Systems Engineer - Subject Matter Expert jobs at Fortinet in Germany

Systems Engineer – Subject Matter Expert

In this key role a Systems Engineer will work closely with a sales representative in a defined district. The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales activities, and selected post-sales activities.

Responsibilities:

• Understanding of the Fortinet portfolio with the ability to demonstrate and articulate technical and business value.
• Strong foundational knowledge in security and networking technology and specifically in our “core technology”, FortiOS-based products.
• Subject Matter Expert and first contact in an assigned technical domain within or across assigned sales district. Manage domain use cases, competitive intelligence, and differentiation. Excellent product integration & customization skills including relevant 3^rdparty integrations.
• Create sales opportunities by identifying solutions to customer problems and assist in qualifying sales leads from a technical perspective. Discover opportunities to upsell and cross-sell Fortinet solutions. Initiate and influence project decisions.
• Manage and lead all aspects of the technical sales engagement from general queries to demos, RfX, and PoC’s around features, specifications, and functionality to integration. Provide architecture and implementation design consultation and best practice guidance for strategic opportunities.
• Act as trusted advisor for assigned accounts and maintain the technical relationship with the customer. Discover opportunities to upsell and cross-sell Fortinet solutions. Work closely with the regional escalation manager, technical support team and engineering to ensure customer's technical issues are answered and resolved.
• Collaborate with peers, Consulting System Engineers (CSE’s), Solution Architects, Business Consultants, Professional Services and/or Partners on complex opportunities. Capture and manage customer requirements through the Consulting System Engineering Team to Product Management.
• Support PreSales, Sales & Channel enablement activities and events.

Required Skills:

• Minimum of 5 years’ experience in pre-sales support with proven success.
• Expert level knowledge in networking (LAN, WIFI, WAN, SDN, routing, switching), and network security (Next-Gen Firewalls, Intrusion Detection, encryption protocols).
• Strong customer focus to address complex technical and business requirements with a self-motivated, positive attitude. Goal-driven, adapting to shifting priorities, demands and timelines.
• Knowledge of the following domains is a plus:
  • Datacenter architectures (e.g. ACI, NSX-T)
  • Security Architectures (e.g. Zero Trust, SASE)
  • Modern Software Architectures (e.g. DevOps, IaC)
  • Cloud Architectures with at least one public cloud specialization
  • Security Operations (e.g. Orchestration, Automation, SIEM Tools)
  • IT Security standards (e.g. BSI 200-x, ISO2700x, COBIT, NIST) and/or relevant regulations (EU-DSGVO, BDSG, NIS-2/KRITIS).
• Excellent German and English language skills.
• Ability to interface with senior levels of internal / external organizations is required.
• Expert level verbal & written communication, presentation, prioritization, and interpersonal skills.
• Deep level experience in installation and configuration of network devices, systems (UNIX/Linux, Windows-based, virtualized and containers), public-clouds, and scripting (ideally Ansible, Terraform, Python with good knowledge of APIs).
• Willingness to travel 20-50% of time.

Education:

• Bachelor’s degree or equivalent experience. Graduate degree preferred.

We require candidates with the ability to identify and resolve problems in a timely manner; to gather and analyze information and to skillfully develop alternative solutions for customers.As a member of the Advanced Services Team, you will build and maintain a long-term technical relationship with your customers, while providing best in class technical solutions. You will work with research and development groups, sales teams and regional support teams in a fast paced environment.All positions require strong oral and written communication skills. Oral communication skills include the ability to speak clearly and persuasively, to listen carefully to ensure full understanding of the situation, and to respond well to questions when dealing with both positive and negative situations. All positions also require the ability to write clearly to provide full information as well as to understand and interpret written information.

• Advanced troubleshooting on the full range of Fortinet products
• Track, maintain and prioritize technical cases including proper escalation until case closure
• Take initiatives and ownership of customer incidents to drive for timely resolutions
• Manage customer communications and expectations until the closure of each case
• Build and maintain a long-term technical relationship with your customers
• Participate in customer conference calls or face to face customer meetings to discuss technical issues
• Reproduce customer environments on lab equipment, recommend potential new solutions
• Produce reports to summarize service activity and performance
• Report Software/Hardware related issues to R&D department and assure follow-up
• Develop best practices deployment and troubleshooting documentation
• Create technical documentation and bulletins to improve internal and external knowledge base• Strong understanding of data networking protocols, specifically TCP/IP, routing and switching
• Strong troubleshooting and problem solving skill
• Effective communication and customer handling skills
• Experience in security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall)
• Previously worked in a technical support position with the telco and large enterprise space.
• Deep working knowledge of Windows, Linux or Unix • Previous experience on Fortinet products is an advantage
• Educational and Experience Requirements:
• 4-6 years of experience in a technical support role
• Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable
• Advanced knowledge of English (written and spoken) other languages are an advantage

• Previous Fortinet certification is preferred but not essential - NSE 4 /FCP _NS

Systems Engineer – Subject Matter Expert (SME) – Public Sector Government

In this key role a Systems Engineer will work closely with a sales representative in a defined district. The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales activities, and selected post-sales activities.

