Global Alliances Sales & Originations Executive - Servicenow jobs at Ey

The role is pivotal in driving market-facing activity, originating net new business, generating sales, and deepening relationships with key clients and alliance partners. You will work closely with Global Industry and Alliance senior leadership and our Global Alliance Heads of Sales to shape and execute growth strategies that align with our most critical priorities.

Your key responsibilities

• Align with Global Industry Alliance Leads to identify priority clients and execute on go to market opportunities and drive sales
• Originate net new deal flow while maintaining and expanding relationships with key buying influences across Alliances, big bets, and Premier and Strategic accounts
• Act as a subject matter expert for a dedicated Alliance, industry, or account, ensuring offerings are effectively leveraged to enhance client service delivery
• Build and maintain strong relationships with C-suite in our Alliances and clients to increase revenue share
• Develop and deploy sales strategies in service of the Service Lines and Super Regions and interlocking through industry, to achieve a global sales target
• Lead early-stage deal pursuits, co-develop the pursuit strategy and transition them to account teams for closure
• Be global exemplars of co-sell with our ecosystem partners
• Build and nurture relationships with sector and account teams of alliance partners to drive joint engagement and ownership of opportunities
• Support and contribute to account planning, including joint planning sessions with alliance partners and big bet leads
• Understand the portfolio of key alliance solution offerings and differentiators
• Execute targeted sales campaigns and participate in quarterly business reviews
• Ensure alignment of alliance and big bet strategies with broader account planning and execution
• Develop an understanding of the strategic investment levers available from alliances to support opportunities
• Track and report on pipeline development and deal progression using internal systems
• Provide strategic input into go to market planning and campaign execution

Skills and attributes for success

Successful candidates will be able to demonstrate:

• Proven track record of originating and closing complex deals in a matrixed environment
• Familiarity with alliance funding models and co-selling strategies
• A track record of driving growth and profitability through joint go-to-market initiatives
• A deep industry understanding to navigate challenges and effectively identify opportunities
• Strong relationship-building skills with senior stakeholders and external partners
• Deep understanding of alliance ecosystems and industry dynamics
• Strategic thinker with a hands-on approach to execution
• Excellent communication, collaboration, and influencing skills
• Experience working in or with professional services firms

We innovate with SAP to co-create more innovative answers, drawing on our integrated competencies in tax, assurance, transactions and risk, as well as our work in implementing SAP. Together, we help clients provide better outcomes and long-lasting results, from strategy to execution.

On your typical engagement, you will work with the key stakeholders to understand their needs and advise on SAP system capabilities.  You will initiate the requirement gathering, architect solutions, blueprinting, testing, complete the workflow and documentation, as well as the functional design of the solution. Liaise with the stakeholders and technical team to translate needs into business solutions and complete the configurations and/or integrations with SAP and non-SAP systems.

As a Senior Manager in our Technology practice, you will play a pivotal role in interacting with business stakeholders to evaluate and analyze business models, processes, and operations. You will translate business requirements into technical specifications and ensure that newly implemented technology solutions meet these requirements. Your collaboration with technical teams will be crucial in designing and delivering effective system architecture solutions.

Your key responsibilities

In this role, you will manage and deliver complex processes and solutions while maintaining a strong focus on quality and risk management. You will face challenges that require innovative problem-solving and analytical skills, allowing you to grow your expertise in technology analysis and implementation. Your responsibilities will include:

• Leading engagement delivery and managing client relationships on a daily basis.

• Overseeing program/project management and ensuring engagement economics are met.

• Developing resource plans and budgets for complex engagements.

Skills and attributes for success

To thrive in this role, you will need to demonstrate effective management skills, an understanding of operational and organizational dynamics, and the ability to maintain quality and manage risk.

• Strong technical skills in application functional design and technology business requirements definition.
• Proven ability to analyze and map technology cost-benefit scenarios.
• Expertise in system configuration design and business architecture frameworks.
• Excellent communication skills with the ability to influence and negotiate effectively.
• Oversee EY and client personnel
• Consistently deliver quality client services. Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes.
• Participate in sales pursuits and business development activities

