Bps Delivery Specialist jobs at Fortinet in Canada, Burnaby

Key Responsibilities

• Cloud Infrastructure Management:
  • Administer and maintain private cloud platforms including OpenStack, Proxmox, and VMware vSphere.
  • Design and execute migration plans from public cloud platforms (e.g., GCP, AWS) to private cloud environments.
  • Build and manage Infrastructure-as-Code (IaC) frameworks for automating OS, application, and network provisioning.
• Automation:
  • Automate recurring operational tasks using tools like Ansible and Terraform to increase reliability and efficiency.
  • Create CI/CD pipelines with GitLab
• Linux System Administration:
  • Manage and support Linux servers across multiple distributions such as Ubuntu, Red Hat, and Oracle Enterprise Linux (OEL).
• Monitoring & Troubleshooting:
  • Monitor performance across servers, VMs, containers, applications, and networks.
  • Troubleshoot and resolve issues related to infrastructure, including network components, security appliances, servers, and storage.
• On-call Support:
  • Participate in on-call rotations to provide 24/7 support for critical systems and ensure high service availability.

Qualifications & Experience

• 5+ years of experience managing production environments.
• Must have hands-on experience in OpenStack & Ceph Administration.
• Expertise in server virtualization technologies such as KVM and VMware.
• Strong Linux server administration skills (RHEL, CentOS, Ubuntu).
• Solid understanding of network administration and standard protocols.
• Experience with monitoring tools like Zabbix or Nagios.
• Proficiency in at least one scripting language (e.g., Python, Bash).
• Skilled in Ansible and Terraform for configuration and provisioning automation.
• Experience troubleshooting complex systems in Linux/OpenStack/Kubernetes environments.
• Strong analytical and problem-solving skills, with the ability to analyze logs and identify root causes.
• Excellent organizational, multitasking, and communication skills.

Preferred Qualifications (Nice to Have)

• RHCE (Red Hat Certified Engineer) certification.
• OpenStack certification.
• Experience with container platforms such as Docker and Kubernetes.
• Familiarity with Software-Defined Storage (Ceph) and Networking (OVN/OpenvSwitch).
• Prior experience in maintaining a 24/7 global service environment.

The Canada base salary range for this full-time position is expected to be between $112,000 - $137,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.

The Cloud Network Specialist will help with the deployment and maintenance and monitoring of Fortinet cloud infrastructure. The network specialist will ensure that the network is running efficiently by collecting performance data, addressing any security-related concerns, anticipating problems and doing the necessary troubleshooting. The cloud network specialist will also work with other teams to provide network access and services as required.

We Are Looking for:

• Bachelor’s degree in computer science or equivalent experience
• Experience with Layer 2 LAN technologies such as STP, MSTP, RSTP
• Experience with HA related protocols such as VRRP, MLAG
• Experience with monitoring tool and protocols such as SNMP, Syslog
• Experience with network protocols such as ARP, DHCP, DNS, VRRP
• Experience with Layer 3 routing protocols such as OSPF, BGP
• Experience with NGFW and network security systems
• Experience with EVPN deployments.
• CCNP level or higher
• Good to have knowledge of network automation using (python, ansible, terraform)
• Good to have knowledge of SDN (OVS, OVN)
• Good to have experience with network observability tools such and Prometheus, influxdb, grafana, gnmi.

The Canada base salary range for this full-time position is expected to be between $83,500 - $102,100 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.

Job Responsibilities:

• QA, validate and support the infrastructure of global private cloud.
• Design, execute and analyze the test scenarios, cases and results.
• Troubleshoot and resolve technical problems during QA progress, both individually and as part of the broader team.
• Focus on continuous improvement - always be looking for improvement, automation and optimization opportunities from the cloud product test tasks.
• Actively share knowledge across the team and support your peers.

Skills Required:

• Over 3 years of experience in private or public cloud platform validation and QA with the following knowledge and capabilities.
  • Execute feature, bug fix, performance or stability test cases by using a combination of manual and automated testing techniques and analyzing code.
  • Identify, document, and track software defects found during testing.
  • Select, execute and maintain automation test framework.
  • Design and develop comprehensive test cases and detailed test plan
• OpenStack experience preferred.
• Cloud Management System experience preferred.
• Linux server administration experience (RHEL, CentOS, Ubuntu, etc.).
• At least one programming/scripting language (Python, Bash, etc.).
• Excellent ability to analyze, identify, and resolve software issues.
• Excellent ability to organize, multitask, work individually and in a team.
• Excellent verbal and written communication skills.

The Canada base salary range for this full-time position is expected to be between $92,300 - $112,800 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.

Job Duties
• Support the design, deployment, and upkeep of SOC infrastructure on private cloud.
• Help configure and maintain Fortinet Fabric products, including FortiAnalyzer, FortiSOAR, and FortiWeb.
• Facilitate customer onboarding and troubleshoot data collection issues.
• Monitor the performance, capacity, and security of SOC infrastructure.
• Contribute to the creation and maintenance of standard operating procedures (SOPs) and knowledge management resources.
• Aid in the development of automation processes and SOAR playbooks.
• Collaborate with various product teams to address challenges related to SOC technologies.
• Coordinate with the product Dev/QA teams to prepare and test new firmware releases.

