Director Customer Success & Operations Ford Pro Solutions jobs at Ford in Canada

In this position...

The candidate will develop tool sourcing strategies in conjunction with the Purchasing matched pair and ensure that those strategies are implemented successfully. Coordinate GPDS (Global Product Development System) Part Pedigree Deliverables for all build events. Ensure production tool timing and plans meet homeline delivery of tooling for TT requirement. Develop analytical tools and strategies to deliver BIC (Best in Class) tool performance and timing.

You will lead a diverse team, fostering a culture of collaboration, innovation, and continuous improvement. Your strategic vision and operational expertise will be critical in optimizing processes, implementing best practices, and leveraging data to drive informed decision-making.

A successful Customer Success Manager has exceptional communications skills, a fierce drive to succeed and a genuine passion for helping people. This is an integral role within the company where you act as a conduit between customers and key decision makers internally. You will require both project management and leadership skills as you will coordinate the strategic and technico-operational aspects simultaneously. You will be their primary point of contact during the customer life cycle. You will partner with the customer to advise and guide them in the set-up and adoption of Ford Pro Solutions which will include essentials, telematics, charging and fleet management. You will be required to interface with various customer stakeholders and be accountable to securing successful adoption, maximize ROI and increase customer loyalty throughout their journey.