To qualify for the role, you must have

• A Bachelor's degree (Master's preferred)
• 5-7+ years of relevant experience in sales/pursuits
• At least 10+ years of experience working with SAP S4HANA Finance modules
• Strong knowledge of Finance integration with other SAP components (e.g. Supply Chain, Sales & Distribution, etc.)
• Proven track record leading Finance Team on at least two full-cycle SAP implementations
• Working knowledge of SAP Accelerate methodology or similar implementation method
• Strong written and verbal communication, presentation, client service and technical writing skills
• Experience managing an SAP project or workstream and project-based team members.
• Experience operating in hybrid onshore / offshore delivery model
• Knowledge of leading practices, benchmarking, peer company environments and prior advisory experience relevant to industry specific finance and technology functions
• Ability and comfort level researching client inquiries and emerging issues, including regulations, industry practices, and new technologies
• A willingness to travel to meet client needs; travel is estimated at 60+%

Ideally, you’ll also have

• Prior consulting industry experience with Big Four or major SAP SI company
• SAP Certification/s C_TS4FI “Financial Accounting, C_TS4CO “Management Accounting”, E-S4CPE “Implementation consultant”
• Prior industry experience in Finance or Accounting capacity

Your key responsibilities

• Develops relationships with key internal customers to identify and proactively address emerging needs to evaluate and coach executive assistants on their performance
• Promotes an understanding of Enterprise Support Services (ESS) goals and contributions to secure necessary support from others to achieve business unit goals.
• Influences customers and/or organizational leadership to accomplish operational objectives
• Manages a group of people within a defined discipline, geography or national department
• Will also meet or exceed the needs of our internal clients by partnering with other groups within the matrix organization, cultivating those relationships, aligning people and processes, and identifying workplace efficiencies to add value.
• Sets up full project plans rapidly for project teams including objectives, milestones, priorities, teams, calendar and nature of deliverables
• Leads the assembly of the right team to achieve business goals by creating the right mix of skills and the right environment
• Alerts teams and colleagues to social, economic and technology trends likely to affect EY and/or our clients’ business
• Anticipates what customers will want and follows up on a regular basis
• Participates in teams drawn from other areas of EY

Skills and attributes for success

• Manages and counsels mid to large size teams up to approximately 30 people within a location or department
• Solicits on-going feedback from customers to evaluate and coach individuals on their performance
• Demonstrates proactive business development by initiating discussions with existing internal clients on possible additional work and satisfaction with current support
• Coordinates and assists with budget planning and is responsible for operating within approved budget
• Meets or exceeds the needs of our internal clients by partnering with other groups within the matrix organization, cultivating those relationships, aligning people and processes, and identifying workplace efficiencies to add value
• Creates a culture that supports knowledge transfer and teaming
• Participates on national or area projects

• Proficiency in MS Word, Excel, PowerPoint, and Outlook

• Works independently on complex projects

To qualify for the role, you must have

• Bachelor's degree in a related discipline, or equivalent work experience required
• 8-10 plus years of experience
• 5 plus years of experience managing people
• In-office presence as needed to meet with teams and customers
• Must be flexible to travel
• Flexibility to work outside of core hours. This role will support EST time zone and must have flexibility to accomodate.

Ideally, you’ll also have

• Experience with project management

Join our Enterprise Support Services team and you’ll be an integral part of our business enablement function that keeps our organization running strong. You’ll use your interpersonal and communication skills (verbal and written) to interface with employees at all levels. As an Executive Support Coordinator Manager, Supervising Associate, you’ll work across teams to provide the supervision, knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY growth and profitability.

You’ll implement administrative strategic plans as well as maintain performance measurements for a customer base of 650-1,500 people. You’ll also monitor financial and operational performance in accordance with established administrative services parameters. We’ll look to you to effectively lead and develop individuals and teams by using people management processes and tools that involve staffing, training, supervising, coaching and performance management to achieve optimal performance. You’ll be part of a high-performing, diverse and inclusive team sharing best practices.

Your key responsibilities

• Manages, counsels and negotiates assignments for approximately 20-30 Executive Support Coordinators based on client need and resources
• Solicits ongoing feedback from customers to evaluate and coach executive assistants on their performance
• Sets up full project plans including; objectives, milestones, priorities, team, calendar and nature of deliverables
• Demonstrates proactive business development by initiating discussions with existing internal customers on possible additional work and satisfaction with current support
• Coordinates and assists with budget planning and is responsible for operating within approved budget
• Meets or exceeds the needs of our internal customers by partnering with other groups within the matrix organization, cultivating those relationships, aligning people and processes, and identifying workplace efficiencies to add value
• Creates a teaming and knowledge transfer culture
• Participates on national projects
• Collaborates across virtual teams to promote seamless service to customers