Responsibilities:

• Understanding of the Fortinet portfolio with the ability to demonstrate and articulate technical and business value.
• Strong foundational knowledge in security and networking technology and specifically in our “core technology”, FortiOS-based products.

· Subject Matter Expert and first contact in an assigned technical domain within or across assigned sales district. Manage domain use cases, competitive intelligence, and differentiation. Excellent product integration & customization skills including relevant 3^rdparty integrations.

• Create sales opportunities by identifying solutions to customer problems and assist in qualifying sales leads from a technical perspective. Discover opportunities to upsell and cross-sell Fortinet solutions. Initiate and influence project decisions.
• Manage and lead all aspects of the technical sales engagement from general queries to demos, RfX, and PoC’s around features, specifications, and functionality to integration. Provide architecture and implementation design consultation and best practice guidance for strategic opportunities.
• Act as trusted advisor for assigned accounts and maintain the technical relationship with the customer. Discover opportunities to upsell and cross-sell Fortinet solutions. Work closely with the regional escalation manager, technical support team and engineering to ensure customer's technical issues are answered and resolved.
• Cjogollaborate with peers, Consulting System Engineers (CSE’s), Solution Architects, Business Consultants, Professional Services and/or Partners on complex opportunities. Capture and manage customer requirements through the Consulting System Engineering Team to Product Management.
• Support PreSales, Sales & Channel enablement activities and events.

Required Skills:

• Minimum of 5 years’ experience in pre-sales support with proven success.
• Expert level knowledge in networking (LAN, WIFI, WAN, SDN, routing, switching), and network security (Next-Gen Firewalls, Intrusion Detection, encryption protocols).

· Strong customer focus to address complex technical and business requirements with a self-motivated, positive attitude. Goal-driven, adapting to shifting priorities, demands and timelines.

• Ability to interface with senior levels of internal / external organizations is required.
• Expert level verbal & written communication, presentation, prioritization, and interpersonal skills.
• Deep level experience in installation and configuration of network devices, systems (UNIX/Linux, Windows-based, virtualized and containers), public-clouds, and scripting (ideally Ansible, Terraform, Python with good knowledge of APIs).
• Knowledge of the following domains is a plus:

o Datacenter architectures (e.g. ACI, NSX-T)

o Security Architectures (e.g. Zero Trust, SASE)

o Modern Software Architectures (e.g. DevOps, IaC)

o Cloud Architectures with at least one public cloud specialization

o Security Operations (e.g. Orchestration, Automation, SIEM Tools)

o IT Security standards (e.g. BSI 200-x, ISO2700x, COBIT, NIST) and/or relevant regulations (EU-DSGVO, BDSG, NIS-2/KRITIS).

• Excellent German and English language skills.
• Willingness to travel 20-50% of time.

Education:

• Bachelor’s degree or equivalent experience. Graduate degree preferred.

This role requires to be in the office 4 days/week.

As a ETAC Senior Engineer you will:

• Running real-time phone or remote access sessions with customers
• Provide direct technical web and telephone support to Fortinet customers.
• Support and troubleshooting on the wireless and switching range of Fortinet products.
• Collection, analysis and change recommendations of configuration information.
• Collection and analysis of customer network information.
• Collection and initial analysis of packet trace information
• Recommend corrective actions based on analysis.
• Provide customer education where needed due to gaps in networking, product knowledge, etc.
• Consultation of technical documentation, bulletins, and release notes for known problems.
• Reproduction of customer environments on lab equipment.
• Follow up on technical cases, including proper escalation and management of the case until case closure.
• Manage customer communications and expectations until the closure of each case.

We Are Looking For:

• 5 to 7 years of experience in a technical support role in a wireless networking/wireless security company or equivalent education
• Strong understanding of Wi-Fi 802.11 networks and 4G LTE experience.
• Strong understanding of TCP/IP, routing protocols, and L2/L3 switches.
• Experience with security products: firewalls, IPsec, IDS/IPS, and WIDS
• Strong troubleshooting and problem-solving skills.
• Extensive working knowledge of Windows, MACOs, UNIX or Linux
• Previous call center experience, preferably supporting data networking products and/or security products, is desirable.
• Strong English and German skills both written and verbal.
• Positive, communicative, and customer-oriented attitude
• Having any of industry certificates (FCNSA, CCNA, CCNP, CWSP)
• Basic experience with security devices (Controllers, Cloud, Access Points, 4G LTE, Switches, Routers, Firewalls, IPSs, Mail Security gateways, etc.)
• Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
• Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication, etc.)
• Knowledge of Linux, Perl Scripting, SQL, Python

Systems Engineer – GSI

A digital world you can always trust - is essential to achieving just and sustainable societies. We believe it is our responsibility to deliver on that vision by innovating sustainable security technologies, diversifying cybersecurity talent, and promoting responsible business across our value chain.

