Director Ecommerce Product Delivery jobs at Ford

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

In this position...

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

In this position...
At Ford, we're dedicated to keeping our customers moving. The Ford Customer Service Division (FCSD) is at the heart of this commitment, ensuring that every Ford vehicle continues to deliver a trusted experience throughout its lifetime. Within FCSD, our Service Parts Engineering team plays a critical role. We are the "eyes, ears, and voices" of Ford, directly impacting customer satisfaction and revenue generation by ensuring the right part, with the right quality, is available at the right time for our growing service product business. We bridge the gap between production engineering, manufacturing, and customer experience, making sure every component meets the unique demands of aftersales and fleet needs.

We are seeking a highly detail-oriented and dynamic Electrical Engineer to join our Service Parts Engineering team. This role is crucial for delivering the lifetime value our customers expect from Ford. You will be instrumental in ensuring the seamless flow of service parts, from initial design concepts through to end-of-life, directly impacting customer satisfaction and business success. If you are passionate about product integrity, enjoy complex problem-solving, and thrive in a collaborative, data-driven environment, this is the role for you.

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

In this position...
At Ford, we're dedicated to keeping our customers moving. The Ford Customer Service Division (FCSD) is at the heart of this commitment, ensuring that every Ford vehicle continues to deliver a trusted experience throughout its lifetime. Within FCSD, our Service Parts Engineering team plays a critical role. We are the "eyes, ears, and voices" of Ford, directly impacting customer satisfaction and revenue generation by ensuring the right part, with the right quality, is available at the right time for our growing service product business. Our team bridges the gap between production engineering, manufacturing, and customer experience, making sure every component meets the unique demands of aftersales and fleet needs.

We are seeking an experienced and inspiring Supervisor (Mechanical) to lead a team of talented engineers within our Service Parts Engineering group. In this pivotal role, you will be responsible for guiding and developing your team, overseeing the execution of critical service product development initiatives, and ensuring the seamless flow of service parts from concept to end-of-life. This position requires a blend of deep technical expertise, strong project management capabilities, and proven leadership skills to drive operational excellence and foster a high-performing team environment. If you are passionate about product integrity, enjoy mentoring and developing others, and thrive in a dynamic, data-driven environment focused on customer lifetime value, we encourage you to apply.

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.

In this position...

Come help build a better world, where every person is free to move and pursue their dreams. Ford Motor Company was built on the belief that freedom of movement drives human progress. It’s a belief that has fueled our passion to create great cars and trucks. And today, it drives our commitment to become the world’s most trusted mobility company, designing vehicles for a smart world that helps people move more safely, confidently, and freely. Ford is experiencing significant business transformation in an ever-changing digital world. We are dedicated to delivering distinctive products and solutions, having an “always on” relationship with customers and continuously improving our user experience.

Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide. Integrated Services creates and markets new customer products and experiences by integrating hardware, software, and services across Ford Blue, Model e, Ford Pro and Lincoln. Within Integrated Services, our Digital Product Team leads the charge on creating innovative software for our customers. Through listening to customers, research, and a deep understanding of the market, this team leads the future on how Ford can differentiate its vehicles and create experiences customers love. We are looking for passionate product professionals who will continue to help us redefine the future of mobility.

As a Digital Product Manager at Ford, you will work cross-functionally to ensure the products we build will meet and elevate our customer's experience. This role will be based out of Dearborn, MI.