Market Specialist Global Response Operations - Maghreb jobs at Facebook in Ireland, Dublin

Design, build, and launch data pipelines to move data across systems and build the next generation of data tools that generate business insights for a product.

Analyze user needs and software requirements to determine workability and to offer support for end users on data usage.

Design, architect, and develop software and data solutions that help product and business teams make data-driven decisions.

Rethink and influence strategy and roadmap for building efficient data solutions and scalable data warehouse plans.

Design, develop, test, and launch new data models and processes into production, and provide support.

Leverage homegrown extract, transform, and load (ETL) framework as well as off-the-shelf ETL tools, as appropriate.

Interface closely with data infrastructure, product, and engineering teams to build and extend cross platform ETL and reports generation framework.

Identify data infrastructure issues and drive to resolution.

Requires a Master's degree (or foreign equivalent) in Computer Science, Information Systems Management, Data Analytics, or a closely-related field. Position requires requires completion of a university-level course, research project, internship, thesis, or any amount of experience in each of the following skills:

1. Data ETL (Extract, Transform, Load) design, implementation, and maintenance on a large scale

2. Programming in Python, Perl, Java, or PHP

3. Internet technologies: HTTP, HTML, CSS, or JavaScript

4. Writing SQL statements

5. Analyzing large volumes of data to provide data driven insights, gaps, and inconsistencies

6. Data warehousing architecture and plans

7. Informatica, Talend, Pentaho, dimensional data modeling, or schema design

8. Map Reduce or MPP system

9. Hadoop, HBase, or Hive

Work as part of the Japan team, enforcing on crisis response within the Asia Pacific region while specifically representing the Japan market

Work as part of an On-call Operational structure to enforce on critical content within SEO Markets with a higher focus on Japan

Use a combination of language and Japan market geopolitical knowledge, understanding of language, social nuances nuances and minority communities, to capture signals and insights to enforce and solve for complex risk and operational issues within the region

Scope scalable solutions to improve the support of our community of users in the Japan market and in partnership with other regions

Investigate and resolve issues that are reported on Meta products, such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material

Support enforcement efforts on agnostic content that originates from multiple sources globally, where language expertise is not required

Support enforcement efforts identifying integrity risks to our local and regional advertising business and enforce on these risks

Analyze key metrics and collaborate with cross-functional teams to improve our processes and tools

Build subject matter expertise around abuse areas prevalent in the region and work with the team on enforcement efforts to manage and control impacts

Investigate emerging risk across the region and influence cross functional resolution. Provide input and support on policy recommendations using geopolitical as well as operational understanding with cross-functional partners

Remain up to date on key workflow changes, operational guidelines, policy updates and our Community Standards

Support the operationalisation of regulations in Japan, and to work on key enforcement activities to comply with local regulations

1+ year of professional experience within an operations environment

Fluency in Japanese and experience communicating with a variety of audiences and stakeholders from the Japanese

Demonstrated experience working with social media platforms, particularly Facebook and Instagram

Can work with graphic and/or objectionable content

Experience working with ambiguity and developing new processes or solutions in response to changing circumstances

Technical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reporting

Experience with training, quality assurance or metrics analysis

Partner with operations teams, data science, data engineering, and product teams to understand business needs and define analytical approaches to solve complex problems

Design and execute data analyses to uncover insights that drive operational improvements and strategy decisions, under your own initiative

Create dashboards, automated reports, and self-service tools using BI platforms (e.g. Tableau) which deepen our understanding of the business and enable efficiencies for our operations teams

Build and maintain data pipelines and associated documentation

Communicate results of analyses to technical and non-technical stakeholders in a way that influences business outcomes (e.g. roadmap decisions, opportunity areas etc)

Minimum 5+ years professional experience working in an Operations, Analytics, Product, Engineering or equivalent team, preferably in a technology company, consulting firm, or similar fast-paced environment

B.A. or B.S. degree with a quantitative focus in Computer Science, Information Systems, Math, Statistics, Operations Research, Business Analytics, Data Science or equivalent training

Advanced proficiency in querying and manipulating complex raw datasets for analysis using SQL

Extensive professional experience with data visualization tools (e.g., Tableau - designing, building, productionising dashboards)

Professional experience building and deploying data pipelines

Familiarity with statistical analysis and concepts

Demonstrated experience of managing analytics projects end to end from concept design through to business adoption, autonomously

Business acumen is a must. You will be required to partner with business stakeholders to proactively define analytics strategy, drive execution, and communicate data insights clearly

Demonstrated experience working collaboratively, cross functionally, autonomously, and in a fluid business environment

Advanced degree with a quantitative focus (Economics, Computer Science, Operations Research, Math, Statistics, Analytics)

Experience leveraging AI to drive operational efficiencies

Familiarity with data science and machine learning concepts and an understanding of how to apply these methods to solve real-world business problems

Work on crisis response within the Europe region, representing the Hungarian market.