In this key role a Systems Engineer will work closely with sales representatives in our GSI vertical. The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales activities, and selected post-sales activities.

Responsibilities:

• Understanding of the Fortinet portfolio with the ability to demonstrate and articulate technical and business value.
• Strong foundational knowledge in security and networking technology and specifically in our “core technology”, FortiOS-based products.
• Subject Matter Expert and first contact in an assigned technical domain within or across assigned pre-sales district for GSIs. Manage domain use cases, competitive intelligence, and differentiation. Excellent product integration & customization skills including relevant 3^rdparty integrations.
• Create sales opportunities by identifying solutions to customer problems and assist in qualifying sales leads from a technical perspective. Discover opportunities to upsell and cross-sell Fortinet solutions. Initiate and influence project decisions.
• Manage and lead all aspects of the technical sales engagement from general queries to demos, responses to RfX, driving PoC’s and enablement around features, specifications, and functionality to integration. Provide high-level architecture and implementation design consultation and best practice guidance for strategic opportunities.
• Act as trusted advisor for assigned GSI accounts and maintain the technical relationship with the customer. Discover opportunities to upsell and cross-sell Fortinet solutions. Work closely with the regional escalation manager, technical support team and engineering to ensure customer's technical issues are answered and resolved.
• Collaborate with peers, Consulting System Engineers (CSE’s), Solution Architects, Business Consultants, Professional Services and/or Partners on complex opportunities. Capture and manage customer requirements through the Consulting System Engineering Team to Product Management.
• Support PreSales, Sales & Channel enablement activities and events.

Required Skills:

• Minimum of 3 years’ experience in pre-sales support for GSIs with proven success.
• Deep level knowledge in the design and delivery of GSI related service and solution offerings.
• Expert level knowledge in networking (LAN, WIFI, WAN, SDN, routing, switching, Internet services administration), and network security (Next-Gen Firewalls, Intrusion Detection, encryption protocols).
• Strong customer focus to address complex technical and business requirements with a self-motivated, positive attitude. Goal-driven, adapting to shifting priorities, demands and timelines.
• Knowledge of the following domains is a plus:
  • Datacenter architectures (e.g. ACI, NSX-T)
  • Security Architectures (e.g. Zero Trust, SASE, SD-WAN)
  • Modern Software Architectures (e.g. DevOps, IaC)
  • Cloud Architectures with at least one public cloud specialization
  • Security Operations (e.g. Orchestration, Automation, SIEM Tools)
  • IT Security standards (e.g. BSI 200-x, ISO2700x, COBIT, NIST) and/or relevant regulations (EU-DSGVO, BDSG, NIS-2/KRITIS).
  • Scripting (ideally Ansible, Terraform, Python with good knowledge of APIs)
• Excellent German and English language skills.
• Ability to interface with senior levels of internal / external organizations is required.
• Expert level verbal & written communication, presentation, prioritization, and interpersonal skills.
• Deep level experience in installation and configuration of network devices, systems (UNIX/Linux, Windows-based, virtualized and containers), public-clouds
• Willingness to travel 20-50% of time.

Bachelor’s degree or equivalent experience. Graduate degree preferred

Senior Systems Engineering Manager – Public Sector

Objective:

In this key role, you will lead a Manager and a Team of Systems Engineers for the Public District. You work closely with the District Sales Director towards the team success. This position requires strong Leadership Skills as well as Problem solving & organizational skills and a strong Security Market understanding.

Responsibilities:

• Lead a comprehensive range of world-class security experts – from senior consultants to products experts
• Recruit the best Talents and senior Professionals in our Industry
• Partner with the District Sales Director and Sales Leadership Team to drive initiatives towards sales excellence
• Establish and maintain relationship with Public customers, prospects and Partners at senior level
• Understand and address key challenges of our clients, qualify opportunities effectively
• Address proactively future market demands and high potential growth engines
• Collaborate with the German and DACH Pre-Sales Management Team to align initiatives
• Act as an escalation point for pre- and post-sales technical issues

Required Skills:

• Minimum 2 years as first line Systems Engineering Manager
• Deep knowledge of industry cyber security market trends, e.g. SASE, ZTNA, SecOps
• Knowledge how to map cyber security solutions to business requirements
• A good combination of management, technical and business skills
• Strong presentation skills to C-Level & individual contributors
• Strong written and verbal communication skills, fluent in German, English
• Good network to Public sector contacts in the region
• A self-motivated, independent thinker that can move complex projects through the sales cycle

• Bachelor's degree or equivalent experience in network security industry, MBA preferred.