Skills and attributes for success

• Ability to work with all levels within the firm and build solid relationships with internal groups
• Exercises influence at many levels of the organization
• Proactively identify and address project risks and opportunities
• Can pinpoint alternative solutions when necessary
• Excellent communications skills, attention to detail and strong organizational skills
• Project management experience
• Ability to instill confidence and provide leadership in managing people

To qualify for the role, you must have

• Bachelor's degree in a related discipline, or equivalent work experience
• 6-8 plus years of experience
• 2 plus years of experience managing people
• Proficiency in MS Word, Excel, PowerPoint, Teams and Outlook
• Ability to work in the New York EY office
• Flexibility with hours to meet business needs
  

Ideally, you’ll also have

• Strong MS Office (e.g., Outlook, Excel, Word)
• Proficiency in MS SharePoint

Market leading growth

• We're a business with market- leading growth, and this is set to continue. We have a clear vision, big ambitions and a bolder purpose than ever before. It all means growth and opportunities for you and our clients.

Entrepreneurial spirit

• Entrepreneurial spirit delivers market-leading growth. That’s why we empower our people to innovate and act with flexibility. We’re developing people to lead, manage and deliver ambitious growth, and tackle the most complex, critical and rewarding challenges for our clients.

Inclusivity

• The success of EY, our clients and our people, is built on having employees from a huge variety of backgrounds working together in high-performing teams. We're creating the working culture of tomorrow: it's more flexible, more inclusive, globally connected and driven by a purpose - to build a better working world.

Consulting Services – Finance Transformation

Our Finance Transformation team delivers globally integrated Finance service offerings to our clients, including:

• Agile Business Finance
• Enterprise Intelligence
• Global Business Services (GBS)
• Digital Finance Strategy and Operating Model

Your key responsibilities

Working in our Finance Transformation practice, you will:

• Work as part of a client engagement teams with diverse skills and backgrounds. Foster an innovative and inclusive team-oriented work environment.
• Deliver high-quality work products within expected timeframes and on budget. Foster relationships with client personnel at appropriate levels. Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes. Manage expectations of client service delivery.
• Cultivate and manage business development opportunities. Understand EY and its service lines and actively assess/present ways to serve clients. Develop and maintain long-term client relationships and networks.
• Contribute to PI Finance practice development specifically in the areas of operations, thought leadership, marketing activities and training
• Demonstrate in-depth technical capabilities and professional knowledge. Demonstrate ability to quickly assimilate to new knowledge. Possess good business acumen. Remain current on new developments in Consulting services capabilities and industry knowledge.

Skills and attributes for success

• At least 5+ years of relevant experience including previous consulting experience
• Strong academic record including a third level degree, preferably in a finance/accounting, business or project related area
• MBA, ACCA/ACA/CIMA and/or PMP/Prince2 qualification
• Strong process improvement experience in one or two of the following areas:
• Transactional processing: Order to Cash; Procure to Pay; Record to Report
• Financial planning and analysis: Budgeting, Planning, and Reporting
• Financial reporting including value & performance management
• Finance process & automation

What we offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Please note;

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

ServiceNow Consulting Manager – Enterprise Service Management (ESM)

You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.

In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions.

Your key responsibilities

As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment. This role is remote based with regular travel required to meet client needs.

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Actively participate in client working sessions, leading workstreams from planning through execution and closure.

Skills and attributes for success

Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ ESM or Global Business Services (GBS) processes or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.

• Act as a workstream lead across all aspects of ServiceNow ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay) engagements and solution delivery, including but not limited to engagement management, design, configuration/development, testing and deployment phases
• Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers)
• Ability to build and foster client relationships and demonstrate the value of EY services
• Excellent business acumen with the ability to make fact-based decisions and resolve conflicts
• Provide guidance and industry leading practice expertise for ServiceNow ESM/GBS process implementations, including how specific business objectives can be met through process and technology transformation
• Ability to analyze a company’s ESM/GBS people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
• Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources

• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
• Ability to support pre-sales efforts including creating proposals and estimates
• Ability to create high quality deliverables and project artifacts

To qualify for the role, you must have

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
• Typically, no less than 4 - 6 years relevant ServiceNow project experience
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 2 of the following ServiceNow certifications:
  • ServiceNow Certified Implementation Specialist – HR Service Delivery
  • ServiceNow Certified Implementation Specialist – Customer Service Management
  • ServiceNow Certified Implementation Specialist – Field Service Management
• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
• 5+ years of Big 4 or equivalent consulting experience
• Experience leading teams and supervising others

• A driver’s license valid in the U.S.
• Ability to travel to meet client needs

Ideally, you’ll also have

• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
• Performance analytics and reporting experience – certifications are a plus
• Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus
• Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)

Quality Manager – Africa Tax

Your role will focus on further strengthening and innovating our existing processes, whilst enabling sustainable growth and consistent high-quality service delivery to our clients.

