Government Public Sector - Service Delivery Center Assurance Manager jobs at Ey in United States, San Antonio

Your Key Responsibilities

• Effectively lead and motivate service delivery center team who support technology consulting engagements and provide technical leadership with the SRC&R service operations and delivery
• Provide guidance and direction to the on-site GPS SRC&R consultants in identifying process improvements, including junior staff members, enhancing existing SRC&R solutions and operating SRC&R processes as required
• Additional responsibilities include support in the following areas:
  • Assess cybersecurity controls, programs and strategies using our proprietary framework and industry frameworks
  • Operate SRC&R solutions based upon engagement defined policies and procedures
  • Cybersecurity measurements and monitoring development and operations
  • Cybersecurity strategy and roadmap development
  • NIST Risk Management Framework and Assessment and Authorization enhancement, operations and governance
  • Cybersecurity focused Supply Chain Risk Management and/or Third-Party Risk management operations, assessment and enablement
  • Cybersecurity process design and re-engineering
• Drive high-quality work products within expected timeframes.
• Monitor progress and manage risk while ensuring stakeholders are kept informed about progress and expected outcomes
• Use knowledge of industry trends to identify engagement and client service issues and communicate this information to the on-site engagement team through written correspondence and verbal presentations.
• Stay informed of current Cybersecurity industry trends relevant to the services being delivered

Skills and attributes for Success

• Working knowledge of security frameworks and standards such as ISO 27001/2, PCI DSS, NIST 800-53, NIST CSF and the cybersecurity laws and regulations such as FISMA
• Ability to produce high-quality work products within expected timeframes
• Leadership experience

To qualify for the role you must have

• Bachelor's degree in a related field
• A minimum of 1+ years of related work experience
• Must be able to obtain and maintain a Secret-level clearance or higher
• Must be comfortable working in-person as needed
• Experience in one or more of the following areas:
  • Cybersecurity assessments
  • IT and cybersecurity policies, standards, procedures and controls
  • Cybersecurity strategies and roadmaps
  • Cybersecurity awareness and training
  • Cybersecurity metrics and reporting
  • Cybersecurity organization design and implementation
  • Cybersecurity and risk management solution design and implementation (e.g. SNOW IRM, Archer GRC, RiskLens, Azure Security Center, etc.)
  • Federal RMF solution operations (e.g eMass CSAM, Xacta, etc.)
  • Cybersecurity and IT architecture experience (e.g. cloud security architect, security architect)
  • Flexibility to travel up to 20%

CISSP, CISM, CISA, CIPT, CIPM, CIPP CRISC or other relevant certification

• Prior experience in a service delivery center or similar environment

The Service Delivery Center (SDC) is made up of high-performing, US-based resources who work closely with our experienced professionals to deliver project-based work and managed services to our federal and state clients. The SDC is a core component of the GPS practice.

In this role, you’ll be involved in project teams of all sizes, assessing or collecting client information, and reviewing supporting information for consistency with client and regulatory requirements.

Key responsibilities:

• Become technically proficient in applicable program procedures and requirements
• Review documentation for completeness by following fundamental guidelines outlined in Program instructions and established procedures
• Assist with fact finding and obtain needed documentation to resolve issues and exceptions
• Commit to meticulous attention to detail and uphold strict adherence to all Program requirements
• Execute proper documentation of review procedures and client communications per Program requirements
• Provide written and verbal data analysis, outcome assessments, and procedural advice regarding client processes, administration and information
• Develop increasing knowledge of sector-specific regulations and skills to support clients in adhering to regulatory requirements

• Deliver status updates and effective feedback on best practices, challenges, and workstream insights
• Contribute to driving operational efficiency
• Execute and deliver on engagement-specific tasks as directed
• Recognize and actively seek guidance from team leaders when faced with unfamiliar circumstances

Skills and attributes for success:

• Ability to comprehend and retain complex training materials, demonstrating focus and engagement during training sessions
• Attention to detail and ability to closely follow processes and procedures
• Ability to interact with clients and offer feedback on processes, trends and best practices
• Capability to redirect attention as needed and reprioritize daily workload with direct supervision
• Willingness to learn firm and client-specific technologies
• Readiness to learn and explore, eager to investigate complex situations to find solutions
• Display a high-level of professionalism and maintain a polished demeanor in an environment with client and leadership presence
• Authentic communicator with the ability to collaborate with EY colleagues across various teams who want to develop personally and professionally in a dynamic organization.

