Advanced Support Engineer - jobs at Fortinet in Malaysia, Kuala Lumpur

As a Cybersecurity Support Engineer, you will:

• Support Fortinet’s customers globally and may travel within APAC region to meet up customer when necessary.
• Understand customer network/security implementation and requirement technically.
• Perform technical issue analysis, troubleshooting and consultation for customer.
• Provide effective communication with customers and colleagues.
• Manage customer expectation correctly.
• Provide technical solution recommendation or workaround for any Fortinet product model limitation/known issue.
• Perform customer case management and escalation.
• Reproduce customer issue/bug in Fortinet APAC lab.
• Fortinet’s Product bug management and escalation to engineering team.
• Provide technical consultation to Level-1 engineer.
• Keep improving technical knowledge and updating latest network/security technology and
  protocols.
• Have knowledge, idea and experience sharing within the team.
• Contribute to the team's success and be part of good team player.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• 4 ~ 7 years working experience in networking/security related field.
• In-depth knowledge of TCP/IP.
• Experience in TCP/IP, dynamic routing and L2/L3 network protocols implementation.
• Good communication and written skills in English.
• Got sense of urgency and capable to handle tense situation.
• Positive, communicative and customer oriented attitude.
• Having any of industry certificates will be an advantage (FCP 7.4, NSE7, FCNSP, CISSP, CCNP, CCSP,CCNA).
• Experience in security products and technology (e.g. Firewall, IPS, DDoS).
• Good exposure in Unix/Linux environment would be a plus.
• Experience in system integration and multi vendor environment.
• Experience in data center deployment.
• Experience in wireless access point.
• Experience in SQL database.
• Bachelor’s Degree in Electrical Engineering or Computer Science or equivalent experience.

As a member of the International Sales Department, you will work closely with the Sales Team to position our Portfolio of Solutions, educate and drive field Systems Engineers in their projects and report product evolution requests to Product Management.

As a Consulting Systems Engineer you will:

• Be a member of the CSE team which covers APAC region.
• Provide second level of pre-sales support assisting the SE organization:
  • Effectively disseminate product knowledge to the Sales Team and SE organization
  • in supporting key projects to ensure Fortinet success
  • in leading technical discussions, articulating the technology and demonstrating differentiated value
  • in conducting compelling solution presentation, demonstrations and POCs
• Build technical material to support sales activities (slideware, solution brief, white papers, success stories, etc.) and design workshops.
• Effectively disseminate product knowledge to the Sales Team and Channel.
• Be the Point of contact for the Product Management team: responsible to report and consolidate customer needs across INTL, validate business case, write and prioritize feature requests.
• Report project activities, analyze project trends and provide market vision.
• Participate in the development of commercial strategies.
• Participate in seminars.
• Travel as required in INTL region.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• Pre-sales experience (10 - 15 years).
• Vendor experience.
• International experience.
• Strong understanding of TCP/IP, Routing, Switching, Network Security, and Application Security, especially Stateful firewall, NGFW, IPS, AntiVirus, SWG, SSL/TLS, IPSEC and SSLVPN, & SDWAN.
• Strong lab hands-on testing on Performance & Features using 3rd party tools such as Spirent, Ixia, & etc.
• Strong trouble shooting on technical issues.
• Good understanding on OT Security, SDN, 4G/5G, CGN, GTP, Virtualization, and Telco Carrier Technology can be a plus.
• Expertise level in at least one of those technologies.
• Strong presentation skills to executives & individual contributors.
• Excellent written and verbal communication skills.
• A self-motivated, independent thinker.
• Bachelor's degree or equivalent experience in network security industry.