Required Technical Skills & Experiences
• Proficient in network and security technologies, with hands-on experience in firewalls, SIEM, and SOAR; familiarity with Fortinet products is preferred.
• Experienced in designing and configuring private and public cloud environments, with a preference for knowledge of OpenStack.
• Solid grasp of IT service management processes, including configuration, change, capacity, and incident management.
• Hands-on experience with Linux operating systems, with desirable skills in Bash and Python scripting.
• Knowledgeable about SOC operations and the Incident Response Life Cycle, with prior experience in a SOC environment preferred.
• Familiar with layered security principles across data, OS, and network levels.
• Understanding of network concepts, protocols, and services.
• Familiarity with the Software Development Life Cycle (SDLC) and software build management practices.

Required Soft Skills
• Collaborative team player with a strong focus on solutions and effective conflict resolution skills.
• Proficient in multitasking and managing time and stress effectively.
• Self-motivated and proactive, demonstrating a willingness to embrace new challenges and learning opportunities.
• Values discipline, consistency, and effective communication in all interactions.
• Excellent verbal and written communication skills.

Educational & Certification Requirements
• Bachelor’s degree in Computer Science, Information Security, or a related discipline.

The Canada base salary range for this full-time position is expected to be between $83,000 - $102,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.

Job Duties

• Execute feature test on a 0-day malware detection product
• Execute regression testing on Fortinet based products using a combination of manual and automation testing techniques.
• Work closely with developers to understand new features
• Create and execute test specifications and test cases.
• Identify, document, and track software defects found during testing. Work closely with developers to ensure defects are correctly identified and fixed

Experience Required

• Software testing experience
• A degree or technical diploma in Computer Science, Computer Technology, or related field
• Understanding of TCP/IP, routing, DNS, DHCP, routing and switching
• Knowledge of general QA procedures and methodologies, as well as software development fundamentals
• Experience configuring, installing, and troubleshooting server software and hardware in a Windows and Unix environment
• Ability to work on assigned tasks under tight time constraints
• Demonstrated ability to write clear and reproducible problem reports, and test results
• Demonstrated knowledge of EXSI, KVM, HyperV, Linux, Sniff, or Ethereal
• Demonstrated skills in scripting languages, such as PYTHON, shell are considered assets
• Knowledge of database a plus
• Knowledge of public cloud platforms is preferred

The Canada base salary range for this full-time position is expected to be between $75,000 - $100,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.

Job Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person, through ticket system or over the phone.
• Write training manuals.
• Train computer users.
• Maintain daily performance of computer systems.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.

Job Experience Required:

• 1+ years in overall IT support experience
• Experience in the client disk encryption, service monitoring application, ITSM and endpoint management tools
• Ability to multi-task in a dynamic environment with changing priorities
• Support experience for Windows AD, Windows, Mac OS, and Linux
• Good understanding of IP Networking concepts (LANs, WANs, DNS, DHCP, VPNs, etc)
• Team/results-oriented, flexible, proactive, self-starter
• Strong communication skills, both written and verbal, and organization skills
• Excellent customer service skills

Educational Requirement:

• Bachelor's Degree in Computer Science or Engineering preferred

The Canada base salary range for this full-time position is expected to be between $65,000 - $80,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.

This role focuses on supporting users in deploying services based on OpenStack and Kubernetes, resolving network-related issues, designing robust cloud network architectures, and enhancing infrastructure automation.You will collaborate with internal teams and clients to deliver scalable and secure cloud environments tailored to their needs.
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•  Assist users in deploying services on OpenStack and Kubernetes platforms.
•  Troubleshoot and resolve user network issues across cloud environments.
•  Design and implement cloud network solutions including VLAN, VXLAN, and overlay networks.
•  Provide expert support for cloud infrastructure deployment, including automated script support.
•  Manage and maintain large-scale virtual and physical networks.
•  Support deployment and network design of cloud platforms, ensuring best practices and scalability.
•  Configure and manage networking devices, particularly FortiGate firewalls, switches, and routers.
•  Integrate and manage Kubernetes networking with CNI plugins.
•  Use Terraform to define, provision, and manage cloud infrastructure.
•  Work with OpenStack Neutron, OVN, and OVS for virtual network configurations.
•  Collaborate on troubleshooting and optimizing routing and switching protocols in complex environments.
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Must-have Qualifications:
•  Strong understanding of network protocols, including TCP/IP, routing, and switching.
•  Hands-on experience with VLAN, VXLAN, and overlay networks.
•  Experience in configuring and managing network devices (especially FortiGate).
•  Proficiency with Terraform and infrastructure-as-code principles.
•  Practical experience with Kubernetes CNI and container networking.
•  Familiarity with OpenStack basic operations, especially networking components.
•  Strong analytical and problem-solving skills in complex network environments.
•  Ability to communicate technical concepts clearly with clients and internal teams.

The Canada base salary range for this full-time position is expected to be between $92,000 - $112,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.