Sr. Director Revenue Operations jobs at Flywire in United States, Boston

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

As a key member of the global Revenue Operations team, the Growth Operations Manager will drive operational efficiency, scalability, and visibility across the revenue engine by streamlining processes and unlocking the full potential of our Go-to-Market (GTM) tech stack. This role is ideal for an efficiency and automation-minded operator, who thrives at the intersection of business strategy, process, technology, and execution.

In this role, you will directly impact Flywire’s ability to scale Revenue Operations globally across Education, Travel, B2B, and Healthcare verticals. By simplifying processes, improving data flow, and enabling AI and automation, you’ll empower our GTM teams to focus on what matters most – delivering exceptional client experiences and driving growth.

Local to Boston is preferred.
What You’ll Do:

• Design and optimize Sales processes: Enable for scale by identifying friction points and reducing manual effort – while also maintaining both process and data integrity

• Drive the RevOps tech stack roadmap: Ensure our technology investments deliver measurable business impact, streamline sales processes, and drive strong user adoption

• Identity and execute AI and automation opportunities: Enhance both seller and RevOps productivity and data reliability (e.g., AI-driven coaching and insights; data enrichment)

• Gather and prioritize business requirements: Partner with GTM leaders, end-users, and Systems architects to ensure solutions are scalable, secure, and governed appropriately

• Lead tool training and adoption: Develop and deliver tech stack enablement playbooks and track adoption to measure value realization across the GTM teams

What You Bring:

• 6-10+ years of experience in Revenue Operations, Sales Operations, or related functions – preferably in a financial payments and/or B2B software environment

• Strong analytical mindset and deep understanding of GTM processes (e.g., forecasting, pipeline, and commissions) and RevOps tools (e.g., Salesforce/CPQ, Gong, and Marketo)

• Proven experience designing scalable processes, leveraging data and technology to drive measurable business impact

• Excellent communication and interpersonal skills to partner cross-functionally, bridge business needs with technical solutions, and deliver impactful and timely projects

• A proactive, efficiency-thinking approach with a passion for continuous improvement and automation

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

As a
Client Success Operations Associate, you will be the first line of support for our hospitality and e-commerce customers. This role focuses on solving routine issues, documenting findings, and delivering empathetic, professional communication to customers.

• Weekend coverage is required (Saturdays and Sundays), with two weekdays off (preferred days off not Monday or Friday). Please only apply if you are able to provide weekend coverage
• Respond to a high volume of customer tickets, calls, and emails with empathy, professionalism, and efficiency.
• Troubleshoot technical issues using logs, developer tools, DataDog, and internal tools.
• Provide clear replication steps, screen recordings, or documentation to escalate issues to Engineering.
• Translate technical findings into simple, actionable updates for customers and internal stakeholders.
• Assist in writing SOPs and contributing to knowledge base articles and internal documentation.
• Take ownership of escalated or pattern-based tickets and track them to resolution.
• Identify bugs or process inefficiencies and work with the team to improve the support workflow.
• Support common use cases such as PDF conversion and basic platform navigation.
• Maintain quality responses while averaging ~25 solved tickets per day (≈575–600/month).
• Participate in customer calls, screen shares, or trainings when escalations require higher-level communication.

Here's What We're Looking For:

• 2+ years in a customer-facing technical support role (B2B SaaS or eCommerce preferred).
• Experience using Zendesk (tickets, macros, views, Help Center).
• Ability to rotate into holiday or on-call support schedules as needed.
• Familiarity with Jira, DataDog, browser developer tools, and analyzing logs or error messages.
• Strong verbal and written communication skills; able to break down complex issues for technical and non-technical audiences.
• Ability to self-prioritize in a high-volume support environment (600+ monthly solved tickets expected).
• Demonstrated initiative in bug tracking, internal documentation, or team training support.
• Strong organizational and time-management skills; comfortable with ticket queues, call logs, and daily targets.
• Background in hospitality or hotel technology (e.g., PMS, eSign/ePay systems) is a plus.
• Experience with SOP creation is a plus.

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

The US base salary range for this full-time position is $55,000-$60,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

We are seeking an experienced and motivated
Director of Sales to join our dynamic and growing company. This position is accountable for the development, implementation, and support of strategies and tactics to effectively acquire, manage, and profitably grow the sales of healthcare financial engagement and payment platform. This person will convert client conversations into qualified, developed, proposed, and closed sales opportunities.

