Jobs at Fortinet in Mexico, Mexico City

Responsibilities:

- Translate customer technical requirements and market needs into a set of products that can be used as a solution/architecture.

- Establishing trust and alignment with BDMs, Partners, Cloud Service Providers and Ecosystem Partners, providing expert advice on the design and architecture of solutions

- Understand business requirements for customer base and be able to translate them into technical requirements and solutions

- Identify and promote new reference architectures and use cases based on business requirements and opportunities, leveraging all Fortinet Security Fabric portfolio.

- Build a competitive analysis, understanding top market players, their products and solutions, strengths, and weaknesses.

- Expert advice on the design, architecture, and implementation of solutions

- Support sales activities on the defined region as a strategic and high-level regional technical resource for strategic pre-sales engagements and key opportunities

- Coordinate and run demo lab required by customers, in order to shorten the sales cycle and effectively highlight Fortinet’s advantages over competitors

Desired Skills and Experience:

- Strong experience on Cloud Technologies (AWS, Azure, GCP, OCI)

- Knowledge of and how to apply frameworks and architectures: NIST, CSMA, MITRE, CMM, etc.

- Knowledge of the following technologies: CNAPP, Routing, VPN, WAN, Network Security, NGFW, Intrusion Detection, and Anti-Virus.

- Or previous experience as cloud security architect/analyst working on an end-user company (at least 2 years of experience).

- At least 1 cloud service provider (AWS, Azure, GCP, OCI) architect level certification track.

- Strong understanding and hands on experience with Virtualization, Cloud Computing platforms and Software Defined Technologies

- Desired skill with programming/scripting languages like python, terraform, html, bash.

- Desired DevOps/SecOps experience.

- Desired product certifications on Networking, Firewalls, VPNs, IPS, Antivirus, AntiSpam, URL Filtering or Vulnerability Managers; that can be from Fortinet or from other competitor products is a plus.

- Bilingual: Strong oral and written communication skills, both inSpanish and English. Exceptional ability to clearly articulate messages in English and Spanish/Portuguese.

- Oral and written communications in a third language
Portugueseis a plus.

- Strong analytical skills oriented to details.

- Ability to be autodidact and learn new knowledge areas on his/her own.

- Proven track as problem solver.

- Highly organized. Capable of working and multi-tasking across multiple projects and very good on project documentation and to create technical documents.

- Exceptional presenter. Strong ability to present to audiences of all sizes, either at technical level or management level (up to C-level).

- Self-motivated, with ability to work without direct supervision.

- Adaptable and flexible, operating in a fast-paced, dynamic environment.

- Ability to work and take quick decisions under pressure.

- Regional and international travel required.

- Availability to travel on short notice.

- An independent information/network/computer security certification from CSA, SANS, (ISC)², ISACA, BS7799/ISO17799 is a plus.

- Demonstrated experience working on distributed teams is a plus.

- Previous experience working with channels and/or with an assigned quota is a plus.

Skills & Qualifications

• Field sales experience.
• Experience in technical/pre-sales support as a sales or systems engineer
• Experience in LAN/WAN/Internet services administration
• Experience with Wireless technologies, deploying, supporting and doing site surveys.
• Solid understanding of Wireless Authentication technologies
• Exceptional understanding of DNS and NFS, SMTP, HTTP, TCP/IP
• Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus.
• Solid understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
• Experience with encryption and authentication technologies required
• Certifications: CCIE, CISSP

Job duties and responsibilities:

• Pre-sales - assist in qualifying sales lead s from a technical standpoint.
• Sales calls - be the main technical resource on sales calls and answer/ educate the customer on issues ranging from features, specifications and functionality to integration.
• Conversant with networking applications and solutions .
• Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate and resolve customer's technical issues.
• Provide assistance to identified customers with post-sales training.

