Technical Account Manager jobs at Fortinet in India

Key Responsibilities

• Handle real-time phone and remote support sessions with customers.
• Provide technical support via web and telephone for Fortinet customers.
• Troubleshoot and support Fortinet’s security and switching product lines.
• Collect, analyze, and recommend changes for customer configurations.
• Analyze customer network information and packet traces for issue resolution.
• Recommend corrective actions and provide proactive solutions.
• Educate customers on networking and product-related knowledge gaps.
• Review technical documentation, bulletins, and release notes to address known issues.
• Replicate customer environments in lab setups for troubleshooting.
• Manage technical cases through proper escalation, follow-up, and closure.
• Ensure effective communication with customers throughout the case lifecycle.

Experience & Technical Skills

• 5–7 years of experience in technical support, preferably in switching networking or network security.
• Strong expertise in switching technologies: VLAN, Inter-VLAN Routing, VTP, EtherChannel, LACP, STP, RSTP, MSTP, DHCP, ARP, Multicast, SPAN, RSPAN, ERSPAN, MC-LAG.
• Solid understanding of TCP/IP and routing protocols (OSPF, BGP) with L2/L3 switches.
• Hands-on experience with security solutions (firewalls, IAM solutions such as ClearPass, Cisco ISE, etc.).
• Proficiency in encryption and authentication standards: SSL, SSH, TLS 1.2/1.3, 802.1x (EAP-PEAP, EAP-TLS, EAP-TTLS), PKI.
• Experience with security technologies: IPSec, IDS/IPS, WIDS.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Working knowledge of Windows, macOS, UNIX, or Linux.
• Prior call center / technical support experience is desirable.

Preferred Skills & Certifications

• Industry certifications such as FCA, FCP Network Security, FCNSA, NSE 1–8, CCNA, CCNP, CWSP .
• Basic experience with NAC, RADIUS, Controllers, Cloud, Access Points, 4G LTE, Switches, Routers, Firewalls, IPS, Mail Security Gateways, and Wireless solutions.
• Knowledge of authentication protocols and methods (LDAP, SSO, MFA).
• Scripting and automation knowledge (Linux, Perl, SQL, Python).

Soft Skills

• Strong English communication skills (written and verbal).
• Positive, customer-oriented, and collaborative mindset.

Education

• Bachelor’s or Master’s degree in Computer Science, Software Engineering , or a related field.
• Equivalent training and experience will also be considered.

As a “Manager Account Manager –Enterprises”, you will:

• Generating Enterprise business opportunities and managing the sales process through to closure of the sale.
• Maintaining C level relationship
• Achievement of agreed quarterly sales goals.
• Generate a sales pipeline, qualifying opportunities, and accurately forecast pipeline.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• Proven ability to sell solutions to Fortune and Competitive Account
• A proven track record of quota achievement and demonstrated career stability
• Experience in closing large deals ( Structuring & maintaining entire sales cycle)
• Excellent presentation skills to executives & individual contributors
• Excellent written and verbal communication skills
• A self-motivated, independent thinker that can move deals through the selling cycle
• Minimum 15 years sales experience selling to Fortune 1000 Major Accounts.
• Minimum 10 years selling Cybersecurity solutions, preferably Security OEM
• Candidate must thrive in a fast-paced, ever-changing environment.
• Competitive, Self-starter, Hunter-type mentality.
• BS or equivalent experience, graduate degree preferred.

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

As a “Manager Account Manager – Telco and SP”, you will:

• Generating Enterprise business opportunities and managing the sales process through to closure of the sale.
• Achievement of agreed quarterly sales goals.
• Generate a sales pipeline, qualifying opportunities, and accurately forecast pipeline.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• Proven ability to sell solutions to Fortune and Competitive Account
• A proven track record of quota achievement and demonstrated career stability
• Experience in closing large deals.
• Excellent presentation skills to executives & individual contributors
• Excellent written and verbal communication skills
• A self-motivated, independent thinker that can move deals through the selling cycle
• Minimum 15 years sales experience selling to Fortune 1000 Major Accounts.
• Minimum 10 years selling Service provider network security products and services.
• Candidate must thrive in a fast-paced, ever-changing environment.
• Competitive, Self-starter, Hunter-type mentality.
• BS or equivalent experience, graduate degree preferred.