To qualify for this role, resource must have the following:

• A bachelor’s degree
• United States Citizenship
• Strong customer service and organizational skills
• Experience with Microsoft Office Suite (MS Word, Excel, PowerPoint)
• Excellent written and verbal communication skills to interact with internal team members and external client personnel
• Ability to learn and use technology and follow a linear and well-defined process
• Respect for the need to maintain confidentiality and tact when reviewing and discussing client circumstances
• Proficiency in the English language, including the ability to listen, understand, read and communicate effectively, both in writing and verbally, in a professional environment
• Must be able to obtain and maintain a secret clearance or higher
• Ability to work in the office 5 days a week (Monday-Friday)
• Capacity to work some overtime

Ideally, resource(s) will also have:

• Prior experience in a service delivery center or similar environment
• Familiarity with public sector regulatory environments at the local, state, and/or federal level

Responsibilities include, but are not limited to, the following:

• Install and configure POWER BI.
• Monitor the POWER BI platform, including integration with RTX observability and alerting solutions, and recommend platform improvements.
• Troubleshoot and resolve POWER BI platform issues.
• Configure data source connections and manage asset libraries.
• Identify and raise system capacity related issues (storage, licenses, performance threshold).
• Define best practices for POWER BI deployment.
• Integrate POWER BI with other ES Data platforms and Business Unit installations of POWER BI.
• Participate in overall data platform architecture and strategy.
• Research and recommend alternative actions for problem resolution based on best practices and application functionality with minimal direction.

Knowledge and Skills:

• 3+ years working in customer success or in a customer-facing engineering capacity is required.
• Large scale implementation experience with complex solutions environment.
• Experience in customer-facing positions, preferably industry experience in technology based solutions.
• Experience being able to navigate, escalate and lead efforts on complex customer/partner requests or projects.
• Experience with Linux command line.
• An aptitude for both analyzing technical concepts and translating them into business terms, as well as for mapping business requirements into technical features.
• Knowledge of the software development process and of software design methodologies helpful
• 3+ years experience in a cloud ops / kubernetes application deployment and management role, working with an enterprise software or data product.
• Experience with Attribute-based Access Control (ABAC), Virtual Director Services (VDS), PING Federate or Azure Active Directory (AAD) helpful.
• Cloud platform architecture, administration and programming experience desired.
• Experience with Helm, Argo CD, Docker, and cloud networking.
• Excellent communication skills: interpersonal, written, and verbal.
• Experience with Identity Access Management (IAM).

• Candidates with DoD experience are preferred.

Education and Work Experience:

• This position requires a minimum A BA/BS Degree (or equivalent) in technology, computing or other related field of study.
• Experience in lieu of education may be considered if the individual has ten (10) or more years of relevant experience.

Hours:

• Normal work schedule hours may vary, Monday through Friday. May be required to work flexible hours and/or weekends, as needed, to meet deadlines or to fulfill application administration obligations.
• May participate in an on-call rotation for multiple BI platforms.
• Ability to travel

The Service Delivery Center (SDC) is made up of high-performing, US-based resources who work closely with our experienced professionals to deliver project-based work and managed services to our federal and state clients. The SDC is a core component of the GPS practice.

In this role, the resource would be responsible for daily processing and operational support functions across the practice.

Key responsibilities:

• Become technically proficient in applicable program procedures and requirements
• Review documentation for completeness by following fundamental guidelines outlined in Program instructions and established procedures
• Assist with fact finding and obtain needed documentation to resolve issues and exceptions
• Commit to meticulous attention to detail and uphold strict adherence to all Program requirements
• Execute proper documentation of review procedures and client communications per Program requirements
• Provide written and verbal data analysis, outcome assessments, and procedural advice regarding client processes, administration and information

• Deliver status updates and effective feedback on best practices, challenges, and workstream insights
• Contribute to driving operational efficiency
• Execute and deliver on engagement-specific tasks as directed
• Recognize and actively seek guidance from team leaders when faced with unfamiliar circumstances

Skills and attributes for success:

• Ability to comprehend and retain complex training materials, demonstrating focus and engagement during training sessions
• Attention to detail and ability to closely follow processes and procedures
• Ability to interact with clients and offer feedback on processes, trends and best practices
• Capability to redirect attention as needed and reprioritize daily workload with direct supervision
• Willingness to learn firm and client-specific technologies
• Readiness to learn and explore, eager to investigate complex situations to find solutions
• Display a high-level of professionalism and maintain a polished demeanor in an environment with client and leadership presence
• Authentic communicator with the ability to collaborate with EY colleagues across various teams who want to develop personally and professionally in a dynamic organization.

