Technical Leader - Full Stack Gcp jobs at Ford in India, Chennai

Job Roles & Responsibilities:

• Receive, review, and respond to technical queries from the field through:
• Technical Support Request (TSR),
• Emails (when GTAC is down or not operational),
• Handling inbound calls (after submitting TSR),
• Utilizing SWIS calls (Call volume at 5%) and making outbound calls as needed.
• Regularly track all open/ageing concerns for timely resolution and update the vehicle status.
• Daily update the TSR status in the TSR tracking sheet on SharePoint until the Repair Order (RO) is invoiced.
• Aim to answer all incoming phone calls within three rings to minimize missed calls.
• Escalate issues to the TAC Supervisor within 24 hours if there is a delay in diagnostics by the dealer and TAC.
• Follow the escalation matrix to ensure that open concerns are resolved within the specified 1-day time limit.
• Provide justification for any TSRs open beyond 2 days to the TAC Supervisor/TSO manager.
• Prepare alerts with relevant documents for thermal and safety-related events and forward them to the TAC Supervisor for validation.
• Assist dealer technicians with module programming through SWIS, phone, or WebEx when dealers face execution challenges.
• Update the TSR tracking sheet for repeat failure concerns.
• Inform the IMG TAC Supervisor about repeat repair TSRs from the first day for guidance.
• Report any abnormalities in PTS, TSR, SWIS, Servis2, PAR, and WSM to the respective stakeholders for correction.
• Discuss warranty rejection repairs with the dealer and ZM after consulting with the IMG TAC Supervisor.
• Communicate technical issues with service parts to the PDC (Parts Dispatch Centre)/PCA (Product Concern Analyst) team.
• Review and adjudicate Prior Approval Requests (PARs) in Servis2.
• Address low TAC survey scores by finding resolutions and enhancing skills through appropriate training.
• Analyze the "Not Fixed Right First Time" (Not FIRFT) customer verbatim and update the gap analysis on SharePoint for FSE review.

We are seeking an enthusiastic and motivated Technical Product Manager to join our growing product team. This role offers a fantastic opportunity for an aspiring product professional to gain hands-on experience across the entire product development lifecycle. The ideal candidate will possess a foundational understanding of technical product management principles, a keen interest in technology, and practical experience using Jira. You will work closely with senior product managers, engineering teams, and other stakeholders to contribute to our product strategy and execution.

Position Duties & Responsibilities

• Deliver complete data solutions across the SDLC, from design to deployment, based on senior guidance and best practices.
• Contribute quantifiably to business goals by ensuring technical work addresses key challenges or improves outcomes.
• Collaborate effectively with other team members to gain a clear understanding of business needs and translate them into technical tasks.
• Help the team meet deadlines and maintain high data quality standards across projects.
• Share knowledge and reuse existing code to accelerate development and maintain consistency.
• Evaluate and propose new tools or solutions that optimize time, effort, and support the best business choices.
• Contribute to code and design reviews, providing constructive feedback and identifying potential issues.
• Produce clear and comprehensive documentation, including technical design documents for moderately difficult features.
• Propose design improvements and apply patterns to solve new data problems effectively.
• Configure CI/CD pipelines, manage deployments, and resolve production incidents efficiently.
• Implement automated testing strategies and comprehensive logging in workflows.
• Create and maintain dashboards and alerts, and analyze performance metrics to ensure data system health.
• Proactively acquire new skills, stay current with industry trends, and apply learning to continuously improve systems.
• Lead small initiatives and identify process improvements, owning features end-to-end.
• Influence team technical decisions and contribute to coding standards.

Position Duties & Responsibilities

• Deliver complete data solutions across the SDLC, from design to deployment, based on senior guidance and best practices.
• Contribute quantifiably to business goals by ensuring technical work addresses key challenges or improves outcomes.
• Collaborate effectively with other team members to gain a clear understanding of business needs and translate them into technical tasks.
• Help the team meet deadlines and maintain high data quality standards across projects.
• Share knowledge and reuse existing code to accelerate development and maintain consistency.
• Evaluate and propose new tools or solutions that optimize time, effort, and support the best business choices.
• Contribute to code and design reviews, providing constructive feedback and identifying potential issues.
• Produce clear and comprehensive documentation, including technical design documents for moderately difficult features.
• Propose design improvements and apply patterns to solve new data problems effectively.
• Configure CI/CD pipelines, manage deployments, and resolve production incidents efficiently.
• Implement automated testing strategies and comprehensive logging in workflows.
• Create and maintain dashboards and alerts, and analyze performance metrics to ensure data system health.
• Proactively acquire new skills, stay current with industry trends, and apply learning to continuously improve systems.
• Lead small initiatives and identify process improvements, owning features end-to-end.
• Influence team technical decisions and contribute to coding standards