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2 jobs found
22.05.2025
F
Facebook Software Engineer Infrastructure Singapore
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Design, write, edit and test clear, compelling in-product language to help users and teams meet their goals. This includes product flows, interface language, education materials, product names, navigational nomenclature, terminology,...
Description:
You’ll be expected to design and deliver product flows, new features, in-product language, content frameworks, navigation, product naming and more, for platforms including mobile, desktop, AR/VR, hardware and voice. The Meta Content Design team is one of the largest and most established in the world, and includes people at various stages in their careers and from a range of backgrounds.
Content Designer Responsibilities
- Design, write, edit and test clear, compelling in-product language to help users and teams meet their goals. This includes product flows, interface language, education materials, product names, navigational nomenclature, terminology, taxonomies and other content across Meta products and experiences.
- Apply systems thinking to the product, whether it’s defining extensible design system guidance, conducting audits of existing experiences or creating information architecture.
- Use your familiarity with how code works in software. This may involve doing things like updating language in code with internal tools, reviewing code to ensure the in-product language is as intended, or creating the logic to personalize the experience for a user.
- Give and solicit feedback from your UX design peers in service of building the best products.
- Create high-fidelity design mocks using existing components in Figma, and use them to present design solutions.
- Collaborate daily with peers in every discipline, including engineering, design, research, marketing and data science, to take products from conception to launch.
- Partner with our internationalization team to ensure product experiences are of the highest quality in every language.
- Demonstrate sound judgment and influence product decisions, team direction and strategy. This includes identifying potential risk for users or the company, and aligning stakeholders around significant decisions by illustrating product tradeoffs.
- Independently and proactively identify and work on projects that span multiple teams. This may involve facilitating or co-facilitating design sprints and workshops to kick off these projects.
- Build internal community, provide mentorship and develop skills of other content designers.
Minimum Qualifications
- Bachelor's degree in Communications, English, Design or a related field.
- 7+ years’ experience in UX writing.
- Examples of finished wireframes, or design mocks authored using design tools, that have been used to drive decision-making within a team.
- Experience with simplifying and persuasively communicating complex ideas to broad audiences.
- Familiarity with tools for managing and updating content at scale.
- Examples of work in design systems and systems thinking.
- Demonstrated experience leading projects with minimal direction and handling a large degree of ambiguity.
About Meta
$142,000/year to $205,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about at Meta.
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17.04.2025
F
Facebook Business Support Engineer Singapore
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Partners with Meta’s Business Partners & Clients to help them deploy Meta Products at scale. Provide integration support through a range of Cloud Based APIs, Financial Technology & Telecommunications Integrations,...
Description:
As a Business Support Engineer, you will understand industry trends, partner solutions/integrations and its implication to our product roadmap. You will work closely with other regional offices and partnership teams to support a broad range of partners across the globe to integrate Meta’s Business Products into their offering.
Business Support Engineer Responsibilities
- Partners with Meta’s Business Partners & Clients to help them deploy Meta Products at scale.
- Provide integration support through a range of Cloud Based APIs, Financial Technology & Telecommunications Integrations, enabling them to connect with a variety of users around the world.
- Manage technical relationships with Meta partners, providing technical support and handling service outages.
- Become an expert in one of our business products and how best to deploy them and troubleshoot them.
- Provide continuous proactive and reactive technical support through a scaled ticketing system while ensuring a high level of satisfaction from our service
- troubleshoot partners’ technical issues in real-time in cooperation with their engineering and operations teams, while also working with Meta’s internal technical teams to resolve those issues.
- Develop and maintain performance monitoring systems for infrastructure and operations to ensure our partner integrations are highly available.
- Communicates partner needs to the Meta product teams to improve people’s experience with our products.
- Helps scaling programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Meta’s infrastructure, presenting cross-functional and global context.
- Provide 24/7 on-call support coverage via on call rotation schedule (during working hours and including weekends).
- Proactively and independently analyzes information to identify specific trends/opportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team.
- Use your problem-solving skills to resolve business problems.
- Regularly frames and considers issues within the larger scope and goal of the team and translates them into actionable insights that have key business impact.
- Independently thinks through execution from end-to-end, and uses judgment to understand how actions may impact other stakeholders and communicates in advance.
- Effectively manages key relationships with multiple Cross productive partners, demonstrating leadership by facilitating communication of the team and nurturing Cross Functional relationships.
- Be recognized and known as an expert across the global team and regularly coaches others through projects and/or initiatives, from initial problem scoping, to methodology and project management.
- Constructively challenges priorities and/or the direction of a certain project. Identifies areas where we can pause, remove roadblocks or stop pieces of work and/or re-prioritize resources.
