to generate and deliver winning Contract Bids, Proposals, RFI/RFP Responses, and Statements of Work. Negotiate terms of business with clients to achieve win/win results that provide the basis for strong ongoing relationships.

Responsibilities

• Develop account plans to achieve goals and exceed quota responsibility
• Maximize Fortinet opportunity while providing value added solutions to enterprise institutions
• Serve as lead contact responsible for the flow of information to/from executive management
• Works closely together with the account managers in order to maximize the primary business focus and serves as team leader responsible for the quality and success of activities in the territory
• Develops relationships with key decision makers, influencers and partners
• Manages effective working relationships with assigned region MAMs, Technical Sales Engineers, and Consulting Professionals
• Consistently builds and delivers on an accurate territory pipeline

Required Skills

• Proven ability to sell solutions to enterprise customers
• Experience in the network security industry
• A proven track record of significant over-quota achievement and demonstrated career stability
• Experience in closing large deals
• Selling experience must include technology.
• Excellent presentation skills to executives & individual contributors
• Excellent written and verbal communication skills

Key Responsibilities:

• Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support
• Become a trusted advisor by proactively guide your customers with technical recommendations and best practices
• Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions
• Take initiatives and ownership of customer incidents to drive for timely resolutions
• Manage customer communications and expectations until the closure of each case
• Participate in customer conference calls or face to face customer meetings
• Produce service reports to summarize service activity and performance for key stakeholders
• Report Software/Hardware related issues to R&D department and assure follow-up

Skills and Attributes Requirements:

• Good understanding of data networking protocols, specifically TCP/IP, routing and switching
• Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall)
• Strong troubleshooting and problem solving skills
• Face to face and remote customer management experience
• Previous experience in a technical support position with telco or large enterprise space.
• Strong interpersonal and communication skills
• Previous experience on Fortinet products is an advantage

Educational and Experience Requirements:

• Minimum of 6 years of experience in a technical support/post-sales role
• Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent experience
• Fortinet certification FCP, FCSS, FCX a distinct advantage
• Fluency in Arabic and English is mandatory

As a QA Specialist:

You will need to work as both developer QA and release QA. You need to have good QA quality and also a prompt response for both Dev testing and release testing during each release cycle.

• Execute regression testing on Fortinet based products using a combination of manual and autotesting techniques.
• Create, maintain, and execute test specifications and test cases
• Identify, document, and track software defects found during testing
• Work closely with developers to ensure defects are correctly identified and fixed

We are looking for:

• Software testing experience
• Scripting experience for auto testing
• Solid understanding of TCP/IP, routing, and switching
• Demonstrated ability to logically and analytically troubleshoot software
• Knowledge of general QA procedures and methodologies, as well as software development fundamentals
• Experience configuring, installing, and troubleshooting PC/server software and hardware in a Windows and Unix environment
• Ability to work in a collaborative environment and communicate well with other departments
• Ability to work on assigned tasks under tight time constraints
• Demonstrated ability to write clear and reproducible problem reports, and test results
• Demonstrated knowledge of EXSI, KVM, HyperV, Linux, Sniff, or Ethereal
• Demonstrated skills in scripting languages, such as PYTHON, shell are considered assets
• CCNA/CCNP/CCIE and/or RHCE is preferred
• Bachelor’s degree in computer science, computer engineering or equivalent experience.

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

The Canada base salary range for this full-time position is expected to be between $85,000 - $115,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.

Responsibilities

• Engage with Enterprise Sales teams to build account specific IR messaging
• Participate account planning sessions and take ownership on IR related call to actions
• Build revenue and non-revenue business plans with Enterprise and regional sales districts
• Collaborate with IR Channel BDM and EMEA IR team to align IR Sales initiatives to / with Channel and EMEA priorities
• Provide ongoing sales trainings to Enterprise sales team
• Partner with Fortinet marketing and engineering teams to drive revenue growth within region
• Carry quarterly and annual IR revenue targets

Required Skills

• 5+ years large account or enterprise selling experience
• 3+ years IR service selling experience
• Additional business development experience preferred
• Experience in building business and marketing plans with sales teams
• Excellent presentation skills to executives & individual contributors
• Excellent written and verbal communication skills
• Candidate must thrive in a fast-paced, ever-changing environment
• Competitive, Self-starter, Hunter-type mentality
• College or University degree preferred
• Language: Arabic & English at professional level

• Develop a deep understanding about the customer business/technical needs to provide
technical information, guidance and support
• Become a trusted advisor by proactively guide your customers with technical
recommendations and best practices
• Run advanced troubleshooting on the full range of Fortinet products, reproduce customer
environments on lab equipment, recommend potential new solutions
• Take initiatives and ownership of customer incidents to drive for timely resolutions
• Manage customer communications and expectations until the closure of each case
• Participate in customer conference calls or face to face customer meetings
• Produce service reports to summarize service activity and performance for key
stakeholders
• Report Software/Hardware related issues to R&D department and assure follow-up

Skills and Attributes Requirements:
• Good understanding of data networking protocols, specifically TCP/IP, routing and
switching
• Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS,
DDos, VPN, Web application Firewall)
• Strong troubleshooting and problem solving skills
• Face to face and remote customer management experience
• Previous experience in a technical support position with telco or large enterprise space.
• Strong interpersonal and communication skills
• Previous experience on Fortinet products is an advantage
Educational and Experience Requirements:
• Minimum of 6 years of experience in a technical support/post-sales role
• Bachelor’s degree in Computer Science, Software Engineering or related field, or an
equivalent experience
• Fortinet certification NSE4, NSE5, NSE7, NSE8 a distinct advantage

Fluency in English is essential