Work as part of an On-call Operational structure to enforce on critical content within SEO Markets with a higher focus on Hungarian.

Leverage a combination of language proficiency and Hungarian market geopolitical knowledge, along with an understanding of local nuances and minority communities, to capture signals and insights that inform the enforcement and resolution of intricate risk and operational issues within the region.

Scope scalable solutions to improve the support of our community of users in the Hungarian market and in partnership with other regions.

Investigate and resolve issues that are reported on Meta products, such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material.

Support enforcement efforts on agnostic content that originates from multiple sources globally, where language expertise is not required.

Support enforcement efforts identifying integrity risks to our local and regional advertising business and enforce on these risks. Support region wide programs of work supporting peak season buying initiatives, protecting advertisers, businesses and removing friction in the ad delivery process.

Analyse key metrics and collaborate with cross-functional teams to improve our processes and tools.

Build subject matter expertise around abuse areas prevalent in the region and work with the team on enforcement efforts to manage and control impacts.

Investigate emerging risk across the region and influence cross functional resolution. Provide input and support on policy recommendations using geopolitical as well as operational understanding with Cross Functional Partners.

Liaise closely with our Meta vendor teams to ensure all operational KPIs meet and exceed targets and work collaboratively to improve processes and tools and scale solutions

Remain up to date on key workflow changes, operational guidelines, policy updates and our Community Standards

Support the training and onboarding Meta partners

Fluency in English and Hungarian are essential

2+ years of professional experience within an operations environment

Passion for supporting the Facebook and Instagram community

Experience of successfully navigating projects that require an analysis of situations and decision making requires an evaluation of unclear or ambiguous factors

Strategic thinker with analytical and problem-solving skills, approach challenges from multiple angles

Effective communication and collaboration skills while working closely with cross-functional teams

Experience communicating with a variety of audiences and stakeholders from the Hungarian market

Experience with vendor management

Technical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reporting

Experience with training, quality assurance or metrics analysis

Policy experience, preferably in content or media governance or trust and safety

Bachelors degree and/or masters or equivalent experience

Work as part of the AMET team (Africa Middle-East and Turkey), enforcing on crisis response within the Maghreb region while specifically representing the Tunisia Market

Work as part of an On-call Operational structure to enforce on critical content within SEO Markets with a higher focus on Maghreb Region.

Use a combination of Language and Tunisia Market geopolitical knowledge, understanding language nuances and minority communities, to capture signals and insights to enforce and solve for complex risk and operational issues within the region.

Support scoping of scalable solutions to improve the support of our community of users in the AMET Region and in partnership with other regions.

Investigate and resolve issues that are reported on META products, such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material.

Support enforcement efforts on agnostic content that originates from multiple sources globally, where language expertise is not required.

Support enforcement efforts identifying integrity risks to our local and regional advertising business and enforce on these risks. Support region wide programs of work supporting peak season buying initiatives, protecting advertisers, businesses and removing friction in the ad delivery process.

Analyze key metrics and collaborate with cross-functional teams to improve our processes and tools.

Build subject matter expertise around abuse areas prevalent in the region and work with the team on enforcement efforts to manage and control impacts.

Investigate emerging risk across the region and influence cross functional resolution. Provide input and support on policy recommendations using geopolitical as well as operational understanding with XFN partners.

Liaise closely with our Meta vendor teams to ensure all operational KPIs meet and exceed targets and work collaboratively to improve processes and tools and scale solutions

This role may involve exposure to graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing.

Fluency in Maghreb Arabic dialect and French

1+ years of professional experience within an operations environment

Experience communicating with a variety of audiences and stakeholders from the Tunisia market

Demonstrated experience working with social media platforms, particularly Facebook and Instagram

Good interpersonal skills and can build relationships with internal and external partners

Can work with graphic and/or objectionable content.

Proven track record of working independently and manage multiple priorities in a dynamic environment

Experience working with ambiguity and developing new processes or solutions in response to changing circumstances

Technical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reporting

Currently has, or is in the process of obtaining a Bachelor's degree

Incident Response: Drive work investigating complex technical and process issues on a global scale spanning multiple reliability, security, and continuity disciplines for infrastructure spanning thousands of locations during major incidents/site events on edge, caching, and network infrastructure. This will require you to work closely and effectively with a variety of cross functional teams, managed service providers, and third-party vendor partners.