- Make informed decisions and recommendations based on the reprioritization of competing needs.
- Consistently delivers constructive feedback to peers in a way that strengthens relationships and enables projects to advance more quickly while motivating and uniting the team to achieve common goals.
Minimum Qualifications
- 3+ years of experience as a Support Engineer, Service Engineer or similar.
- Proven experience as a Support Engineer, Service Engineer, or similar.
- Bachelor's degree in Computer Science, Engineering, or related technical field experience.
- Experience developing, deploying and operating software in one or more public cloud infrastructure (Azure, GCP, AWS, etc.).
- Proven experience in API development on cloud based infrastructures.
- Proficiency in full-stack development with experience in the full web stack, SOAP, and REST-API technologies and architectures.
- Experience in communicating with technical and business audiences and creating technical documentation.
- Solid understanding of IT infrastructures and network protocols on different layers, with demonstrable knowledge of different data exchange formats and protocols.
- Experience assessing, analyzing, and resolving operational issues using data.
- Experience managing multiple concurrent projects and driving initiatives in a cross-functional environment.
Preferred Qualifications
- Experience in configuration and maintenance of applications such as web servers, load balancers, relational databases, storage systems and messaging systems.
- Experience with large scale enterprise system development.
- Proficiency in PHP/Hack and JavaScript/React.
- Experience working across a global team, solving problems, and designing business operations from scratch.
- Experience with GenAI, Large Language Models (LLMs), Machine Learning (ML), etc.
- Understanding of Messaging Operations and related technologies (IP Stack, VPN, SMPP, SS7), Value Added Services Platforms (SMS Firewall) and Telco Infrastructure (PGW, GGSN, etc.).
- Experience in the payment processing and/or banking industry. Technical understanding of online payment processing flows (merchants, acquirer banks, issuers' banks, card networks).
About Meta
Show more
These jobs might be a good fit
Design, write, edit and test clear, compelling in-product language to help users and teams meet their goals. This includes product flows, interface language, education materials, product names, navigational nomenclature, terminology,...
Description:
You’ll be expected to design and deliver product flows, new features, in-product language, content frameworks, navigation, product naming and more, for platforms including mobile, desktop, AR/VR, hardware and voice. The Meta Content Design team is one of the largest and most established in the world, and includes people at various stages in their careers and from a range of backgrounds.
Content Designer Responsibilities
- Design, write, edit and test clear, compelling in-product language to help users and teams meet their goals. This includes product flows, interface language, education materials, product names, navigational nomenclature, terminology, taxonomies and other content across Meta products and experiences.
- Apply systems thinking to the product, whether it’s defining extensible design system guidance, conducting audits of existing experiences or creating information architecture.
- Use your familiarity with how code works in software. This may involve doing things like updating language in code with internal tools, reviewing code to ensure the in-product language is as intended, or creating the logic to personalize the experience for a user.
- Give and solicit feedback from your UX design peers in service of building the best products.
- Create high-fidelity design mocks using existing components in Figma, and use them to present design solutions.
- Collaborate daily with peers in every discipline, including engineering, design, research, marketing and data science, to take products from conception to launch.
- Partner with our internationalization team to ensure product experiences are of the highest quality in every language.
- Demonstrate sound judgment and influence product decisions, team direction and strategy. This includes identifying potential risk for users or the company, and aligning stakeholders around significant decisions by illustrating product tradeoffs.
- Independently and proactively identify and work on projects that span multiple teams. This may involve facilitating or co-facilitating design sprints and workshops to kick off these projects.
- Build internal community, provide mentorship and develop skills of other content designers.
Minimum Qualifications
- Bachelor's degree in Communications, English, Design or a related field.
- 7+ years’ experience in UX writing.
- Examples of finished wireframes, or design mocks authored using design tools, that have been used to drive decision-making within a team.
- Experience with simplifying and persuasively communicating complex ideas to broad audiences.
- Familiarity with tools for managing and updating content at scale.
- Examples of work in design systems and systems thinking.
- Demonstrated experience leading projects with minimal direction and handling a large degree of ambiguity.
About Meta
$142,000/year to $205,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about at Meta.
Show more
These jobs might be a good fit
Find your dream job in the high tech industry with Expoint. With our platform you can easily search for Business Support Engineer opportunities at Facebook in Singapore. Whether you're seeking a new challenge or looking to work with a specific organization in a specific role, Expoint makes it easy to find your perfect job match. Connect with top companies in your desired area and advance your career in the high tech field. Sign up today and take the next step in your career journey with Expoint.