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

As a Business Development Manager, you will:

• Develop account plans to achieve goals and exceed quota responsibility.
• Achievement of agreed quarterly sales goals.
• Maximize Fortinet opportunity while providing value added solutions to enterprise institutions.
• Works closely together with the account managers in order to maximize the primary business focus and serves as team leader responsible for the quality and success of activities in the territory.
• Develops relationships with key decision makers, influencers and partners.
• Manages effective working relationships with assigned region MAMs, Technical Sales Engineers, and Consulting Professionals.
• Consistently builds and delivers on an accurate territory pipeline.
• Travels within assigned territory is required.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• 10+ years technology selling experience.
• Proven ability to sell solutions to enterprise customers.
• Experience in the network security industry.
• A proven track record of significant over-quota achievement and demonstrated career stability.
• Experience in closing large deals.
• Selling experience must include one of the following : 1) Firewall/VPN, 2) AV 3) IDS/IDP.
• Excellent presentation skills to executives & individual contributors.
• Excellent written and verbal communication skills.
• Goal oriented individual, with vast interpersonal managerial skills, strong business acumen and positive leadership abilities with proven results in mentoring, motivating and developing teams.
• Bachelor's degree or equivalent, MBA preferred.

As a “Regional Account Manager –”, you will:

• Generating business opportunities and managing the sales process through to closure of the sale.
• Achievement of agreed quarterly sales goals.
• Generate a sales pipeline, qualifying opportunities, and accurately forecast pipeline.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• Proven ability to sell solutions to Fortune and Competitive Account
• A proven track record of quota achievement and demonstrated career stability
• Experience in closing large deals.
• Excellent presentation skills to executives & individual contributors
• Excellent written and verbal communication skills
• A self-motivated, independent thinker that can move deals through the selling cycle
• Minimum 15 years sales experience selling to Fortune 1000 Major Accounts.
• Minimum 10 years selling Service provider network security products and services.
• Candidate must thrive in a fast-paced, ever-changing environment.
• Competitive, Self-starter, Hunter-type mentality.
• BS or equivalent experience, graduate degree preferred.

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

As a “Manager Account Manager –Enterprises”, you will:

• Generating Enterprise business opportunities and managing the sales process through to closure of the sale.
• Achievement of agreed quarterly sales goals.
• Generate a sales pipeline, qualifying opportunities, and accurately forecast pipeline.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• Proven ability to sell solutions to Fortune and Competitive Account
• A proven track record of quota achievement and demonstrated career stability
• Experience in closing large deals.
• Excellent presentation skills to executives & individual contributors
• Excellent written and verbal communication skills
• A self-motivated, independent thinker that can move deals through the selling cycle
• Minimum 15 years sales experience selling to Fortune 1000 Major Accounts.
• Minimum 10 years selling Service provider network security products and services.
• Candidate must thrive in a fast-paced, ever-changing environment.
• Competitive, Self-starter, Hunter-type mentality.
• BS or equivalent experience, graduate degree preferred.

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

As a Technical Support Engineer, you will:

• To provide technical support via phone and web-based systems for customers based in SAARC, ME, and EMEA-based regions.
• Thorough analysis and investigation of customers' reported problems and provide turnkey solutions through debugging, packet captures, and traffic flow analysis, which may also involve reproducing customers' sophisticated network setup in the lab environment.
• Report and follow up with engineering and development to address and resolve product issues.
• Own and manage technical cases and recommend corrective actions based on troubleshooting and analysis.
• Running real-time phone or remote access sessions with customers.
• Develop core competency on Fortinet’s product line and technologies.

We Are Looking For:

• Network Security Expert (NSE7) or CCNA/CCNP certified.
• Good understanding of data networking protocols, specifically TCP/IP, routing, and switching fundamentals.
• Strong troubleshooting and problem-solving skills in various OSI layer protocols.
• Hands-on experience in IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.
• Working knowledge of Linux OS, virtualization technologies, and cloud computing.
• Experience in Python or any similar language will be an added advantage.
• Exemplary skills in oral and written communication include the ability to speak clearly and persuasively, listen carefully to ensure a full understanding of the situation, and respond well to questions when dealing with both positive and negative situations.
• 4 or more years of experience in the computer networking or security industry.