Dealer Service Analyst jobs at Ford in Canada

As part of the Ford Credit family, you’ll enjoy excellent compensation and a comprehensive benefits package that includes a generous savings and stock investment plan (SSIP), quarterly profit-sharing, defined-contribution pension, tuition subsidies, vehicle discounts, a flex spending account with options to purchase extra vacation, allocate into a health care spending account and much more. You’ll also experience exciting opportunities for professional and personal growth and recognition.

DSA’s play a critical role in balancing sales goals with responsible lending practices. Our goal is to facilitate vehicle sales for both the dealer and Ford of Canada by providing financing while effectively managing the risks associated with credit lending.

During a typical day in this fast-paced role, DSAs manage a high volume of credit applications (45-50 daily), evaluating creditworthiness and deciding whether to approve or deny financing requests. While many applications are straightforward, a significant portion of the day is dedicated to complex cases requiring negotiation of terms (such as down payments) or denial of credit, requiring strong judgment and decisive decision-making.

What You'll Do:

As a Dealer Services Analyst (DSA), you'll be at the heart of our credit team, playing a crucial role in helping customers finance their vehicles. You'll:

• Make Quick Decisions: Evaluate a high volume of credit applications daily, assessing creditworthiness and making fast decisions on approvals or denials.
• Solve Complex Cases: Tackle challenging credit applications, negotiating terms with dealers and using strong judgment for decisive outcomes.
• Build Relationships: Collaborate closely with Ford/Lincoln dealers over the phone, developing and nurturing business relationships.
• Balance Sales & Risk: Help facilitate vehicle sales for dealers and Ford of Canada by providing financing, all while managing lending risks responsibly.

What We Offer:

• Great Pay & Benefits: Enjoy excellent compensation, a comprehensive benefits package that includes a generous savings and stock investment plan (SSIP), quarterly profit-sharing, defined-contribution pension, tuition subsidies, vehicle discounts, a flex spending account with options to purchase extra vacation, allocate into a health care spending account and much more.
• Growth Opportunities: Gain a broad understanding of our company's plans and programs, develop a sales mindset, and prepare for future rotations within the company (like sales operations, marketing, or business development). We strongly believe in promoting from within!
• Dynamic Environment: Work in a supportive, fast-paced team-oriented environment where you'll contribute to high levels of dealer and customer satisfaction.

Who We're Looking For:

• An effective, decisive communicator with excellent interpersonal and analytical skills.
• A self-starter who thrives in a fast-paced, ambiguous environment, has a high sense of urgency and works well in high performing teams.
• A quick learner who is receptive to positive coaching and invested in their own growth and professional development.

This is a remote Bilingual Dealer Services Analyst position, but it requires an initial minimum of 4 weeks of in-person training in Oakville, Ontario. There may also be periodic on-site requirements.

What You'll Do:

Dealer Services Analyst (Bilingual- English and French), you'll be at the heart of our credit team, playing a crucial role in helping customers finance their vehicles. You'll:

• Make Quick Decisions: Evaluate a high volume of credit applications daily, assessing creditworthiness and making fast decisions on approvals or denials.
• Solve Complex Cases: Tackle challenging credit applications, negotiating terms with dealers and using strong judgment for decisive outcomes.
• Build Relationships: Collaborate closely with Ford/Lincoln dealers over the phone, developing and nurturing business relationships.
• Balance Sales & Risk: Help facilitate vehicle sales for dealers and Ford of Canada by providing financing, all while managing lending risks responsibly.

What We Offer:

• Great Pay & Benefits: Enjoy excellent compensation, a comprehensive benefits package that includes a generous savings and stock investment plan (SSIP), quarterly profit-sharing, defined-contribution pension, tuition subsidies, vehicle discounts, a flex spending account with options to purchase extra vacation, allocate into a health care spending account and much more.
• Growth Opportunities: Gain a broad understanding of our company's plans and programs, develop a sales mindset, and prepare for future rotations within the company (like sales operations, marketing, or business development). We strongly believe in promoting from within!
• Dynamic Environment: Work in a supportive, fast-paced team-oriented environment where you'll contribute to high levels of dealer and customer satisfaction.

Who We're Looking For:

• An effective, decisive communicator with excellent interpersonal and analytical skills.
• A self-starter who thrives in a fast-paced, ambiguous environment, has a high sense of urgency and works well in high performing teams.
• A quick learner who is receptive to positive coaching and invested in their own growth and professional development.

This is a remote Bilingual Dealer Services Analyst position, but it requires an initial minimum of 4 weeks of in-person training in Oakville, Ontario. There may also be periodic on-site requirements.

Responsible for disassembling returned customer engines and performing detailed failure analysis to determine root causes of issues. Duties include documenting component wear, identifying defects or damage, preparing detailed reports, and working closely with engineering and quality teams to support continuous improvement. Requires mechanical aptitude, attention to detail, and familiarity with internal combustion engines. Successful candidate for this role will be a member of the Salary Bargaining Unit-Local 240.