Sr Analyst- Tech Cons- Solutions Delivery Center- jobs at Ey

ServiceNow Senior Consultant – HR Service Delivery (HRSD)

You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.

As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions.

Your key responsibilities

In this role, you will spend your time engaging with clients and internal teams to ensure successful project delivery. You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This position may require regular travel to meet with clients, allowing you to build relationships and understand their needs better. Key responsibilities include:

• Interacting with business stakeholders to evaluate business models and processes.
• Analyzing newly implemented technology solutions to verify they meet business requirements.
• Collaborating with technical teams to design and deliver system architecture solutions.

Skills and attributes for success

Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ HRSD process or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.

• Act as a workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
• Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers)
• Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation
• Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
• Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
• Ability to create high quality deliverables and project artifacts

To qualify for the role, you must have

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
• Typically, no less than 2 - 4 years relevant ServiceNow HRSD project experience
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 1 of the following ServiceNow certifications:
  • ServiceNow Certified Implementation Specialist – HR Service Delivery
• 3+ years of Big 4 or equivalent consulting experience
• Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
• Experience leading teams and supervising others
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs

Ideally, you’ll also have

• Performance analytics and reporting experience – certifications are a plus

• Employee Center and Workplace Service Delivery experience – certifications are a plus

• Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)

Senior Manager - Power & Utilities: Energy Optimization – TSD - Tech Consulting

Our clients operate in a world where achieving and sustaining performance is more difficult than ever. As a performance improvement professional, you will be focused on helping them grow and turn their strategy into reality. You'll work in high-performing teams that drive growth and deliver exceptional client service while doing your part to build a better working world.

Your career is yours to shape.

The strength of our global network, combined with local empowerment and a relentless focus on winning in specific markets, mean you'll gain valuable experience across different geographies and sectors. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The role of an Energy Optimization Senior Manager will be to lead consulting services to Power & Utilities clients implementing digital grid programs, capabilities, and systems (AMI, ADMS, OMS, SCADA, DRMS, DERMS, EMS, GIS) resulting in increased value and efficiency.

Your key responsibilities

• Lead Consulting engagements that solve complex issues in the Power & Utilities industry
• Successfully manage engagements’ time and budgets
• Communicate complex messages and implement difficult decisions while building and maintaining strong relationships based on trust
• Maximize operational efficiencies on engagements
• Communicate and monitor service quality in respect of specific client requirements, review project plans, and guide other executives in their implementation
• Provide strategic and relevant insight, connectedness, and responsiveness to all clients to anticipate their needs
• Build and maintain appropriate relationships at client; leverage relationships to effectively execute work
• Use technology to continually learn, share knowledge and enhance client service delivery
• Develop account plans and coordinate delivery of a range of service offerings, building trust by mobilizing the right resources and facilitating consistent quality
• Participate in new business opportunities by developing ideas and solutions
• Stay current with the latest trends in the Power & Utilities industry to be a trusted advisor/subject matter expert for our client's business
• Build strong teams at all levels and help resources further develop and grow their career
• Develop an inclusive culture in which timely, authentic feedback and coaching are provided to all colleagues and team members
• Mentor, coach, and counsel team members

Skills and attributes for success

• Industry knowledge of our clients’ business and competitors
• Ability to effectively navigate ambiguous and complex relationships; emotional intelligence to leverage differences between teams, ask the right questions, and provide and support coaching and feedback
• Ability to adapt to varied cultural and personal styles to work effectively with others' differences, concerns, and motivations
• Ability to identify gaps in the team's knowledge, initiate strategies to fill them, and keep teams abreast of new service methodologies, tools and technologies, providing suggestions for their application
• Ability to identify and evaluate new ideas, better ways of working, technologies, or external products to expand EY capabilities
• Passion in promoting EY strategy, services and values

