Director Service Engineering Operations jobs at Ford in China, Lin'an District

Collaborate with dealers and Lincoln’s Service Central team to boost aftersales revenue, loyalty, and performance through data analysis, regular site visits, and improvement initiatives. Manage dealer inquiries, implement service policies and marketing campaigns, track scorecards and customer retention, handle claims, report quality issues, and ensure full adoption of IT tools for enhanced service operations.

As the Director, Service Engineering Operations for the Ford Customer Service Division (FCSD), you will be a pivotal leader driving excellence in Ford services. You will be comprehensively responsible for Service Engineering Operations and Repair Product Data Management. Your role will involve optimizing processes, enhancing data insights, and ensuring high-quality customer customization delivery to achieve customer satisfaction, improve operational efficiency, and meet business objectives. This position demands exceptional strategic thinking, deep experience in operations management, and strong cross-functional collaboration skills to navigate the increasing complexity and personalization demands of the automotive aftersales market.