You will be required to:

1. Engage with leaders across our Africa business.
2. Provide consultation support for pursuit governance and engagement quality controls.
3. Support quality, independence and risk management programmes and processes.
4. Innovate existing processes, in response to our rapidly changing environment.
5. Team with a wide stakeholder group across service lines, competencies, functions and geographies.
6. Guide teams on best practice service delivery methods, tools and practices.
7. Interpret and apply EY Service Quality policies.

Your key responsibilities

The responsibilities listed in this document are not exhaustive and are flexible to accommodate the needs of the business, Africa Quality Projects and overall Firm requirements.

Amongst other things your role will include:

• Managing business risk through driving compliance to firm risk management policies and procedures, whilst achieving an appropriate balance between risk and control.
• Designing and implementing effective processes for the monitoring and management of compliance with the firm risk and quality management processes in the business.
• Enhancing and innovating the Africa Tax Service Line's current processes, promoting sustainable growth and ensuring clients consistently receive high-quality services.

• Support the Tax Quality Leader’s and other Tax Quality Managers.
• Supports strategic projects aimed at simplification of the firm’s quality and risk management policies and processes.
• Facilitates Global Tax Quality Reviews and Local internal quality reviews.
• Provides teams with best practices methodologies, tools and practices for service delivery.
• Spearheads key quality and risk management programmes and procedures.
• Improves existing procedures considering the continually changing environment.
• Collaborates with diverse stakeholders across service lines, competencies, functions and locations.
• Develops controls and governance and identifies, evaluates and manages tax-related risk.
• Advises engagement teams on tax quality-related issues.
• Aids in the creation of local policies and the implementation of global policies.
• Creates routine Tax Quality alerts and similar publications.
• Supports the maintenance of Tax Quality databases.
• Assist in supporting the near shore Regional Delivery Centre based in Mauritius.

Skills and attributes for success

• Effective communication and organizational skills.
• Use business knowledge to make recommendations that facilitate embedding processes and programs.
• Confident in identifying and raising concerns to the Regional Tax Quality Leader, regarding risks and exceptions.
• Ability to execute to plan.
• Knowledgeable on how professional services firms operate.
• Strong presentation skills.
• Strong problem-solving skills.
• Comfortable with change and being a strong change agent.
• Skilled at handling multiple projects concurrently and prioritizing appropriately.
• Ability to work in a team to achieve a common goal in the interest of the EY Global organisation.
• Ability to remain objective and independent in all risk related matters.
• Not easily influenced by domineering personalities so that the interests of EY Global is always maintained.
• Comfortable working with individuals at all levels and creating a network of relationships built on trust.
• Ability to teach others new skills.
• Ability to perform under pressure.
• Competent at interpreting, comprehending, and applying Ernst & Young policies, giving accurate and consistent guidance to others.
• Strong listening skills.
• A strong focus on quality, risk management and efficiency.

To qualify for the role, you must have.

• Minimum 5 years’ work experience in a large professional services firm environment.
• Should be a confident and dynamic individual with excellent written and verbal business communication skills.
• Be able to learn, innovate and take initiative to better enable the business.
• Initiative-taking, high-energy levels, enthusiastic
• Strong managerial and organisational skills
• High levels of integrity and confidentiality.
• High levels of assertiveness and resilience.
• Diligence and commitment to following a process with care.
• Analytical thinker
• Be proficient in MS Word, PowerPoint, Excel, and Outlook.

Ideally, you will also have

• Experience in working in a Big 4 Quality and Risk Management environment.
• Have a suitable degree/certification aligned to risk management, project management or business management.

What we look for

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings, and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career.
• The freedom and flexibility to manage your role in a way that is right for you.

As a global leader in assurance, tax, transaction, and Tax services, we’re using the finance products, expertise, and systems we’ve developed to build abetter working world. That starts with a culture that believes in giving you the training, opportunities, andfreedom to make things better.Whenever you join, however long you stay, the