Job Duties:

• The primary function of this role is to develop standardized offers with Fortinet SecOps and SASE Solutions
• Conduct technical meetings with customers and resellers to highlight Fortinet products and solutions.
• Provide pre-sales technical support to Fortinet Sales representatives, Fortinet resellers and distributors, in order to positively influence sales within the accounts or territory.
• Travel within the assigned territory (Local presence for the Named Carrier Account in Latin America and the Caribbean) to ensure local Fortinet Sales Representatives and Named Carrier account key contacts, get the appropriate level of attention and care.
• Coordinate and run demo required by customers, in order to shorten the sales cycle and effectively highlight Fortinet advantages over competitors.
• Give proper follow-up to VIP projects and promptly report any advances or potential issues, so the sales counterpart can be aware and proactively work on the next step.
• Assist resellers to perform technical design of security solutions for customers. Recommend the best technical solution for a given scenario, in order to provide high quality products and services to Fortinet customers.
• Support educational efforts (both in-classroom and remote via Webinars) targeted to keep a high degree of knowledge about Fortinet’s solutions, to the partner, reseller and distributor base.
• Create technical documents and/or presentations that can help the partner base to perform better/quicker/more impressive demonstrations, to effectively show Fortinet’ products strengths.
• Create/Modify/translate presentations as needed to effectively deliver Fortinet’s message to any type of audience.
• Be a spokesperson, appropriately representing the company at public conferences, media and partner/Fortinet driven events.
• Participate in and be part of the feedback process to Research and Development, on information that flows from customers, partners and distributors, regarding potential improvements in Fortinet product line.
• Be part of the internal engineering communities (Tech Teams, Mailing lists, Partner Forums) and assist others within or outside the region, in order to make Fortinet more successful as a company.
• Take internal or external training as needed (including self-training modules) in order to keep product knowledge at the best possible, and be an expert resource for resellers, partners, distributors and other peers.
• Collaboratively work with peers within Latin America, in order to work on initiatives specific to the LATAM Market, which can help to give better service to our customers, partners and the security community in general.

Job Experience / Abilities Required:

• Deep technical knowledge on computer networks and Internet security.
• Business oriented with sales skills.
• Strong understanding of common TCP/IP Service Protocols, such as ICMP, DNS, FTP, SMTP, HTTP, SNMP, SSH.
• Strong understanding in the following technologies and protocols: PPTP, L2TP, 802.1q, 802.1x, SSL, IKE, IPSec, 3DES, AES, SHA-1, MD5, OSPF, BGP, RIP and MPLS.
• Experience with the design, installation and/or operation of network security solutions, including at least three of the following: Firewalls, VPNs, IDP/IPS, Antivirus Gateways, Web Content Filtering, AntiSpam, Vulnerability Managers and Database Security. SASE and SecOps is a plus.
• Experience as operating systems administrator, either Microsoft Windows Sever or UNIX flavors/variants.
• Experience Working knowledge of authentication systems such as LDAP, RADIUS, TACACS+, Active Directory, Digital Certificates / PKI.
• Experience designing and/or operating/maintaining Wireless networking in a secure way.
• At least 2 product certifications on Networking, Firewalls, VPNs, IPS, Antivirus, AntiSpam, URL Filtering or Vulnerability Managers; that can be from Fortinet or from other competitor products is a plus.
• Great experience with engineering presales activities, including Sales meetings, Proof-of-concepts, Technical trainings, product sizing, solution design, assisting on creating sales proposals (with sales persons) and answering RFPs / public bids.
• Previous experience working with Internet Service Providers or Wireless Service Providers either as an employee, partner or vendor attending the assigned territory (Mexico).
• Grate understanding in mobile core technologies and architectures is a plus.
• Bilingual: Oral and written communication skills, both in Spanish and English. Exceptional ability to clearly articulate messages in English and Spanish. Portuguese is a plus.
• Highly analytical skills, oriented to details.
• Ability to be autodidact and learn new knowledge areas on his/her own.
• Proven track record as a problem solver.
• Highly organized. Capable of working and multi-tasking across multiple projects.
• Exceptional presenter. Strong ability to present to audiences of all sizes, either at technical level or management level (up to C-level).
• Self-motivated, with ability to work without direct supervision.
• Adaptable and flexible, operating in a fast-paced, dynamic environment.
• Ability to work and take quick decisions in complex situations.
• Availability to travel up to 40% of the time.
• Availability to travel on short notice.
• An independent information/network/computer security certification from SANS, (ISC)², ISACA, BS7799/ISO17799 is a plus.
• Experience working on distributed teams is a plus.
• Previous experience working with channels and/or with an assigned quota, is a plus.