To qualify for the role you must have

• A bachelor's degree in Business, Information Technology, Engineering, Marketing, Economics, Finance, or related field
• A minimum of 10 years of related work experience or a graduate degree and 8 years of related work experience
• A minimum of 10 years of experience delivering consulting services to Power & Utilities clients
• Experience leading teams, managing engagement economics and business development
• Flexibility to work across consulting services if needed
• Proven work experience in one or more of the following areas; Transmission, Distribution, Generation, Regulatory, Customer,AMI, ADMS, OMS, DMS, SCADA, DRMS, DERMS, EMS, or GIS implementation
• Flexibility and willingness to manage significant travel
• Must have a valid driver's license

Ideally, you'll also have

• Experience with business development

The opportunity

• Guidewire Claim Centre Support with 3 to 6 Yrs

Your key responsibilities

• Guidewire Claim Center Support and Maintenance (Staff 3-6 years)
• Must be flexible to work in shifts (Rotational Shift – India Shift, UK Shift) and On Call Support on a roster-ed rotational basis.
• Experience in maintenance and support, maintenance, configuration, testing, integration, and deployment.
• Manages the Guidewire CC Configuration and Integration.
• Design, modifies and implements Guidewire product suite.

Skills and attributes for success

• Deep understanding of Guidewire framework, implementation, architecture and components.
• Must have experience in GuideWire Claim Center 9.0 version+
• Well versed in development streams - Configuration/Integration/Both
• Strong knowledge in Guidewire platform (Gosu scripting / UI / Data Model)
• Implementation of Rules (including UI Validation) using GOSU scripting.
• Metadata Configuration of Rules (including UI Validation).
• Integration with External Systems and Guidewire Platform supported integration techniques.
• Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
• Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
• Should have strong knowledge and experience on Tomcat and or Websphere/WebLogic
• Real time knowledge and experience on enterprise system integration, preferably from Insurance domain background.
• Experience in Insurance domain, preferably in Property & Casualty.
• Should have understanding and experience of software development best practices.
• Excellent business communication skills
• Excellent leadership skills
• Prior Client facing experience
• Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins.
• Understand service management and change management activities, along with SLAa and estimator tools.
• Should have worked on incident management and problem management.

To qualify for the role, you must have

• Guidewire CC Config
• Gosu Scripting, UI & Data Models
• Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
• SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
• Tomcat and or Web sphere/WebLogic.

Certification:

• Guidewire CC (Good to have)
• ITIL certification (Good to have)

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Your key responsibilities

• You are responsible to provide leadership, functional knowledge and configuration skills to build EY Proprietary applications on top of SAP products.
• Responsible to deliver in a hybrid systems environment – primarily SAP On-Prem products, SAP Cloud Platform and SAP Cloud products.
• Responsible to deliver in the Agile process as part of a stable team.
• You are also expected to engage with partners and service providers to clarify any open operational or technical questions, reporting to the EY CT SAP Domain product management function.

Skills and attributes for success

Ideally, a Person with 3+ years of experience in SAP FI/CO and knowledge/experience in S/4HANA Public Cloud Finance having expertise in Implementations, Rollout, Upgrade and Support Projects in SAP ECC and SAP S/4HANA. You will also be:

• A team player with strong analytical, communication and interpersonal skills
• Constantly updating yourself about new offerings from SAP as well as market conditions
• A winning personality and the ability to become a trusted advisor to the stakeholders

To qualify for the role, you must have

• Experience in requirements gathering, User Story creation and grooming, blueprint preparation, system configuration, testing, cutover, Go-live and operations.
• Work experience in relevant SAP Financial Services consulting services engagements or business environments
• Strong work experience in SAP FI/CO, S/4HANA Private Cloud - Finance and SAP S/4HANA Public Cloud - Finance through multiple E2E implementations
• Strong experience in SAP New GL, AR, AP, AA, Basic CO, Banking, BCM, and FSCM
• Understanding of integration points with the SD, MM, and FI/CO modules
• Experience in Banking and Cash Management
• Cost Center, Profit Center, Investment Management, Internal Order Accounting experience
• Product Cost Planning, Budget Planning and Forecasting experience
• Financial Planning and Analysis
• Accounting and Financial Close
• Data Migration with Migration Cockpit
• Financial Operations
• Education: Accounting and Finance (MBA/M. Com/CA/ICWA) or Engineering

Ideally, you’ll also have

• Knowledge of SAP technologies for both On-Prem and Cloud offerings from SAP
• Understanding of application integration potential across SAP offerings
• Knowledge of SAP Industry Solutions
• Education in business management will be helpful

What we look for

• Strong teamwork, work ethic, product mindset, client centricity and a relentless commitment to EY values.

