Technical Writer jobs at Fortinet in Canada, Burnaby
Fortinet Technical Content Developer AI Canada, British Columbia, Burnaby
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The successful candidate will work closely with Product Managers, Developers, QA, writers, and others to understand new features, use cases, and customer scenarios to:
- Own and publish new feature guides, administration guides, reference materials, and use-case scenarios for new software releases
- Update and automate the release notes process for products
- Receive and address feedback with the goal of filling content gaps and continually improving content
- Use internal AI and LLM to speed the writing process and optimize quality
- Develop tools with AI’s assistance to automate repetitive tasks
- Apply data-driven approach to analyzing knowledge gaps using data analytics and AI assistance
- Train LLMs with product knowledge to answer customer questions on product concepts and configurations
- Contribute to modernizing the authoring and publishing process using scripting and automation
We Are Looking For:
- Experience and curiosity with GenAI and its use cases to automate time-consuming tasks
- Experience working in software development environments
- Ability to convert complex technical information into clean, concise, and coherent end-user documentation
- Experience using scripting languages (Python, php, etc..) to automate tasks
- Experience with HTML and Javascript for web-based publishing
- Experience using AI to enhance and enrich technical writing
- Experience with building tools to automate writing, researching, authoring, and publishing tasks
- BA or BS degree, preferably in computer science, computer engineering, electrical engineering, MIS, or a related field
The Canada base salary range for this full-time position is expected to be between $61,000 - $82,000 annually. Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.
These jobs might be a good fit
Share
The successful candidate will work closely with Product Managers, Developers, QA, writers, and others to understand new features, use cases, and customer scenarios to:
- Own and publish new feature guides, administration guides, reference materials, and use-case scenarios for new software releases
- Update and automate the release notes process for products
- Receive and address feedback with the goal of filling content gaps and continually improving content
- Use internal AI and LLM to speed the writing process and optimize quality
- Develop tools with AI’s assistance to automate repetitive tasks
- Apply data-driven approach to analyzing knowledge gaps using data analytics and AI assistance
- Train LLMs with product knowledge to answer customer questions on product concepts and configurations
- Contribute to modernizing the authoring and publishing process using scripting and automation
We Are Looking For:
- Experience and curiosity with GenAI and its use cases to automate time-consuming tasks
- Experience working in software development environments
- Ability to convert complex technical information into clean, concise, and coherent end-user documentation
- Experience using scripting languages (Python, php, etc..) to automate tasks
- Experience with HTML and Javascript for web-based publishing
- Experience using AI to enhance and enrich technical writing
- Experience with building tools to automate writing, researching, authoring, and publishing tasks
- BA or BS degree, preferably in computer science, computer engineering, electrical engineering, MIS, or a related field
The Canada base salary range for this full-time position is expected to be between $61,000 - $82,000 annually. Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.
These jobs might be a good fit
