Img Software Support Engineer jobs at Ford in India, Chennai

Data Engineer - GSR5/GSR6

This role requires a combination of software engineer, data enginner and an ML developer where you're expected to build solutions integrating data pipelines & ML models. It also requires you to have basic knowledge and (preferably) hands-on experience on building back-end services(APIs) which integrate data & applications.

We’re seeking a Container Security Engineer to join our EPEO – Security Services team and lead efforts to secure our containerized environments. You will be responsible for designing, implementing, and maintaining security controls across our Docker, Kubernetes, and other container-orchestration platforms. Your expertise will help ensure our development pipelines and production workloads remain resilient against emerging threats in the cloud-native landscape.

Technical Skills Required:

• Java 1.7 or 1.8 (Mandatory)
• Angular & Typescript (or) JSF 2.x & Prime faces 6.x (Mandatory)
• Spring boot & Microservices (Mandatory)
• Junits (Mandatory)
• JPA (or) Hibernate (Mandatory)
• MS- SQL (or) Oracle (Mandatory)
• Experience in Agile team (Mandatory)
• Selenium & Cucumber (Nice to have)
• PCF (Nice to have)
• Gradle 4.x (Nice to have)
• Jenkins (Nice to have)
• Experience in TDD, Pair programming & BDD (Nice to have)

Good to have:

• Exposure to Postgres / Mongo DB
• Willingness to learn & upskill with newer tools & technologies
• Experience in Pair-Programming & Mob Programming

Ford is implementing SAP S4 HANA based ERP programs across multiple skill teams, which will modernize, improve productivity, reduce the size and complexity of Ford's technical footprint, emphasize differentiating capabilities, and to transform and standardize its business processes. This position will be part of the Foundational Products group in SAP Enterprise Platform Organization and this team is responsible to provide API Enablement and Enhancements development services using SAP ABAP programming and BTP JAVA / Node.js Cloud Application Programming.

Job Roles & Responsibilities:

• Receive, review, and respond to technical queries from the field through:
• Technical Support Request (TSR),
• Emails (when GTAC is down or not operational),
• Handling inbound calls (after submitting TSR),
• Utilizing SWIS calls (Call volume at 5%) and making outbound calls as needed.
• Regularly track all open/ageing concerns for timely resolution and update the vehicle status.
• Daily update the TSR status in the TSR tracking sheet on SharePoint until the Repair Order (RO) is invoiced.
• Aim to answer all incoming phone calls within three rings to minimize missed calls.
• Escalate issues to the TAC Supervisor within 24 hours if there is a delay in diagnostics by the dealer and TAC.
• Follow the escalation matrix to ensure that open concerns are resolved within the specified 1-day time limit.
• Provide justification for any TSRs open beyond 2 days to the TAC Supervisor/TSO manager.
• Prepare alerts with relevant documents for thermal and safety-related events and forward them to the TAC Supervisor for validation.
• Assist dealer technicians with module programming through SWIS, phone, or WebEx when dealers face execution challenges.
• Update the TSR tracking sheet for repeat failure concerns.
• Inform the IMG TAC Supervisor about repeat repair TSRs from the first day for guidance.
• Report any abnormalities in PTS, TSR, SWIS, Servis2, PAR, and WSM to the respective stakeholders for correction.
• Discuss warranty rejection repairs with the dealer and ZM after consulting with the IMG TAC Supervisor.
• Communicate technical issues with service parts to the PDC (Parts Dispatch Centre)/PCA (Product Concern Analyst) team.
• Review and adjudicate Prior Approval Requests (PARs) in Servis2.
• Address low TAC survey scores by finding resolutions and enhancing skills through appropriate training.
• Analyze the "Not Fixed Right First Time" (Not FIRFT) customer verbatim and update the gap analysis on SharePoint for FSE review.

Leads design and product teams wi create the operational core data capability for Ford Pro Tech. Includes ETL processes, multi-tier data model designs and implementations, data quality strategy & monitoring, plus domain expertise of data sets in the environment, third-party data evaluations, data quality, creating intelligence layers for ease of use.