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Your key responsibilities

• Investigate, coordinate, bring to resolution, and report on security incidents as they are brought up or identified
• Forensically analyze end user systems and servers found to have possible indicators of compromise
• Analysis of artifacts collected during a security incident/forensic analysis
• Identify security incidents through ‘Hunting’ operations within a SIEM, EDR and other relevant tools
• Interface and connect with server owners, system custodians, and IT contacts to pursue security incident response activities, including obtaining access to systems, digital artifact collection, and containment and/or remediation actions
• Provide consultation and assessment on perceived security threats
• Maintain, manage, improve and update security incident process and protocol documentation
• Regularly provide reporting and metrics on case work
• Resolution of security incidents by identifying root cause and solutions
• Analyze findings in investigative matters, and develop fact based reports
• Be on-call to deliver global incident response

Skills and attributes for success

• Resolution of security incidents by identifying root cause and solutions
• Analyze findings in investigative matters, and develop fact-based reports
• Proven integrity and judgment within a professional environment
• Ability to appropriately balance work/personal priorities
• Bachelors or Masters Degree in Computer Science, Information Systems, Engineering or a related field
• 7+ years experience in incident response, computer forensics analysis and/or malware reverse engineering
• Understanding of security threats, vulnerabilities, and incident response
• Understanding of electronic investigation, forensic tools, and methodologies, including: log correlation and analysis, forensically handling electronic data, knowledge of the computer security investigative processes, malware identification and analysis
• Be familiar with legalities surrounding electronic discovery and analysis
• Experience with EDR and SIEM technologies (i.e. Splunk)
• Deep understanding of both Windows and Unix/Linux based operating systems

Ideally, you’ll also have

• Hold or be willing to pursue related professional certifications such as GCFE, GCFA or GREM
• Background in security incident response in Cloud-based environments, such as Azure
• Programming skills in PowerShell, Python and/or C/C++
• Understanding of the best security practices for network architecture and server configuration

What we look for

• Demonstrated integrity in a professional environment
• Ability to work independently
• Have a global mind-set for working with different cultures and backgrounds
• Knowledgeable in business industry standard security incident response process, procedures, and life cycle
• Positive attitude and Excellent teaming skills
• Excellent social, communication, and writing skills
• Good presentation skills
• Excellent investigative, analytical, and problem-solving skills

The Service Delivery Center is made up of high-performing, US-based resources who work closely with our experienced professionals to deliver project-based work and managed services to our federal clients. The Service Delivery Center is a core component of the Government & Public Sector practice (GPS). This position supports the Assurance team by directing and managing Assurance work. This position will provide day-to-day management of Associate Analyst I through Senior Analyst (Analysts) ranks.

Your key responsibilities

• Provide management, supervision and evaluation of Senior Analysts, Analysts and Associate Analysts
• Manage the administration of audit reporting and documentation
• Identify potential audit issues or unusual relationships from analysis of financial statements and raise the issue to the engagement senior manager for resolution
• Apply accounting and auditing concepts to client situations
• Complete and/or oversee documentation and execution of specific audit procedures
• Identify opportunities to enhance audit techniques and provide recommendation to the engagement senior manager
• Drive development of audit and accounting client deliverables
• Perform financial and audit data analytics
• Monitor project scope and schedule and the progress of client engagement deliverables.
• Develop and maintain relationships with stakeholders across other EY functional groups
• Meet engagement project expectations defined by project and engagement stakeholders
• Identify, communicate and address project risks, assumptions and constraints
• Direct field work, inform supervisors of the engagement status and manage Analyst performance
• Manage resources, communications, and cost management of projects/programs
• Assume responsibility for the collection and documentation of project and engagement financial, accounting and audit related information for daily, weekly, monthly and ad hoc reporting, as directed
• Assume responsibility for the completion and delivery of engagement specific work products and deliverables
• Direct, review and analyze the work of Associate Analyst I through Senior Analyst ranks
• Communicate the progress of the assigned tasks on a period basis to the senior manager
• Communicate with the client in connection with executing audit procedures, as necessary