Ideally, this position will be fulfilled remotely with travel within their sales territory, and to Chicago/Boston occasionally as needed.

Key Responsibilities:

• “Hunting” role that is focused on acquiring net new clients
• Identifying and leading opportunities using a consultative selling approach throughout all phases of the sales process (e.g. identification, qualification, development, proposal, closing)
• Developing strategic opportunity plans that define a differentiated solution and win strategy
• Initiating, nurturing, and sustaining trusted executive client relationships targeted at the “C” suite
• Supporting RFP and proposal generation process
• Maintaining accurate and timely administrative responsibilities relevant to the position
• Adhering to company policies and procedures for proper execution of compliance, training and regulatory duties

Here’s What We’re Looking For:

• Minimum of 10 years of experience in a SaaS, technology or service sales position in the healthcare market preferably within the revenue cycle
• BA/BS degree or higher
• Experience successfully selling revenue cycle technology solutions or services into acute health systems. Experience with Texas and Tennessee health systems is a huge plus.
• A track record of consistently achieving or exceeding sales targets
• Ability to sell a solution that solves the client’s business problems
• Outstanding written and verbal communication skills
• Familiarity with CRM applications; Salesforce preferred

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Remote

Who we are:

Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology. Today, we’ve digitized payments for more than 3,000 global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 950+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

We, at Flywire, are looking for an experienced
Sr. Software Engineer I, ideally with a background in FinTech. Your primary responsibility will be to build and maintain the platform that supports the money movement of our industry leading payment engine moving hundreds of millions everyday..

You will be joining a team in charge of designing new functionalities and improving the current capabilities to improve speed, cost and scalability of our product. Thus, a commitment to collaborative problem solving, pragmatic design, building quality products and to convey the sensation that the product is the responsibility of all the team is essential. You will be responsible for ensuring high quality code in a team defined timeframe.

• Write clean, high quality, testable, secure, maintainable and extendable code

• Solve items such as challenging bugs and production issues within the development environment

• Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.

• Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results

• Understand scalability and performance status and make improvement for scalability

• Drive change and improvement in all phases of the development lifecycle

• Ensure the best possible performance, quality, and responsiveness of the applications

• Contribute to the product vision by collaborating with Product Managers and stakeholders and teams across engineering, product and design.

• Work collaboratively with teams across the globe by understanding their needs

• Help your fellow developers to continue growing their skills

Here’s What We’re Looking For:

• 6+ years of experience in application development.

• Experience working as a Java developer is required, with Ruby experience highly valued.

• Expertise in web services, REST architecture.

• Experience in designing, developing and supporting scalable, performant and reliable services and distributed systems

• Product oriented mindset

• Prior experience with cloud technologies such as AWS, Azure etc.

• Understanding of o11y principles and tools

• Understanding of relational databases

• Strong understanding of object-oriented fundamentals

• Great understanding of the other disciplines in the cross functional team: QAs, Product and SREs

• Fluent in English, as it is the company’s working language

• Experience in FinTech or the payment industry will be appreciated

• The ability to deliver high quality code and learn quickly

• Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and support

Technologies We Use:

• Java and Ruby

• React

• JavaScript, HTML5, and CSS3

• System management: Linux, MySQL, MongoDB, Redis, Sidekiq, AMQP, ElasticSearch,

• Cloud platform: AWS

• Gitlab

Our Culture:

• We are a global company. Our engineering team is distributed across 3 continents and 4 different countries so remote work is allowed!

• Our engineering practice is shaped around concepts including Agile, Lean, and Extreme Programming. Each team has a high level of autonomy to organize themselves in the way they consider more appropriate to execute their mission.

• We actively engage in knowledge sharing by hosting internal cross-discipline events.

• We are active in contributing to open source whenever possible.

• We contribute to our local communities by hosting different events, Meetups, etc

What We Offer:

• Competitive compensation, including Restricted Stock Units

• Employee Stock Purchase Plan (ESPP)

• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)

• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media

• Dynamic & Global Team (we have been collaborating virtually for years!)

• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates

• Be a meaningful part in our success - every FlyMate makes an impact

• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!

• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Who we are:

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 4,600 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

We, at Flywire, are seeking a
Payments Director, NA (Cards & APMs) to manage and grow our partnerships with global card networks, acquirers, and APMs in North America. This person will be the face of Flywire as it relates to leading the management of domestic network and acquiring partnerships and as the subject matter expert for internal stakeholders. This person will work closely across teams including Operations, Pricing, Product, Marketing, Legal & Compliance to evaluate and enable execution of new initiatives. This is a key role that is central to Flywire’s ability to solve cards related to large and complex payments challenges for its clients globally. This role will report into the Global Head of Card Strategy & Partnerships.

• Develop a deep understanding of Flywire’s set up with networks and acquirers across multiple business models (referral partnerships, integrated partnerships, merchant/acquiring relationships)
• Drive new partnership constructs with payment partners in support of Flywire’s core verticals
• Stay on top of changes and regulations in the market that could materially impact Flywire’s business and collaborate with internal teams to implement changes
• Fluent across various processing constructs from MOR to payfac to acquiring.
• Manage the day-to-day relationship with global payment networks
• Lead cost optimization strategies to drive down Flywire’s overall processing costs
• Support Flywire’s growth into virtual card issuance and automation
• Drive global card strategies and methodologies on convenience fees, surcharging and industry rules

Here’s What We’re Looking For:

• 10+ years of experience in card payments at an acquirer, card scheme, or merchant that required closely working with card acquirers at a technology driven company
• Deep understanding of working style of large global card acquirers and the North America payments ecosystem providers
• Expertise at the technical intricacies of payment processing and comfortable digesting API specs
• Familiarity with local card regulations and payment methods
• Strong communication and presentation skills to break down complex ideas and convey them succinctly
• Strong analytical skills to develop business cases and prioritize initiatives accordingly
• Collaborative working style to enable the broader teams to win business
• Track record of building partnerships and conducting strategic negotiations
• Love for process with ability to stay nimble to execute under tight deadlines
• Creative mindset to identify new opportunities and bias towards action to execute
• Ability to influence and collaborate with stakeholders without authority
• Strong preference for candidates located near our geo-clusters and hubs: Los Angeles, San Diego, San Jose, San Francisco, Denver, Orlando, Miami, Tampa, Atlanta, Portland (ME), Kansas City, Charlotte, New York City, Buffalo, New Jersey, Philadelphia, Providence, Nashville, Austin, Dallas, Milwaukee, Minneapolis, Salem (OR), & Chicago.

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

The US base salary range for this full-time position is $136,000-$185,000 plus bonus, restricted stock units, and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

#LI-Remote

Who we are:

Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries. Today, we’ve digitized payments for more than 4,000+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we’re just getting started!

With over 1,300+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

We, at Flywire, are seeking a
Payments Director, NA (Cards & APMs) to manage and grow our partnerships with global card networks, acquirers, and APMs in North America. This person will be the face of Flywire as it relates to leading the management of domestic network and acquiring partnerships and as the subject matter expert for internal stakeholders. This person will work closely across teams including Operations, Pricing, Product, Marketing, Legal & Compliance to evaluate and enable execution of new initiatives. This is a key role that is central to Flywire’s ability to solve cards related to large and complex payments challenges for its clients globally. This role will report into the Global Head of Card Strategy & Partnerships.

• Develop a deep understanding of Flywire’s set up with networks and acquirers across multiple business models (referral partnerships, integrated partnerships, merchant/acquiring relationships)
• Drive new partnership constructs with payment partners in support of Flywire’s core verticals
• Stay on top of changes and regulations in the market that could materially impact Flywire’s business and collaborate with internal teams to implement changes
• Fluent across various processing constructs from MOR to payfac to acquiring.
• Manage the day-to-day relationship with global payment networks
• Lead cost optimization strategies to drive down Flywire’s overall processing costs
• Support Flywire’s growth into virtual card issuance and automation
• Drive global card strategies and methodologies on convenience fees, surcharging and industry rules

Here’s What We’re Looking For:

