Sr Rma Coordinator jobs at F5 in Singapore

What You’ll Do:

• Uphold F5’s Business Code of Ethics. Promptly report violations of the Code or other company policies and to adhere to F5 data integrity standards, especially in regard to customer records and install base records
• Process all RMA Requests following standard processes as documented under F5 QMS. This includes at a minimum ordering the Replacement from the appropriate location, associating the serial number of the replacement to the Parent ID, and executing allow move to ensure Replacement unit can be licensed
• Work as part of a Global Team of RMA Coordinators providing worldwide service and provide regional leadership as well as training and act as mentor to RMA Coordinator Team members on Service Order processing enhancements and improving overall execution
• Working in the F5 Customer Relationship Management Tool, monitor RMA Queues and respond to 4 Hour Service Order Requests in under 10 minutes and Service Order Requests in under 120 minutes
• Ensure Service Order requests from NSE’s are complete and accurate with valid entitlement. Assume overall responsibility for documented Service Order processing flow within F5’s QMS including continual improvement and to provide accurate and timely communication on Service Order status to all concerned parties
• Perform Technical Service Coordinator duties from time-to-time, handle additional administrative responsibilities, reports and/or projects that involve Customer Support at management discretion as well as other related duties as assigned
• Research entitlement issues and multiple units under one parent ID at request of Professional Services, Inside Sales, and other interested parties as well as to work with Support Duty Managers to evaluate options for meeting customer requests for service beyond entitlement by following standard Escalations process as documented under QMS

What You’ll Bring:

• Associates Degree or better is preferred
• 3-5 years of experience working in customer service or sales and 1 -2 years of experience with data entry and working with databases, working in a high-volume environment, handling customer interactions via phone and email, multi-tasking and coordinating cross-functional activities
• Highly motivated, goal oriented and self-directed with excellent logistical & communication skills in English
• Able to work both as a member and independently in a global 24 x 7 team
• Able to share knowledge freely with peers across international boundaries and cultures
• Possess working knowledge of the IT industry maintenance practices such as Microsoft Suite experience and Salesforce Applications, especially Service Cloud (power user definitive plus), and database knowledge a plus
• Strong organizational and time management skills and able and willing to use solid judgment and make decisions to support customers in fluid and ambiguous situations

What You’ll Get:

• Hybrid working mode
• Career growth and development opportunities
• Recognitions and Rewards
• Employee Assistance Program
• Competitive pay,, and cool perks
• Dynamic interest groups

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

What You’ll Do:

• Play the role of a hands-on SRE Engineer focused on automation and toil-reduction and participate in Ops cycles to support our product.
• Perform oncall support function on a rotation basis, providing timely resolution of issues and ensuring operational excellence in managing and maintaining distributed networking and security products
• Mentor junior team members to support their professional growth and development
• Easy-to-Use Automation: Continue to grow the infra-automation (k8s, ArgoCD, Helm Charts, Golang services, AWS, GCP, Terraform) with a focus on ease of configuration
• Environment Stability using Observability: Create and continue to evolve existing Observability (metrics & alerts) and participate in regular monitoring of infrastructure for stability.
• Collaborative Engagement: Collaborate closely with application owners and SRE team members as part of roadmap execution and continuous improvement of existing systems.
• Scale & Resilient systems: Design & deploy systems/infra which is highly available and resilient for the configured failure domains.
• Design systems using strong security principles with security by default.

You’ll Bring:

• 8+ years of related experience with a bachelor’s degree, 6+ year and a master’s degree, or a PhD with 4+ year of experience or equivalent experience.
• Hands-on programming experience in any one language python,golang + shell scripting.
• Hands-on terraform expertise.
• Strong networking fundamentals and experience dealing with different layers of the networking stack.
• SRE/Devops on Linux & Kubernetes: Demonstrate excellent, hands-on knowledge of deploying workloads and managing lifecyle on kubernetes, with practical experience on debugging issues.
• Experience in upgrading workloads for SaaS Services without downtime.
• Oncall Experience in managing everyday OPs for production environments. Experience in production alerts management and using dashboards to debug issues.
• GipOps: Experience with helmcharts/kustomizationsand gitops tools like ArgoCD/FluxCD.
• CI/CD: Experience working with/designing functional CI/CD systems.
• Cloud Infrastructure: Prior experience in deploying workloads and managing lifecycle on any cloud provider (AWS/GCP/Azure)
• Experience with Disaster Recovery and Migration is a plus
• Excellent organizational agility and communication skills throughout the organization.

What You’ll Get:

• Hybrid working mode
• Career growth and development opportunities
• Recognitions and Rewards
• Employee Assistance Program
• Competitive pay,,and cool perks
• Dynamic Interest Groups

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.