To qualify for this role, resource must have the following:

• A bachelor’s degree
• United States Citizenship
• Strong customer service and organizational skills
• Experience with Microsoft Office Suite (MS Word, Excel, PowerPoint)
• Excellent written and verbal communication skills to interact with internal team members and external client personnel
• Ability to learn and use technology and follow a linear and well-defined process
• Respect for the need to maintain confidentiality and tact when reviewing and discussing client circumstances
• Proficiency in the English language, including the ability to listen, understand, read and communicate effectively, both in writing and verbally, in a professional environment
• Must be able to obtain and maintain a secret clearance or higher
• Ability to work in the office 5 days a week Monday-Friday in our SDC San Antonio location
• Capacity to work some overtime

Ideally, resource(s) will also have:

• Prior experience in a service delivery center or similar environment

Business is constantly evolving, and more than ever, staying at the forefront is all about identifying and adapting to change. As a Tax Senior Manager, you'll see this first hand by being immersed in the evolving tax environment through preparing and auditing income tax provisions, assisting with income tax filings, consulting on planning opportunities, and coaching and developing staff on your engagement teams.

Your key responsibilities

You'll spend your time supporting client engagements by serving as a key point of contact, reviewing client deliverables, driving delivery of services to meet deadlines, managing engagement economics, and developing internal team members. You'll continuously build on technical competence by keeping up to date on trends, developments and technical authorities and apply them to complex situations. Identifying and resolving tax technical issues and sharing insights to improve our efficiency will be a key component. You'll also be responsible for identifying additional services to provide to our clients.

Skills and attributes for success

• Providing our clients with domestic federal tax advice and guidance tailored to their unique needs
• Keeping up to date with ongoing trends and changes to legislation that will affect planning activities
• Supervising high-performing teams and sharing your experience and knowledge of leading-practices
• Developing the technical and soft skills of younger colleagues, and participating in the performance management process
• Building relationships at all levels both internally and externally, promoting a culture of collaboration
• Preparing practical recommendations to some of our clients' most complex tax issues

To qualify for the role you must have

• A Bachelor's degree in Accounting or a graduate degree in Tax or Law and approximately eight years of related work experience
• CPA certification or licensed attorney status
• A background in tax compliance and accounting for income tax and a broad understanding of US income taxation
• Experience managing budgets and projects
• Knowledge of Microsoft Excel, Access and data mining tools
• The ability to prioritize when working on multiple projects, and the confidence to engage and integrate directly into our clients' teams
• Willingness to travel as needed, and working in a balanced hybrid environment

Ideally, you'll also have

• A proven record in a professional services environment
• Experience in coaching and mentoring junior colleagues
• Strong analytical skills and attention to detail
• The ability to adapt your work style to work with both internal and client team members
• Executive presence and business development skills

Our National Tax Department (NTD) serves high-profile, national and multinational clients, providing a range of domestic and international transactional tax planning services and tax-related advisory services. The combination of knowledge and experience forms the basis of our ability to assist clients in meeting their business objectives. We believe that by managing our clients’ tax obligations responsibly and proactively we can make a critical difference, and you’ll be at the heart of this mission.

Your key responsibilities

Depending on your unique skills and ambitions, you could be managing various responsibilities, from technical planning and advising of clients that include high-profile individuals of extremely high net worth, to preparation of their various tax return filing obligations. At all times you will be working to be a trusted advisor and role model for our people across multiple teams, making this a great place to develop a diverse network of collaborative colleagues

Whatever you find yourself doing, you’ll personally coach and develop a highly trained team, all while handling activities with a focus on quality and commercial value.

Skills and attributes for success

• Managing a book of EY partner tax returns including regular communications
• Final review and signing of individual income tax return
• Researching tax issues to develop effective tax planning strategies
• Translating complex data from a range of sources into client-ready insights and deliverables
• Building effective long-term relationships with our clients, understanding their unique needs to provide a tailored service
• Communicating complex tax issues to non-tax professionals and clients
• Maintaining your reputation in your field by constantly updating and sharing your technical and finest practice knowledge
• Managing, coaching and developing a team of tax professionals, reviewing work and helping to confirm they have the knowledge, tools and opportunities they need to excel
• Identifying and reacting to risks and opportunities to improve our services and processes

To qualify for the role you must have

• A bachelor's degree in a related field, supported by significant tax or financial planning experience
• A CPA certification, membership in The Bar
• A minimum of 5 years of individual tax experience
• Experience with federal and state personal income tax
• Excellent collaboration and negotiation skills, and the confidence to challenge senior colleagues and stakeholders from a diverse range of backgrounds
• A thorough understanding of automated tax processing systems and laws within your area of technical professionalism
• A commitment to continuing your learning
• Willingness to travel as needed, and working in a balanced hybrid environment

Ideally, you’ll also have

• A proven record in high net-worth tax planning
• A proven record in a professional services environment
• Experience in coaching and mentoring junior colleagues
• Strong analytical skills and attention to detail
• The ability to adapt your work style to work with both internal and client team members

What we look for

We’re interested in tax professionals who possess a love of individual tax compliance and exceptional teamwork skills. Working with people from all backgrounds, , you’ll use your experience and status as a trusted advisor to maintain and further our reputation for excellence.