Regional Service Executive jobs at Flex in India, Mumbai

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Regional Service Executive located in Mumbai.

What a typical day looks like:

• Daily Work Management of ASPs, and directing engineers and also addressing operational and technical issues, resolving performance bottlenecks, and achieving desired objectives
• ASP (Authorized Service Partner) Appointments and audits as per the defined process and report the facts and take CAPA. Daily review with ASPs, and the Flex team.
• Handling installations of scanners, printers, desktops, and Laptops and providing active troubleshooting support for all hardware, software, and network-related problems.
• To drive day to day operations of ASP's, governing the operations by doing Audits, both process and parts, capacity management of the engineers in line with the call volumes, driving operations for the state to attend daily, weekly operations review meetings
• Must have understanding of service network, able to identify and resolve ASPs
• Able to achieve KPIs as per SLAs

• Technical Degree / Diplomacomputer/electronics/communicationengineering is must
• Minimum (7-8) years of experience of handling, managing and appointing Service Partner across South India region.
• Should have experience in handling multiple service outlets
• Ensuring ASP (Authorized Service Partner) training and enhance their technical skill level
• Providing technical training to regional ASP
• Demonstrating new product to ASP
• Technical Audit

What you will receive for the great work you provide

• Health Insurance
• Paid Time off

. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Flex will be reviewed at the e-mail address. Flex will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with Flex.

What a typical day looks like:

• Daily Work Management of ASPs, and directing engineers and also addressing operational and technical issues, resolving performance bottlenecks, and achieving desired objectives
• ASP (Authorized Service Partner) Appointments and audits as per the defined process and report the facts and take CAPA. Daily review with ASPs, and the Flex team.
• Handling installations of scanners, printers, desktops, and Laptops and providing active troubleshooting support for all hardware, software, and network-related problems.
• To drive day to day operations of ASP's, governing the operations by doing Audits, both process and parts, capacity management of the engineers in line with the call volumes, driving operations for the state to attend daily, weekly operations review meetings
• Must have understanding of service network, able to identify and resolve ASPs
• Able to achieve KPIs as per SLAs

• Technical Degree / Diplomacomputer/electronics/communicationengineering is must
• Minimum (7-8) years of experience of handling, managing and appointing Service Partner across South India region.
• Should have experience in handling multiple service outlets
• Ensuring ASP (Authorized Service Partner) training and enhance their technical skill level
• Providing technical training to regional ASP
• Demonstrating new product to ASP
• Technical Audit

What you will receive for the great work you provide

• Health Insurance
• Paid Time off

. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Flex will be reviewed at the e-mail address. Flex will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with Flex.