1) Cloud Security Solution Expert

• Assist customers with creating multi-cloud and hybrid cloud security blueprints with a focus on vendor-neutral and cloud-agnostic design and implementation best practices
• Become an expert in Fortinet products within cloud solutions
• Maintain knowledge of competitive products and services
• Respond to industry analyst inquiries and conduct demos

2) Trusted Advisor

• Attend customer meetings and provide expert opinion on cloud security design/architecture
• Provide custom architecture and automation code, as per the requirements set by a given customer for their cloud deployments
• Publish reference architectures for specific use cases

3) Continuous Learner

• Dedicate a percentage of their time to ongoing training/education for new technologies
• Help drive technical webinars and hands-on demo’s
• Help the NSE institute for the advanced course materials and with constructive feedback

4) Evangelist

• Publish public information, such as whitepapers and blogs around salient technology topics
• Draft architecture papers for in-depth analysis and reasoning for technology adoption
• Continuous active networking within the industry to build relationships and awareness

Required Skills:

• The ideal candidate will have 10+ years in roles such as SE, Consulting SE, or Solution Architect in the Cloud, Networking, Infrastructure, and/or Cybersecurity industries
• Knowledge and hands-on experience with Kubernetes is required, including architecture, deployment, and security best practices.
• In depth knowledge and hands on experience with two or more of the following cloud platforms: AWS, Azure, GCP, Oracle, Kubernetes
• Proficiency in modern software architecture using CI/CD, DevOps tools (Terraform/Ansible/ CloudFormation / Azure ARM), Infrastructure as Code (IaC), Scalability, and API-first strategy
• Working knowledge of Python, Java and/or other programming languages
• Public Cloud certifications are highly recommended (Azure, AWS or GCP)
• Proven expertise in Networking and Security; industry certifications form leading vendors are highly desirable
• Prior experience in designing and building applications using Container and serverless technologies is preferred
• Excellent presentation and demo skills
• Prior experience working at a cybersecurity and networking consulting company is highly desirable
• Superior documentation and technical writing capabilities
• Three or more years of experience with cloud solutions, virtual platforms, and design high scalable and resilicence infrastructure.
• Proficiency in English language is required
• Comfortable in public speaking

Education:

• Bachelor's Degree or equivalent experience. Graduate Degree favorable

Skills & Qualifications

• Proven ability to sell solutions to Government Accounts.
• A proven track record of quota achievement and demonstrated career stability.
• Experience in closing large deals in Mexico.
• Sales experience selling to Fortune 1000 Major Accounts.
• Selling enterprise network security products and services.
• Experience in managed tools such as Sales Force
• Experience developing and working with Business Partners (optional)

Job Duties and responsibilities

• Generating enterprise business opportunities and managing the sales process through to closure of the sale.
• Achievement of agreed quarterly sales goals .
• Generate a sales pipeline , qualifying opportunities, and accurately forecast pipeline.
• Responsible for sales reports
• Management of the relationship with the different areas of the strategic enterprise accounts
• Generate Account Planning with key Fortinet Partners.
• Build marketing plans to drive incremental sales pipeline and revenues with development funds.
• Partner with Fortinet marketing, Channel and engineering teams to drive revenue growth within region.

Skills & Qualifications

• Solid technical expertise in system architecture and design.
• Ability to study and solve complex technical challenges.
• Familiarity with cybersecurity hardware, systems and infrastructure.
• Detail-oriented with a structured approach to problem solving.
• Experience in developing SOWs, LLD HLDs.
• Scripting is a plus.
• Experience with Fortinet portfolio is a plus
• Bachelor's / University degree in Computer Science, Information Technology, or related field.
• Proven experience as a Professional Services Architect, Consultant or Pre-Sales Engineer.
• In-depth knowledge of enterprise architecture principles and transitional methodologies.
• Relevant industry experience in NGFW and at least 4 of the following technologies: Email Security, Advanced Threat Protection, Endpoint Security, Application Security, Web Application Firewall, Network Security Management, SIEM, Network Virtualization, Software Defined Networks (SDN) and/or other cloud-based technologies.
• Proficiency in verbal and written communication in Portuguese, English and Spanish