Data Measurement: As an operations practitioner supporting our network, you will be expected to drive quality into the metrics we report to assist us in focusing on the areas that give us the best return on investment. This could include measurement and analysis of our escalation issues, fault/event trends, infrastructure capacity, and vendor performance failures.

Operational Leadership: As an operations practitioner within the team you will be expected to drive improvement in everything we do. In this role you will directly or indirectly manage the activities of a large contingent workforce responsible for delivering road-mapped projects and executing on recurring operational activity. As such, identifying improvement opportunities across policies, processes, and procedures is essential to improve efficiency and quality of the activities. You will drive standards across the network and ensure that we are fully compliant to those standards and policies.

Risk Management and Assurance: Work internally and with upstream partner teams to ensure design, build, and operations aligns to applicable reliability, security, privacy, regulatory, and business continuity drivers.

Collaboration and Partnership: You will work closely on supporting our internal customers (Network Engineering, Systems Engineering, Traffic, Logistics, Program Management, IT asset disposal, and Hardware partners) and ensuring that their needs and issues are being addressed proactively across global sites.

Escalation Management: Participate in the global team’s Tier 3 and 4 on-call rotation with the goal of routing issues as needed and understanding how processes or tooling might be improved, skills can be developed, or automation can be implemented to prevent the need to escalate similar issues in the future.

Automation: Be heavily involved in driving the team to analyze operational events in order to identify new automation opportunities and help us achieve our goal of all faults in the network being fully remediated by software. This will include helping others understand our requirements and drive their roadmaps, but may include directly implementing light weight solutions in code.

International and Domestic travel may be required up to 15 percent travel.

Information Technology Functional Experience: Minimum of 5 years working within network or infrastructure operations, deployment, design, engineering, and/or support teams.

External Vendor Partner Engagement: Minimum of 5 years experience partnering to translate performance issues into improvement plans with enterprise and service provider vendors such as network hardware platforms(Cisco, Juniper, Ciena, Infinera, Nokia, and Arista), ITAD vendors, logistics vendors, and colocation vendors.

Risk and Assurance Management: Minimum of 5 years of experience in operational compliance, physical & logical infrastructure security, and/or business continuity disciplines.

Proficient in at least one of the network domains: IP network, caching appliance infrastructure, CDN/Edge network, including topology, protocol, hardware and architectures.

Partnership: Experience successfully collaborating across a global team and with cross-functional partners at all levels to include vendor service delivery managers, individual contributors, and people managers.

Business Metrics: Experience identifying key metrics/measures that will be used to evaluate success and validate the business impact of the program

BS or MS in Computer Science, Computer Engineering, or a related technical discipline, or equivalent experience.

Network Protocol: advanced knowledge of TCP/IP, IPv4/v6, Border Gateway Protocol, Intermediate System to Intermediate System, Open Shortest Path First, and/or Multi-protocol Label Switching in complex troubleshooting scenarios. Cisco and Juniper Professional level or equivalent experience.

Operations Center Experience: 5 years of direct leadership experience within a global Network Operations Center or Information Technology Operations Center environment to manage Service Level Agreements and continuous improvement against metrics at scale.

Software Systems Practitioner: Basic knowledge and direct experience implementing configuration changes on systems for monitoring, alerting, and repairing networks.

Manage a portfolio of clients, with a focus on driving revenue and year-on-year growth.

Build and manage relationships with clients and develop a thorough understanding of their business objectives, goals and challenges by using data and insights to guide strategy and implementation of Meta solutions against client's marketing objectives.

Drive product and best-practice adoption across the portfolio.

Analyse data to identify trends to enhance our customer support processes and improve team efficiency.

Build mutually beneficial relationships with advertisers to grow their spend.

Effectively manage priorities and time in order to meet deadlines and administrative tasks.

Identify growth opportunities and trends in client verticals.

Bachelors or Masters degree or equivalent experience.

Critical thinking, analytical skills with an entrepreneurial and proactive mind-set.

Ability effectively prioritise tasks and manage time, even under high-pressure situations.

Articulate complex data stories, in simple language to customers via day to day communications and regular presentation.

Customer management experience.

Team working skills in an international work environment with a passion for making an impact.

Communication and presentation skills.

Present key client issues in an effort to be the customer advocate within Meta.

Fluency in German and English.

Previous experience in customer sales, account management sales support, agency account management or consulting.