Cybersecurity Support Engineer - jobs at Fortinet in Malaysia, Kuala Lumpur

A Cybersecurity Support Engineer is responsible for supporting customers seeking information and guidance on their Fortinet products and subscriptions. As a Cybersecurity Support Engineer at Fortinet in Kuala Lumpur, Malaysia, you will provide technical support to customers while efficiently managing customer requests. You will be the first point of contact for customer inquiries and provide assessments, suggest solutions, and serve as an escalation point as necessary. In this role, you will actively monitor customer service request queues for incoming requests and act on them promptly. Additionally, you will document customer inquiries and resolutions in a manner that will enable subsequent support teams to accurately identify issues and develop solutions. You will also be responsible for helping customers with subscriptions, offering support to tech support teams, and recommending and arranging Fortinet products and services. You should have an excellent customer service mentality and the ability to accurately assess customer needs. This position demands a high level of organization and the ability to handle tasks quickly and accurately. You will need to maintain Fortinet’s technical standards in order to ensure customer satisfaction. To qualify for this position, you will need a degree in computer science, information technology, or a related field or industry experience. Technical certifications from Fortinet or other providers is also highly desirable, though not required. Due to the nature of the job, you must have excellent interpersonal and communication skills. If you’re an experienced Cybersecurity Support Engineer or have the necessary industry experience and certifications, this is an excellent opportunity to join the team at Fortinet and establish yourself in the fast-paced and growing tech industry of Kuala Lumpur. Leverage the helpful resources of Expoint to find out more about this exciting position today!