As a Cybersecurity Support Engineer, you will:

• Support Fortinet’s customers globally and may travel within APAC region to meet up customer when necessary.
• Understand customer network/security implementation and requirement technically.
• Perform technical issue analysis, troubleshooting and consultation for customer.
• Provide effective communication with customers and colleagues.
• Manage customer expectation correctly.
• Provide technical solution recommendation or workaround for any Fortinet product model limitation/known issue.
• Perform customer case management and escalation.
• Reproduce customer issue/bug in Fortinet APAC lab.
• Perform Fortinet’s Product bug management and escalation to engineering team.
• Provide technical consultation to Level-1 engineer.
• Keep improving on technical knowledge and updating latest network/security technology and protocols.
• Have knowledge, idea and experience sharing within the team.
• Contribute to the team's success and be part of good team player.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• 4 ~ 7 years working experience in networking/security related field.
• In-depth knowledge of TCP/IP.
• Experience in TCP/IP, dynamic routing and L2/L3 network protocols implementation.
• Good communication and written skills in English.
• Got sense of urgency and capable to handle tense situation.
• Positive, communicative and customer oriented attitude.
• Having any of industry certificates will be an advantage (NSE4, NSE7, FCNSP, CISSP, CCNP, CCSP,CCNA).
• Experience in security products and technology (e.g. Firewall, IPS, DDoS).
• Good exposure in Unix/Linux environment would be a plus.
• Experience in system integration and multi vendor environment.
• Experience in data center deployment.
• Experience in wireless access point.
• Experience in SQL database.
• Bachelor’s Degree in Electrical Engineering or Computer Science or equivalent experience.

As a Cybersecurity Support Engineer, you will:

• Provide direct technical support via the phone, chat and web based systems to our customers and partners though-out the APAC Region.
• Troubleshoot Fortinet’s Secure Access Service Edge product, FortiSASE.
• Perform collection, analysis and change recommendations of configuration information.
• Perform collection and analysis of customer system information.
• Recommend corrective actions based on analysis.
• Provide Customer education where needed due to gaps in networking, product knowledge etc.
• Provide consultation of technical documentation, bulletins, and release notes for known problems.
• Perform reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions.
• Follow up on technical cases including proper escalation and management of the case until case closure.
• Manage customer communications and expectations until the closure of each case, conduct and lead customer management meetings regarding escalation.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• Deep understanding of OSI model, routing and switching in L2/L3
• Strong understanding of BGP, IPsec/ADVPN, SDWAN
• Strong Understanding of Authentication protocols - LDAP, SAML, RADIUS, OAuth
• Experience with security products - Firewalls, IDS/IPS, Antimalware
• Deep working knowledge of operating systems - Windows, Mac, Linux
• Strong troubleshooting and problem-solving skills
• Previous call center experience. Supporting data networking products and/or security products is desirable
• Strong communication skills, both written and verbal
• Candidate with 3+ years of experience in a technical support or system administration role in a networking/security company or equivalent education
• Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience
• Advanced knowledge of English (written and spoken) other languages are an advantage

You would act as the Systems Engineer for Enterprise.

As a Systems Engineer, you will:

• Play an integral role in providing pre-sales support and technical consultancy to customers.
• Understudy customer requirements, environment and challenges and able to propose/provide security solution design and implementation solutions to clients.
• Effectively carry out presales function in solution offerings (proposal, demo, presentation, etc.).
• Actively participate in preparing tender documents and proposals, RFPs, RFIs and POC demo.
• Provide professional services and training for channels and distributors.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• At least 5 years of experience in network security or application security.
• Experience in handling big enterprise account, lab setup and proof-of-concept (POC).
• Exceptional skillset in networking/security solutions, such as Routing, Switching, VPN, Firewall, SDWAN, Sandboxing, UEBA, application security, etc.
• Experience in cloud deployment, such as AWS, Azure, Alibaba, Google Cloud, etc.
• Knowledge on SDN, orchestration or multi-vendor integrated deployment.
• Knowledge on hacking technique, exploit simulation or penetration test.
• Excellent communication and presentation skills.