• 10+ years of experience in card payments at an acquirer, card scheme, or merchant that required closely working with card acquirers at a technology driven company
• Deep understanding of working style of large global card acquirers and the North America payments ecosystem providers
• Expertise at the technical intricacies of payment processing and comfortable digesting API specs
• Familiarity with local card regulations and payment methods
• Strong communication and presentation skills to break down complex ideas and convey them succinctly
• Strong analytical skills to develop business cases and prioritize initiatives accordingly
• Collaborative working style to enable the broader teams to win business
• Track record of building partnerships and conducting strategic negotiations
• Love for process with ability to stay nimble to execute under tight deadlines
• Creative mindset to identify new opportunities and bias towards action to execute
• Ability to influence and collaborate with stakeholders without authority
• Strong preference for candidates located near our geo-clusters and hubs: Los Angeles, San Diego, San Jose, San Francisco, Denver, Orlando, Miami, Tampa, Atlanta, Portland (ME), Kansas City, Charlotte, New York City, Buffalo, New Jersey, Philadelphia, Providence, Nashville, Austin, Dallas, Milwaukee, Minneapolis, Salem (OR), & Chicago.

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

The US base salary range for this full-time position is $136,000-$185,000 plus bonus, restricted stock units, and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

#LI-Remote

Who we are:

Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries. Today, we’ve digitized payments for more than 4,500+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we’re just getting started!

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

The Senior Leader of Enterprise Systems is a pivotal leadership role, responsible for the strategic vision and operational execution of the company's technology systems, with exposure to the senior executive team. This role ensures that all systems are integrated seamlessly, operate efficiently, and align directly with the overarching business goals and objectives. This Senior Leader is a champion of innovation, driving the adoption of new technologies and processes to enhance business performance and maintain a competitive edge. This leader will drive an enterprise-wide transformation across all systems, with initial focus on Corporate Functions systems transformation and automation. The Enterprise Systems leader will be a very strong cross functional collaborator, with an internal customer-focused mindset, linking functional requirements to best in class solutions.

Key Responsibilities:

Strategic Leadership:

• Technology Roadmap: Develop and implement a comprehensive enterprise systems strategy that aligns technology investments with current and future business needs. This involves creating a roadmap that outlines the evolution of the company’s technology landscape.
• Technology Scouting: Stay ahead of the curve by actively researching and evaluating emerging technologies, industry trends, and best practices. Assess their potential impact on the business and identify opportunities for innovation and improvement.
• Systems Architecture: Oversee the architecture, design, development, implementation, and maintenance of all enterprise systems. Ensure that they are scalable, adaptable, and support the company’s growth trajectory.

Systems Management:

• Operational Oversight: Manage the entire suite of enterprise systems, which may include Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Human Resource Information Systems (HRIS) and other mission-critical applications.
• System Performance: Ensure that all systems are reliable, secure, and deliver optimal performance. Implement robust monitoring and maintenance procedures to minimize downtime and mitigate risks.
• Resource Management: Effectively manage budgets, resources, and projects related to enterprise systems.

Team Leadership:

• People Management: Lead and inspire a high-performing team of professionals, providing guidance, mentorship, and professional development opportunities.
• Team Culture: Foster a culture of collaboration, innovation, and continuous learning within the team. Encourage knowledge sharing and cross-functional collaboration.
• Project Delivery: Oversee project management practices, ensuring that projects are delivered on time, within budget, and meet the defined scope and quality standards.

Business Alignment:

• Strategic Partnership: Work closely with business leaders and stakeholders to understand their needs, challenges, and priorities. Translate business requirements into effective technology solutions.
• Process Optimization: Ensure that enterprise systems are tightly integrated with business processes and workflows. Identify opportunities to automate and streamline operations for increased efficiency and productivity.
• Change Management: Drive the adoption of new technologies and processes across the organization. Develop and implement change management strategies to minimize disruption and maximize user acceptance.

Continuous Improvement:

• Performance Measurement: Establish key performance indicators (KPIs) and metrics to measure the effectiveness of enterprise systems. Regularly assess system performance and identify areas for improvement.
• Innovation: Continuously seek out innovative ways to leverage technology to create business value, improve customer experience, and drive competitive advantage.

Here's What We're Look For:

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: Extensive experience in IT, including leadership roles managing enterprise systems in large scale corporate environments in complex global public companies.
• Technical Expertise: Deep understanding of enterprise systems, including ERP, CRM, HRIS, and other critical applications.
• Leadership Skills: Proven ability to lead and manage teams, build relationships, and communicate effectively.
• Project Management Skills: Experience managing large-scale IT projects and delivering them on time and within budget.
• Business Acumen: Understanding of business processes and how technology can be used to drive business results.

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!

• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.