Job Duties and Responsibilities

• Collaborate with internal and external stakeholders to understand business requirements and technical constraints during solution, transitional and delivery phases.
• Provide remote and onsite technical consulting expertise in the development of the solution, transition, and delivery strategies, ensuring alignment with enterprise architecture principles.
• Test existing systems and processes, identifying technical requirements and potential challenges during both transition and delivery.
• Support the design and architect solutions, considering scalability, security, and efficiency.
• Work closely with project teams to ensure the implementation of the solutions aligns with the overall strategy.
• Conduct reviews and assessments to ensure compliance with architecture principles and best practices.
• Provide guidance and support to development teams during the implementation of solutions.
• Stay abreast of industry trends and emerging technologies

Skills & Qualifications

• Experience within cybersecurity or data networking verticals

• Solid service delivery background

• Task Management - must have excellent organizational skills and be able to manage workload efficiently. Must be able to take action and progress customer issues in a timely manner.

• A outstanding escalation management background and ability to help drive customer issues to closure

• Analytical Ability – effectiveness in analyzing situations and identifying key issues

• Planning and execution – defining and measuring business goals, monitoring progress, taking escalations when necessary to rectify situations and meet deadlines

• Proactive – taking responsibility for making things happen. Teamwork - Technical expertise, up to date high level telecommunications and internetworking

• Adaptability – maintain performance under pressure to ensure effective decision making

• Influence – using appropriate interpersonal styles and methods of communication to influence others positively to meet objectives of all parties

• Relationships - Service DNA – understanding customer service excellence and identifying areas for improvement on a daily basis - Communications - Knowledge – good operational knowledge and understanding of security products and models deployed in an enterprise/carrier environment

• Service Delivery Best Practices & Enhancements – to advise and implement improved practices & enhancements

• Excellent spoken & written English, Spanish is a plus.

• Operational excellence qualification (ITIL) or experience

Full Responsibilities

• Act as the customer’ Single Point of Contact for Services and Support issues, facilitating conference calls, meetings and engaging the appropriate resources

• Attend Customer premise on site at least once per annum to for the purpose of building and cultivating strong customer relationships

• Identify opportunities for process improvement and coordinate with the appropriate functional team to deliver

• Maintain an intimate understanding of Fortinet’s product overview, support and service capabilities and limitations

• Ensure service delivery across Fortinet and meet or exceed operational KPIs by verifying delivery on a regular basis

• Ensure that quality services are delivered with regard to the agreed (targeted) Service Level Agreements

• Attend regular meetings with the customer to ensure their level of understanding of services purchased are being delivered

• Produce Quarterly reports including service performance and upcoming 90-day plans

• Manage technical escalations by hosting conference calls, facilitating actions and producing customer facing updates

• Effectively articulate the value of Fortinet’s offerings to stakeholders and interested parties

• Manages the customer on-boarding process, including the creation of support plans, escalation matrixes, Fortinet portal overviews and Asset registration

• Review deployed asset and contract registration on a monthly basis advising the account team of any risks or concerns

• Support sales with the renewal process, ensuring quotes are accurate and have been validated prior to submission

• Drive continual process improvements to achieve business goals and maximize customer service

• Build executive/senior relationships within customer and understand the customer’s business practices/procedures, business drivers and corporate culture

• Address any customer satisfaction issues across the customer’s organization and follow up with the relevant stakeholder

• Analyze customer incidents determining how they have been handled; introduce efficiencies by amending process where applicable

• Effectively manage any escalation from receipt and drive to an agreed conclusion, ensuring all relevant parties are available and collaborating to drive a successful outcome and resolution of the issue

• Responsive to direct requests from support leadership, exceptional communication and situational management, continuously aware of the need to update appropriately to the situation, covering all points of view to contain situations through to closure

• Lead on and deliver Root Cause Analysis reports

• Reporting: provide weekly and quarterly updates to the customer and visit on an agreed frequency, work with the customer and agree 90-day plan each quarter.

• Carry out case ticket reviews with the intention of providing constructive feedback to the relevant support teams.

• Ensure the customer is correctly transitioned and setup, deliver awareness on how services and support operate enabling continuity of delivery.

• Spear head data gathering on customer projects/initiatives, and ensure alignment to AS deliverables