As a Cybersecurity Support Engineer, you will:

• Support Fortinet’s customers globally and may travel within APAC region to meet up customer when necessary.
• Understand customer network/security implementation and requirement technically.
• Perform technical issue analysis, troubleshooting and consultation for customer.
• Provide effective communication with customers and colleagues.
• Manage customer expectation correctly.
• Provide technical solution recommendation or workaround for any Fortinet product model limitation/known issue.
• Perform customer case management and escalation.
• Reproduce customer issue/bug in Fortinet APAC lab.
• Perform Fortinet’s Product bug management and escalation to engineering team.
• Provide technical consultation to Level-1 engineer.
• Keep improving on technical knowledge and updating latest network/security technology and protocols.
• Have knowledge, idea and experience sharing within the team.
• Contribute to the team's success and be part of good team player.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• 4 ~ 7 years working experience in networking/security related field.
• In-depth knowledge of TCP/IP.
• Experience in TCP/IP, dynamic routing and L2/L3 network protocols implementation.
• Good communication and written skills in English.
• Got sense of urgency and capable to handle tense situation.
• Positive, communicative and customer oriented attitude.
• Having any of industry certificates will be an advantage (NSE4, NSE7, FCNSP, CISSP, CCNP, CCSP,CCNA).
• Experience in security products and technology (e.g. Firewall, IPS, DDoS).
• Good exposure in Unix/Linux environment would be a plus.
• Experience in system integration and multi vendor environment.
• Experience in data center deployment.
• Experience in wireless access point.
• Experience in SQL database.
• Bachelor’s Degree in Electrical Engineering or Computer Science or equivalent experience.

As a Consulting Systems Engineer, you will:

• Be a member of the CSE team covering the INTL region (APAC and EMEA).
• Provide a second-level of pre-sales support to assist the Sales/SE organization with:
  
  • Responding to RFPs/RFIs: design, solution specification, product information
  • Supporting key projects to ensure Fortinet success
  • Leading technical discussions, articulating the technology and demonstrating differentiated value
  • Conducting compelling solution presentations, demonstrations, and POCs
• Be responsible for building technical material to support sales activities (slideware, solution briefs, white papers, success stories, etc.) and designing workshops.
• Effectively disseminate product knowledge to the Sales Team and Channel.
• Be the point of contact for the Product Management team: responsible for reporting and consolidating customer needs across INTL, validating business cases, writing and prioritizing feature requests.
• Report project activities, analyze project trends, and provide market vision.
• Participate in the development of commercial strategies.
• Participate in seminars.
• Travel as required in the international region (APAC and infrequent travel to EMEA).
• Be able to self-start and understand the addressable market for your designated technologies.
• Work closely with Product Managers and peer CSE’s to provide your input on product direction and strategy.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• Bachelor's degree or equivalent experience in the network security industry.
• Technical pre-sales experience (8 years).
• Vendor experience in similar fields.
• International experience in a global organization.
• Strong understanding of Web Technology & Security, Network Security, TCP/IP, Routing, Switching.
• Architectural and hands-on experience with cloud infrastructures (AWS, Azure, GCP).
• Expertise level in at least two of the following areas:
  • DDoS : DoS/DDoS detection, analysis and mitigation, Routing protocols (OSPF, BGP), TCP/IP, DNS, vulnerability analysis, network defense, and auditing processes
  • WAAP : OWASP TOP10, WAFEC, Negative/Positive Security model, Signature and Machine Learning based protection, HTTP/2 – HTTP/3, TLS 1.3, API security (OpenAPI, REST, GraphQL), Bot Protection, DoS protection, Threat Analytics
  • DevSec : SDLC, Vulnerability assessment, programming, CI/CD, SAST/DAST, SBoM
  • CASB: Proxy, API, Cloud SaaS (e.g. Office 365, Salesforce, ServiceNow, Box etc)
  • CNP: Cloud IaaS management, Compliance reporting, DevOps, CI/CD, Containers, Kubernetes, and Serverless computing
• Strong presentation skills to executives & individual contributors.
• Excellent English written and verbal communication skills.
• A self-motivated, independent thinker.
• Candidates with hands-on experience with one of the leading vendors are preferred.
• Fortinet NSE 7 or other equivalent certification is a plus.