Skills and attributes for success

• Intellectual curiosity and strong sense of professional skepticism
• Ability to quickly grasp complex processes involving multiple stakeholders and information systems
• Effective teaming and collaboration with individuals from a variety of backgrounds and skillsets

To qualify for the role, you must have

• Bachelor's degree
• CPA
• United States citizenship; and must be able to obtain and maintain a secret clearance or higher
• Five (5) or more years of relevant experience, including at least 3 years' experience with Federal financial, accounting or audit related work
• Proven people management experience and ability to manage large teams in a metrics-driven, managed services environment, supporting nationally distributed teams and clients
• Excellent communication, facilitation and presentation skills demonstrated through effective writing and presentations to clients and internal stakeholders
• Ability to meet all project and client engagement milestones, deadlines and budgets
• Ability to monitor the scope of projects and engagements and ability to determine if adjustments are required
• Excellent analytical and problem-solving skills
• Effectively work with a nationally distributed team
• Excellent skills within MS Office (Word, Excel, PowerPoint, SharePoint)
• Ability to meet tight deadlines and following up on open issues
• Excellent English language skills ' both written and verbal
• Flexibility to travel up to 20%

Ideally, you'll also have

• Ability to obtain other certifications as may be required by federal regulations

As an Asset Health Data Analyst at either the Senior Consultant or Manager rank, you will design, build and implement scalable data solutions that drive significant business value for our asset intensive clients. Collaborating closely with other data and analytics professionals, program teams, management, and stakeholders, you will play a pivotal role in the analytics landscape to help our clients in addressing their asset health and maintenance challenges. Your experience will enable you to comprehend and dissect business requirements, translating them into precise technical specifications. You will serve as a vital link between business stakeholders and technical teams, ensuring that the development process aligns seamlessly with the intended design and objectives.

In line with client requirements, highly desirable would-be familiarity with asset management and health experience of fixed plant equipment (e.g., conveyor belts, screen houses) or mobile equipment (e.g., drills, loaders, haul trucks, light vehicles).

In line with client requirements this role is based in our

Your key responsibilities

• Working with asset health datasets and the ability to join and connect key datasets together (e.g. notifications / workorders, equipment sensors, failures) to help interconnection of information from different systems.
• Navigating gaps in data quality and developing options to improve the health of the asset both in the short term and long term.
• Conduct data-driven equipment failure investigations, failure modes analysis, failure symptoms monitoring and identify data required to assist with the investigation.
• Be able to clearly explain key insights, strengths and weaknesses of data analysis options to both technical and senior business stakeholders.
• As required, coordinate the work of junior colleagues or team members to ensure structure and focus on achieving team goals.

Skills and attributes for success

• Experience with equipment failure investigations and understanding of what data will be required to assist with the investigation.
• Knowledge in understanding reliability engineering concepts and operational challenges in mining (i.e. condition based monitoring, equipment / asset strategies, mine site operating conditions).
• Knowledge with data pipeline development, including familiarity of various technologies across time-series data historians (e.g. AVEVA PI) and cloud data platforms (e.g. Databricks, Azure, AWS).
• Proficiency and demonstrated experience in transformation of large complex data sets from source systems to target platforms (experience in Azure and AWS based solutions using one or more data engineering or data platform technologies required)
• Evidence of experience in modern development practices including use of code repositories, code review processes, and test frameworks.

Ideally, you’ll also have the skills and attributes below, but don’t worry if you don’t tick all the boxes. We’re interested in your aptitude, attitude and willingness to learn.

• Ability to introduce innovative ways of organising, managing and integrating data to ensure its quality and ability to be used as a distinctive asset to generate a return.
• Leads by example and models behaviours that support a culture of safety, health and wellness.
• Excellent communication skills, and the ability to communicate and present information with purpose, clarity and impact

What we offer you

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

• Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences
• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.
• A comprehensive benefits package : From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally

Acknowledgement of Country