Technical Lead jobs at Ford in India, Chennai

Job Roles & Responsibilities:

• Receive, review, and respond to technical queries from the field through:
• Technical Support Request (TSR),
• Emails (when GTAC is down or not operational),
• Handling inbound calls (after submitting TSR),
• Utilizing SWIS calls (Call volume at 5%) and making outbound calls as needed.
• Regularly track all open/ageing concerns for timely resolution and update the vehicle status.
• Daily update the TSR status in the TSR tracking sheet on SharePoint until the Repair Order (RO) is invoiced.
• Aim to answer all incoming phone calls within three rings to minimize missed calls.
• Escalate issues to the TAC Supervisor within 24 hours if there is a delay in diagnostics by the dealer and TAC.
• Follow the escalation matrix to ensure that open concerns are resolved within the specified 1-day time limit.
• Provide justification for any TSRs open beyond 2 days to the TAC Supervisor/TSO manager.
• Prepare alerts with relevant documents for thermal and safety-related events and forward them to the TAC Supervisor for validation.
• Assist dealer technicians with module programming through SWIS, phone, or WebEx when dealers face execution challenges.
• Update the TSR tracking sheet for repeat failure concerns.
• Inform the IMG TAC Supervisor about repeat repair TSRs from the first day for guidance.
• Report any abnormalities in PTS, TSR, SWIS, Servis2, PAR, and WSM to the respective stakeholders for correction.
• Discuss warranty rejection repairs with the dealer and ZM after consulting with the IMG TAC Supervisor.
• Communicate technical issues with service parts to the PDC (Parts Dispatch Centre)/PCA (Product Concern Analyst) team.
• Review and adjudicate Prior Approval Requests (PARs) in Servis2.
• Address low TAC survey scores by finding resolutions and enhancing skills through appropriate training.
• Analyze the "Not Fixed Right First Time" (Not FIRFT) customer verbatim and update the gap analysis on SharePoint for FSE review.

We are seeking an enthusiastic and motivated Technical Product Manager to join our growing product team. This role offers a fantastic opportunity for an aspiring product professional to gain hands-on experience across the entire product development lifecycle. The ideal candidate will possess a foundational understanding of technical product management principles, a keen interest in technology, and practical experience using Jira. You will work closely with senior product managers, engineering teams, and other stakeholders to contribute to our product strategy and execution.

We are seeking a highly skilled and motivated Full Stack Tech Lead to join our team. In this role, you will be a key technical leader, guiding an agile development team towards building high-quality, modern applications. You'll be responsible for contributing across the full stack, influencing technical direction, defining standards, and mentoring team members, all while championing best practices and staying ahead of technology trends impacting Ford's application delivery. If you have a passion for software craftsmanship, architectural excellence, and leading teams in a dynamic environment, we'd love to talk to you!

• Focus and Manage E2E supply from Global supplier base to Global Ford plants
• Drive business process transformation in supply chain
• To be self driven and excellence in E2E digitization and AI enabled supply chain journey

You will act as the , serving as a to ensure business needs are understood and planned for efficient technical implementation. You will drive clarity, alignment, and efficient delivery through expert planning and Agile process management, including
fulfilling the Scrum Master responsibilities for the team.

This new application suite is key: As the Product Delivery Lead / TPM, you will be instrumental in