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24.04.2025
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Facebook Regulatory Escalations Specialist Singapore
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Serve as an expert on enforcing platform Community Standards and policies including regulatory policies. Investigate reported escalations across multiple channels on Meta Family of Applications and respond to sensitive global...
Description:
Regulatory Escalations Specialist Responsibilities
- Serve as an expert on enforcing platform Community Standards and policies including regulatory policies
- Investigate reported escalations across multiple channels on Meta Family of Applications and respond to sensitive global partner inquiries
- Communicate results of technical analyses with non-technical partners
- Gather, analyze, and utilize relevant data and escalation trends to develop improvements to the overall escalation processes and provide recommendations for process, policy and product improvements
- Be effective dealing with high pressure escalations, gray areas, and pulling in cross functional experts when appropriate, to resolve issues swiftly
- The role will require tight coordination with global cross-functional teams including Public Policy, Legal, Operations, and others to problem-solve and develop solutions
- Maintain expertise around key workflow changes, operational guidelines, policy updates and Community Standards
- Deliver projects involving quantitative analysis, functional expertise, and strategy development
- Utilize tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes
- Please note that some weekend/holiday work will be required on a shift basis
- This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing
Minimum Qualifications
- 5+ years operations experience
- 3+ years of project management experience
- Broad understanding of Meta Community Standards
- Knowledge of trust & safety, content integrity, compliance landscape
- Experience multitasking different priorities in a rapidly changing environment
- Sound judgment and experience thriving under pressure
- Demonstrated collaboration skills
- Experience influencing across regional and functional boundaries
- Experience defining process and operational guidelines
- Proficiency in data analysis
- Readiness to work with potentially graphic and objectionable content
Preferred Qualifications
- experience in technology/social media industry
About Meta
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These jobs might be a good fit
Serve as an expert on enforcing platform Community Standards and policies including regulatory policies. Investigate reported escalations across multiple channels on Meta Family of Applications and respond to sensitive global...
Description:
Regulatory Escalations Specialist Responsibilities
- Serve as an expert on enforcing platform Community Standards and policies including regulatory policies
- Investigate reported escalations across multiple channels on Meta Family of Applications and respond to sensitive global partner inquiries
- Communicate results of technical analyses with non-technical partners
- Gather, analyze, and utilize relevant data and escalation trends to develop improvements to the overall escalation processes and provide recommendations for process, policy and product improvements
- Be effective dealing with high pressure escalations, gray areas, and pulling in cross functional experts when appropriate, to resolve issues swiftly
- The role will require tight coordination with global cross-functional teams including Public Policy, Legal, Operations, and others to problem-solve and develop solutions
- Maintain expertise around key workflow changes, operational guidelines, policy updates and Community Standards
- Deliver projects involving quantitative analysis, functional expertise, and strategy development
- Utilize tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes
- Please note that some weekend/holiday work will be required on a shift basis
- This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing
Minimum Qualifications
- 5+ years operations experience
- 3+ years of project management experience
- Broad understanding of Meta Community Standards
- Knowledge of trust & safety, content integrity, compliance landscape
- Experience multitasking different priorities in a rapidly changing environment
- Sound judgment and experience thriving under pressure
- Demonstrated collaboration skills
- Experience influencing across regional and functional boundaries
- Experience defining process and operational guidelines
- Proficiency in data analysis
- Readiness to work with potentially graphic and objectionable content
Preferred Qualifications
- experience in technology/social media industry
About Meta
Show more
These jobs might be a good fit
Find your dream job in the high tech industry with Expoint. With our platform you can easily search for Regulatory Escalations Specialist opportunities at Facebook in Singapore. Whether you're seeking a new challenge or looking to work with a specific organization in a specific role, Expoint makes it easy to find your perfect job match. Connect with top companies in your desired area and advance your career in the high tech field. Sign up today and take the next step in your career journey with Expoint.