Advanced Support Engineer - Malaysia/philippines jobs at Fortinet in Philippines, Pasay

You would act as the Systems Engineer for Enterprise vertical.

As a Systems Engineer, you will:

• Play an integral role in providing pre-sales support and technical consultancy to customers
• Understudy customer requirements, environment and challenges and able to propose/provide security solution design and implementation solutions to clients
• Effectively carry out presales function in solution offerings (proposal, demo, presentation, etc.)
• Actively participate in preparing tender documents and proposals, RFPs, RFIs and POC demo
• Provide professional services and training for channels and distributors.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• At least 5 years of experience in network security or application security
• Experience in handling big enterprise account, lab setup and proof-of-concept (POC)
• Exceptional skillset in networking/security solutions, such as Routing, Switching, VPN, Firewall, SDWAN, Sandboxing, UEBA, application security, etc.
• Experience in cloud deployment, such as AWS, Azure, Alibaba, Google Cloud, etc.
• Knowledge on SDN, orchestration or multi-vendor integrated deployment
• Knowledge on hacking technique, exploit simulation or penetration test
• Excellent communication and presentation skills

We encourage candidates from all backgrounds and identities to apply. We offer a conducive work environment and an attractive Total Rewards package to support you with your overall health and financial well-being.

As a Systems Engineer, you will:

• Play an integral role in providing pre-sales support and technical consultancy to customers.
• Understudy customer requirements, environment and challenges and able to propose/provide security solution design and implementation solutions to clients.
• Effectively carry out presales function in solution offerings (proposal, demo, presentation, etc.).
• Actively participate in preparing tender documents and proposals, RFPs, RFIs and POC demo.
• Provide professional services and training for channels and distributors.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• At least 5 years of experience in network security or application security.
• Experience in handling big enterprise account, lab setup and proof-of-concept (POC).
• Exceptional skillset in networking/security solutions, such as Routing, Switching, VPN, Firewall, SDWAN, Sandboxing, UEBA, application security, etc.
• Experience in cloud deployment, such as AWS, Azure, Alibaba, Google Cloud, etc.
• Knowledge on SDN, orchestration or multi-vendor integrated deployment.
• Knowledge on hacking technique, exploit simulation or penetration test.
• Excellent communication and presentation skills.

As a member of the Advanced Services Team, you will build and maintain a long-term technical relationship with your premium customers, while providing best in class technical solutions. You will work with research and development groups, sales teams and regional support teams in a fast paced environment.

All positions require strong oral and written communication skills. Oral communication skills include the ability to speak clearly and persuasively, to listen carefully to ensure full understanding of the situation, and to respond well to questions when dealing with both positive and negative situations. All positions also require the ability to write clearly to provide full information as well as to understand and interpret written information.

As an Advanced Support Engineer, you will:

• Perform advanced troubleshooting on the full range of Fortinet products.
• Track, maintain and prioritize technical cases including proper escalation until case closure.
• Take initiatives and ownership of customer incidents to drive for timely resolutions.
• Manage customer communications and expectations until the closure of each case.
• Build and maintain a long-term technical relationship with your customers.
• Participate in customer conference calls or face to face customer meetings to discuss technical issues.
• Reproduce customer environments on lab equipment, recommend potential new solutions.
• Produce reports to summarize service activity and performance.
• Report Software/Hardware related issues to R&D department and assure follow-up.
• Develop best practices deployment and troubleshooting documentation.
• Create technical documentation and bulletins to improve internal and external knowledge base.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• Strong understanding of data networking protocols, specifically TCP/IP, routing and switching.
• Strong troubleshooting and problem solving skill.
• Effective communication and customer handling skills.
• Experience in security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall).
• Previously worked in a technical support position with the telco and large enterprise space.
• Deep working knowledge of Windows, Linux or Unix.
• Previous experience on Fortinet products is an advantage.
• 4-6 years of experience in a technical support role.
• Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
• Advanced knowledge of English (written and spoken) other languages are an advantage.
• Relevant professional certifications such as FCP, FCSS, CCNP, CCSP, CISSP.